Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. One notable development is the prevalence of QR codes. A recent Paysafe study with 200 U.S.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

NOVEMBER 23, 2023

A good one not only ensures that your employees are paid accurately and on time, but also plays a significant role in regulation compliance , operational efficiency, and team happiness. With a bit of legwork, you can smoothly change providers to one that serves your restaurant better—without you and your staff losing your cool.

Download 221

Download Employee Relations Demo Customer Service 221

Culinary Cues

DECEMBER 17, 2020

There are a number of reasons why restaurants fail – some are predictable and avoidable, while others can catch a business off guard. There have been well over 100,000 restaurants that have closed their doors permanently as a result of the pandemic. Many of these restaurants have been around for decades or even generations.

Uniforms 472

Uniforms Cash Management Brewery Consumer Goods 472

Culinary Cues

APRIL 1, 2024

Underneath it all we do know that most of the time it was very hard work – physically, mentally, and emotionally. It is always those memories of pulling it off against all odds that made the stories that we relive countless times to anyone who will listen. Organized chaos would be the right phrase to use.

Back of House 327

Back of House Kitchen Safety Hotels Front of House 327

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

FEBRUARY 16, 2022

You pop by your flagship location to find staff scrambling, working two shifts at the same time. But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. How to It Right the First Time. Time Constraints.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. Since the pandemic, many consumers got used to enjoying takeaway meals in the comfort of their own homes rather than a restaurant, and that trend appears to be continuing.

Technology 197

Technology Online Ordering Mobile Ordering Customer Service 197

Modern Restaurant Management

JANUARY 8, 2024

This crucial aspect significantly influences the financial success of your Quick-Serve Restaurant (QSR) and plays a pivotal role in thriving within a competitive market. Implementing an order confirmation screen can reduce errors and enhance overall service speed, as visually reviewing an order is quicker than relying on verbal repetition.

Point of Sale 167

Point of Sale Customer Service Food Order Customer Experience 167

7 Shifts

FEBRUARY 18, 2020

According to the American Academy of Sleep Medicine, 50-85% of adults have nightmares from time to time. Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S. including the adoption of popular mobile wallets.

Customer Experience 190

Customer Experience Loyalty Program Mobile Ordering Point of Sale 190

Modern Restaurant Management

DECEMBER 28, 2023

For the restaurant industry, renowned for its ability to keep up with trends, adopting AI is inherent. AI in Restaurants Recent data highlights the big significance of AI in the restaurant sector. AI in Restaurants Recent data highlights the big significance of AI in the restaurant sector.

2024 124

2024 Dietary Restrictions Customer Experience Customer Service 124

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Reduce Admin Tasks. Reduce Wait Times. Allow Staff to Focus on the Experience.

Mobile Ordering 187

Mobile Ordering Ordering Front of House Guest Recovery 187

ChowNow

MARCH 27, 2024

We’re thrilled to announce a significant leap forward for ChowNow: we’ve acquired Cuboh, a leader in POS integration for restaurants! “This acquisition puts a step closer to fulfilling our vision of providing restaurants with one comprehensive platform to power their entire off-premise business.”

POS 88

POS Online Ordering Demo Food Order 88

Lavu

FEBRUARY 14, 2024

A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons. Most quality POS systems feature built-in real-time inventory control software.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

NOVEMBER 8, 2021

That, in turn, forced the acceleration of adoption of contactless ordering and payment options from both the consumer and the restaurant sides of the business. In other words, offering and promoting the usage of contactless ordering and payment methods is a competitive advantage for your restaurant.

Point of Sale 245

Point of Sale Fast Casual Technology Equipment 245

7 Shifts

SEPTEMBER 2, 2021

Overtime, clocking in, rounding hours, and local regulations can make restaurant payroll a nightmare. Labor is one of the largest expenses in the industry, and mistakes can irreparably damage a restaurant's reputation and bottom line. Types of Time Clocking Rules. Other Time Clocking Best Practices. Table of Contents.

Restaurant Law 370

Restaurant Law Hiring Communication Demo 370

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Operations 189

Operations Front of House Customer Service Customer Experience 189

7 Shifts

JULY 14, 2020

The COVID-19 health crisis has created a new emphasis on sanitization, health, and social distancing in businesses of all types—and restaurants are no exception. Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. Quick-Service Restaurants In the world of quick-service restaurants (QSRs), speed and efficiency have always been the hallmarks of success.

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Fast Casual Fine Dining Customer Service Casual 118

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. But, everyone from inspiring entrepreneurs to established eateries can increase revenue and reduce costs by turning to automation technologies. Here are three best practices that can help restaurant operators deliver the best results now and in the months and years ahead.

Training 196

Training Front of House Food Safety Back of House 196

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. For many, dining at restaurants in the summer has a special charm, as one of the only times in a year we get to dine outdoors.

POS 97

POS Operations Mobile Ordering Front of House 97

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. When you optimize restaurant efficiency, your business will be able to cope during troubling times, and thrive during good times.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

AUGUST 2, 2023

Now it's time to get your team on board! Technology continues to revolutionize our lives and the world, and the restaurant industry is no exception. Restaurants without team management tools may miss out on top talent, like those who value tech: Gen Z. Although it takes time upfront, this step is critical for long-term success.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

AUGUST 16, 2023

Restaurants have had to adapt beyond the conventional to navigate the stormy waters and emerge stronger than ever before. An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Beechwood Doughnuts, like many small restaurants, started out by scheduling with pen and paper. was a pain.

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What other AI functionality do you feel will be utilized more in restaurants this year?

Customer Experience 189

Customer Experience Entertainment Customer Service Transportation 189

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

JULY 11, 2023

QR codes have rapidly transformed the traditional restaurant landscape in recent years. Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations.

Customer Experience 126

Customer Experience Ordering Customer Service Online Ordering 126

Modern Restaurant Management

APRIL 29, 2020

Although we live in a digital world, many restaurants feel an understandable reluctance when it comes to adopting new technology. To avoid falling behind the competition, forward thinking restaurants are embracing digital signage technology and taking full advantage of its invaluable capabilities to maximize their business profits.

Seasonal Menu 206

Seasonal Menu Customer Experience Customer Service Food Order 206

Modern Restaurant Management

FEBRUARY 16, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the rising demand for off-premise and more with Brian Wayne, VP of Customer Success at QSR Automations. Working with restaurants for more than two decades, the company has a good view of the industry and its challenges.

Customer Experience 209

Customer Experience Communication Serving Management 209

Restaurant Business

MAY 31, 2023

In restaurants, one persisting issue operators are facing is labor. Some operators are facing these challenges with innovation, however—adding automation as well as incorporating more digital offerings that help reduce staff intervention in processes are becoming more widespread, and these automated processes have an array of benefits.

Franchise 95

Franchise Franchising Kitchen Safety Customer Experience 95

Restaurant Business

MARCH 20, 2024

Here are a few recent examples of how leading higher ed dining programs are using smart food pickup solutions to solve challenges like reducing crowds and lines, securing mobile orders, expanding remote dining options and optimizing labor. That’s when the Arizona dining team developed a “hub-and-spoke” solution.

Mobile Ordering 96

Mobile Ordering Café Ordering 2025 96

Modern Restaurant Management

NOVEMBER 28, 2022

The post-pandemic restaurant industry has been continuously plagued by challenges. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. It's Time for Innovation.

2023 202

2023 Technology Loyalty Program Mobile Ordering 202

Squirrel Systems

FEBRUARY 1, 2024

A modern restaurant point of sale (POS) system can significantly improve the efficiency and workflow of a restaurant server, making their daily tasks much easier and more manageable. This eliminates the need for manual order-taking, reduces the risk of human error, and speeds up the entire process.

Tip Distribution 52

Tip Distribution POS Food Supply Customer Experience 52

Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. It allows individual Dunkin’ stores to update their own hours and available menu items in real-time. Easing Customer and Employee Friction. Enabling Flexible Ordering.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Fine Dining 197