Black Box Intelligence

MARCH 7, 2025

Recruiting and Retaining Restaurant Staff for Growth Insights from Kura Sushis Strategy Hiring and keeping great employees is a major challenge for restaurants today. With so many job options out there, how do you find the right people? Here are the biggest takeaways from their recruiting and retaining staff process.

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Recruiting Social Media Hiring Training 83

Modern Restaurant Management

JULY 22, 2022

Right now, the restaurant industry has experienced rapid employee turnover and staffing shortages, which is impacting how recruiters are bringing on new talent for food service roles. Let’s take a look at some of these tools as part of a streamlined talent acquisition technology stack. Integrated Talent Acquisition Systems.

Technology 450

Technology Recruiting Email Marketing Hiring 450

Culinary Cues

APRIL 7, 2025

We (those who have invested decades in the business already) may complain about the current labor environment and question the level of commitment from a younger pool of candidates but I have rarely heard anyone attempt to define how it will all wash out. What is the projected profile of cooks and chefs moving forward.

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Kitchen Safety Food Supply 2030 Healthcare 306

Modern Restaurant Management

DECEMBER 18, 2019

To thrive in this labor climate, it is essential that food service employers explore innovative ways to stand out among competitors to recruit and retain sharp, dedicated talent. Timing is a major factor for hourly employees and can often make the difference between taking care of daily costs or falling behind.

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Recruiting 2018 Cash Management Beverage 308

Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. Mistake #1: Neglecting a season-specific hiring strategy. How to avoid.

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Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. A kiosk can generally take on the role of 1.5 A Long-Term Solution.

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Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

MARCH 28, 2022

Restaurateurs seem to be coming out of a survival mode mindset and beginning to evaluate what’s next. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction.

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2022 FOH BOH Recruiting 530

EATER

JUNE 9, 2022

It’s been reduced in recent years to an image of some Bourdain-emulating hipster seeking out a “hole-in-the-wall,” but to be a foodie, when the word was first printed by New York magazine in 1980 by Gael Greene, was to bring positivity and excitement to the experience of eating. A post shared by DC Police Recruiting Division (@joindcpolice).

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Recruiting Food Truck Food Safety Food Supply 274

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. The resources you dedicate to recruiting candidates don’t need to be man hours.

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Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. Make a point to appreciate and take great care of your current staff. Hang in there!

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Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

OCTOBER 28, 2020

It would then be left to the Managers to answer the phones, take carryout orders and ensure delivery drivers pick up the correct bags, in addition to their regular duties. When looking at resumes, don’t rule someone out simply because they don’t have specific hospitality experience. Leave it to the Professionals.

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Recruiting Hiring Healthcare Hotels 436

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

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Fast Casual Hiring Online Ordering Front of House 553

Culinary Cues

FEBRUARY 5, 2025

Every restaurant and restaurateur are struggling to figure it out how am I going to make this work? Chefs and restaurateurs invested in recruiting students at regional culinary colleges for internship and permanent positions after graduation, but those schools are struggling to find students to enroll whats going on?

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Fine Dining Food Supply Customer Service Recruiting 243

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology. This is a key indicator that food delivery has become a customer preference.

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POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

MARCH 2, 2020

Recruiting a high-quality third-party logistics (3PL) partner can be a gamechanger when making this type of extreme logistical shift. Normal carriers can take up to ten days to deliver and this can equate to thousands of dollars of lost profits and disgruntled customers.

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Supplies Delivery Food Supply Back of House 543

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The world changed, and so did restaurants. per hour difference.

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Front of House Loyalty Program Recruiting Customer Experience 221

Goliath Consulting

FEBRUARY 16, 2021

This signifies a drop in younger recruits that compose a larger part of the restaurant workforce, not to mention how workers may be leaving the restaurant industry for good in search of more stable, reliable jobs (5). A text-driven scheduling system is also a powerful tool that increases interview turn-out. Be Flexible.

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Recruiting Hiring Communication Online Ordering 195

Modern Restaurant Management

FEBRUARY 3, 2022

Many operators also noted that the cost of implementing new health and safety measures – such as providing PPE for staff and upgrading their HVAC systems – was another major expense that wiped out any revenue gains in 2021. Reservations : Most operators are taking a hybrid approach to reservations.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

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Front of House Loyalty Program Back of House Training 576

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. It's astounding! Are they alive?

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Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

APRIL 11, 2022

Taking time out for one-on-one check-ins, daily team huddles and taking the pulse of the organization’s workforce likely feels like just one more thing to try to accomplish in an already hectic restaurant environment. But there is more to staff recruitment and retention than bottom line salary alone.

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Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

SEPTEMBER 28, 2022

and McDonald’s renewed their McDonald’s Crew League partnership, designed to recruit and retain employees through gaming. Out of the top-five emerging assets, Twitter reigns supreme: images, videos and text posts on the channel take the first, fourth and fifth spots, respectively. McDonald’s also ranks No.

Social Media 450

Social Media Recruiting Influencer Take-out 450

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Mobile order and pay takes care of a lot of the admin side of a shift. From taking orders at tables, processing payments or taking telephone orders for takeaway. Reduce Admin Tasks. Reduce Wait Times.

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Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

APRIL 15, 2021

Now, as we come out of COVID-19 and begin opening our locations, we cannot find staff to fill any open positions. I am not wasting time on trying to figure out why. I called all of the applicants, offered interviews and got 5 out of 11 to show up. But where are they? Don’t Be Choosy … Train! Start Thinking Local.

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Social Media Training Recruiting 2019 531

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

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Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

MAY 11, 2021

If restaurants want to stand out in the competition for talent, they must adapt their hourly hiring practices. As the industry emerges, these 3 tactics provide a starting point for restaurants looking to change how they hire and stand out amongst the increased competition. .” But how exactly can they find these workers?

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Hiring Recruiting Sports Entertainment 493

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

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Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

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Management Management Hiring Customer Experience 504

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

AUGUST 4, 2020

No longer are assessments just for your managers and above, and candidates do not need to plan out 45 minutes in their day to sit down and read through a personality assessment to get their results. Similarly, restaurants should take a moment to review their hiring practices before the initial wave of applications hit. Sound familiar?

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Hiring Customer Experience Recruiting Management 508

Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. However, in an industry with narrow margins, I understand the fear and concern of taking chances and doing it differently.

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Recruiting Compost Sustainability Consumer Goods 449

Modern Restaurant Management

DECEMBER 6, 2022

And with Gen-Zers set to hold up to 36 percent of the workforce by the end of this year, employers will need to take note of their demands to recruit and retain this generation. As on-demand pay becomes ubiquitous – and it will – there will be more of an emphasis on optionality.

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Recruiting 2022 2018 Hiring 449

Modern Restaurant Management

FEBRUARY 1, 2023

When deciding where to recruit restaurant workers online, many job platforms promise to plaster your jobs across the Web for a fixed price. Programmatic job advertising takes a profile-driven data approach. As inflation takes hold of the economy, many workers are moving salary and job security to the top of their priority list.

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Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

SEPTEMBER 30, 2024

Take fast casual and drive-thru for example. Investing in high quality audio and headset equipment makes this possible, whether dealing with a noisy drive-thru or taking a call from a busy kitchen. Are you taking advantage of showcasing sales or deals at optimal times? Technology is one way to make this happen.

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. With the right technology tools in place, their expectations can be met.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Whether or not the Joint Employer Rule turns out to be good for employees remains to be seen. They advise them on how to market their restaurant. Franchising as we know it will never be the same.

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Franchise Franchising Employee Relations Restaurant Law 520

Modern Restaurant Management

AUGUST 23, 2022

This is an important factor in recruiting talented individuals, as a large majority of franchisees are investing with 10+ year horizons and are seeking organizations that have proven they can withstand economic cycles. Focusing on the Long-Term.

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Franchise Franchising Loyalty Program Food Supply 471