MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations
Modern Restaurant Management
APRIL 29, 2025
What Customers Want and How Operators Can Deliver Consumers want speed, ease of use and rewarding experiences. 94 percent of all consumers say speed is critical, with over 9 in 10 citing customer service as a top priority. Three-quarters of delivery customers value tech-enabled ordering and payments. percent in 2024.
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