Culinary Cues

OCTOBER 27, 2023

Restaurant centric operations look for the best price, quantity discounts, terms of payment, and dependability in service. One of the dilemmas restaurateurs’ face is the approach taken with the management and delivery of a restaurant concept and menu. Either choice can be viewed as key to success or failure.

Hiring 392

Hiring Training Pricing Leadership 392

Clover - Restaurants

APRIL 9, 2024

Ideally, you’ll want to find a long-term partner that’s invested in your success. The terms “vendors” and “suppliers” are often used interchangeably, but they can have slightly different connotations. As a result, take time to carefully vet and build relationships with your key partners.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 184

Operations Front of House Customer Service Kitchen Safety 184

Social Hospitality

AUGUST 13, 2020

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalization is the driving force behind long-term business success in recent years.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

APRIL 10, 2024

Full-service menu prices climbed 4.5 Customers want brands to deliver personalized messages , and BofA Global Research indicates that loyalty programs that encourage customers to engage with the brand can increase short-term spending. But if last year was any indicator, restaurant operators are on the road to relief in 2024.

2024 192

2024 2023 Loyalty Program Point of Sale 192

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly. One of the most impressive aspects of 7shifts is the customer service availability.

Download 221

Download Employee Relations Demo Customer Service 221

Modern Restaurant Management

NOVEMBER 8, 2023

Behavioral changes in spending habits, standards of service, and efficiency models have all changed. Here is the problem, though: Owners and F&B professionals severely underestimated the impact of – according to the National Restaurant Association – losing more than two million jobs and $240 billion in food-service sales.

Recruiting 186

Recruiting Guest Recovery Advertising Food Supply 186

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

JANUARY 22, 2024

Understanding what people genuinely want is equivalent to discovering the key to long-term success. People want service that is quick, easy, and hassle-free. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

Loyalty Program 156

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 156

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology 114

Technology Loyalty Program Mobile Ordering Online Ordering 114

7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. Guests pay for good service, and if employees have low morale or motivation, the business will suffer. One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. Post about them on social media.

Front of House 381

Front of House Social Media Back of House Sports 381

Modern Restaurant Management

NOVEMBER 9, 2023

When you own the equipment, you are responsible for all maintenance and repair services, which can be substantial over time. Leasing, on the other hand, offers more flexibility in terms of equipment upgrades and scalability. However, there is a more cost-effective solution: leasing.

Equipment 193

Equipment Cash Management Small Business Innovation 193

Squirrel Systems

APRIL 22, 2024

Here’s a look at how these technologies are setting the stage for a new era in restaurant service. Here’s a look at how these technologies are setting the stage for a new era in restaurant service. Moreover, integration with other services like online ordering platforms and loyalty programs offers a seamless management experience.

Technology 105

Technology Dietary Restrictions Loyalty Program Download 105

Modern Restaurant Management

NOVEMBER 22, 2022

While it might seem efficient to use the same hiring process for short-term workers and long-term workers, you’d be doing yourself a disservice. By developing a short-term worker-specific hiring plan, you give yourself the opportunity to recruit and hire based on your specific needs at that moment.

Hiring 198

Hiring Recruiting Employee Relations Mobile Ordering 198

Modern Restaurant Management

FEBRUARY 27, 2024

“Missteps in accuracy can quickly turn love to loss, with potential for long-term fallout. . “Missteps in accuracy can quickly turn love to loss, with potential for long-term fallout. These were followed by proximity (49 percent), speed of service (49 percent), and brand reputation (46 percent).

Online Ordering 184

Online Ordering Consumer Goods Customer Service Customer Experience 184

7 Shifts

NOVEMBER 22, 2021

The key differences between traditional business loans and SBA loans is that SBA loans usually have longer terms and lower interest rates than conventional loans. It also requires money to open a restaurant and build it out, buy equipment and finance the operation until it reaches break-even. Table of Contents. Consider Alternatives.

Document 393

Document Cash Management Small Business Take-out 393

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. But these short-term savings come with long-term costs.

Mobile Ordering 185

Mobile Ordering Front of House Back of House Consumer Goods 185

Modern Restaurant Management

JULY 19, 2021

While some point to the labor crunch as a short-term issue, this is likely wishful thinking. An outsourcing strategy can help restaurants meet this ongoing labor challenge in what could be a new model for restaurants to consider, helping them operate more efficiently in the long term.

Guest Recovery 199

Guest Recovery Recruiting Front of House Customer Service 199

Modern Restaurant Management

MARCH 2, 2023

Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. Can they order goods or services from their phone? Will you deliver the drinks, food, or services to their location on your property?

Operations 158

Operations Loyalty Program Mobile Ordering Consumer Goods 158

SpotOn

APRIL 22, 2024

About SpotOn SpotOn is one of the leading software and payment companies providing the technology and support that helps local businesses—and the people who run them—to succeed on their own terms. But not all POS systems are equal. At SpotOn, we pride ourselves on providing integrated POS solutions that work the way you work.

POS 90

POS Point of Sale Retail Customer Service 90

Lavu

NOVEMBER 17, 2023

It’s a strategy to improve your restaurant profit margin and ensure its long-term viability. Improving your restaurant profit and profit margins are critical factors that directly impact the financial health and overall success of your restaurant. Knowing your profit margins isn’t just about making more money.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

DECEMBER 27, 2023

Stubbornly high interest rates also keep operators squeezed by the cost of money, both long-term debt and revolving credit lines. Stubbornly high interest rates also keep operators squeezed by the cost of money, both long-term debt and revolving credit lines. But the leading drag on the industry are its labor woes.

2024 114

2024 Insurance Recruiting Restaurant Law 114

Modern Restaurant Management

JANUARY 11, 2024

Understanding high turnover rates are part of the business, as a manager it means you must invest in employees that you know will be valuable to the business for the long-term. Doing so will lead to better service and a better experience for customers. Your job during service is to fix problems and help your staff.

Management 165

Management Management Back of House Customer Service 165

Modern Restaurant Management

JULY 27, 2023

Financial insecurity has hit all-time highs in many segments of the workforce, including the restaurant and quick service restaurant (QSR) industries, whose workers tend to be more underserved with less access to affordable banking services. According to a 2021 estimate by the Federal Deposit Insurance Corporation (FDIC), there are 4.5

Cash Management 156

Cash Management Insurance Customer Service Government 156

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. High ROI : New movers are in need of various products and services as they settle into their new homes. million in 2022.

Marketing 199

Marketing Loyalty Program Customer Service Catering 199

Modern Restaurant Management

AUGUST 23, 2022

These resources allow more flexibility for franchisees in regard to development timelines, giving them the opportunity to mitigate near-term cost pressures, compare construction bids and manage through supply chain challenges on specific items. Focusing on the Long-Term. Evaluating Resources.

Franchise 184

Franchise Franchising Loyalty Program Food Supply 184

Modern Restaurant Management

MARCH 24, 2023

The menu is also a great place to indicate whether you are validated by a third-party program like Gluten-Free Food Service (GFFS), a designation that signals to gluten-free diners that you take their needs seriously and are implementing the proper measures to eliminate cross-contact.

Training 177

Training Front of House Kitchen Safety Allergens 177

Modern Restaurant Management

JULY 19, 2023

The "metaverse" is a general term used to describe any of the virtual universes where people can interact with one another in a shared, immersive environment. This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

Modern Restaurant Management

JANUARY 26, 2023

Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. In terms of advice, restaurants must learn how to quickly pivot, whether that means embracing innovation or improving their services by being more flexible and adaptable.

2023 186

2023 Franchise Franchising Employee Relations 186

Modern Restaurant Management

FEBRUARY 1, 2024

Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities. Understanding the Landscape Food delivery services have changed the restaurant sector, causing an evolution in consumer expectations.

Delivery 98

Delivery Food Food Supply Customer Service 98

Modern Restaurant Management

MARCH 28, 2023

Owners remain grounded in traditional ways of doing business – you have front-of-house staff taking care of the customer from service to payment, and you have back-of-house staff taking care of the food and management. Despite the importance of digital transformation, many restaurant owners are reluctant to adapt. At least not entirely.

Front of House 167

Front of House Back of House Small Business Technology 167

Modern Restaurant Management

MAY 27, 2021

Opportunistic restaurant brands can help turn these new, pandemic-driven first-time behaviors into long term habits by understanding a few behavior change fundamentals. Opportunistic restaurant brands can help turn these new, pandemic-driven first-time behaviors into long term habits by understanding a few behavior change fundamentals.

Mobile Ordering 212

Mobile Ordering Airlines Fast Casual Coupons 212

Modern Restaurant Management

MAY 20, 2020

There is no “on” switch that will bring our hospitality industry back to service. Long-term success will depend on re-envisioning traditional concepts and strategic development of new operational practices that integrate practical social distancing protocols with more permanent delivery/take-out platforms.

Food Safety 199

Food Safety Consumer Goods Hospitality Food Order 199

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Importantly, employees are freed up to fulfill orders more quickly and accurately, allowing for increased speed of service.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. The best plans utilize: More sustainable and diverse suppliers.

Supplies 114

Supplies Cash Management Food Supply Transportation 114