Modern Restaurant Management

APRIL 11, 2024

Brands like Scooter’s Coffee and Wawa, with their drive-thru food pickup locations, emphasize speed and customer service to keep customers moving through their day. They know their customers are time crunched, in their cars, maybe on their lunch break or on the way to work or school, and want their food and drinks quick and on-the-go.

Social Media 186

Social Media Small Business Customer Service Customer Experience 186

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. Maybe it’s to take your grandmothers’ recipes to the masses. Maybe you want to share your love of tacos with the world. A place to call your own, perhaps? There are generally two ways to go about opening a new restaurant: buying an existing one, or starting from scratch.

License 444

License Equipment Certification Information 444

Modern Restaurant Management

FEBRUARY 27, 2024

Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information. Ensuring your online profile is as trustworthy as it is discoverable is crucial.” . “Missteps in accuracy can quickly turn love to loss, with potential for long-term fallout.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

JANUARY 21, 2022

Restaurants are experiencing more impatient patrons as the labor shortage causes operators to struggle to maintain business – and with a smaller staff. And as customer expectations move to be more focused on quick solutions with low contact experiences, how can operators keep up with the demand for convenience?

Food Supply 173

Food Supply Customer Experience Dine-in Customer Service 173

Culinary Cues

APRIL 25, 2021

At the other extreme – an extraordinarily prepared, multi-course meal, touched by accomplished cooks, presented on a plate of fine china, in a pristine environment, with attentive service and complemented by exceptional wines will reveal all that food might attempt to be. Noise , but important.

Food 418

Food Fine Dining Café Customer Experience 418

Culinary Cues

APRIL 30, 2020

Make the process better, work on making sure that the food is hot when it should be, work on how food looks and whether it matches the image that you want for your restaurant – make convenience a positive experience. Trust: Customers, rightfully so, are very cautious and concerned about your ability to keep them safe.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

Rocket Fuel

MAY 1, 2023

This underscores the need for QSR operators to make the most of every available sales channel. Key learnings from sales channel in 2022 To optimize your QSR operations, it’s essential to understand the unique characteristics and opportunities presented by each sales channel.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. Convenience is the name of the game. Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

7 Shifts

AUGUST 26, 2019

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Maybe you're here because your restaurant isn't making enough revenue and you need a solution to avoid having to close your doors. There is, however one notable difference: The service capacity isn't fixed.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 22, 2023

This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company. Businesses lose out on repeat customers due to limited service and the smaller revenues make hiring even harder.

Hiring 208

Hiring Recruiting Tip Distribution Small Business 208

7 Shifts

AUGUST 19, 2020

But as restaurants reopen, many unemployed and furloughed restaurant workers will be eager to start working as soon as possible. As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Goliath Consulting

OCTOBER 6, 2020

What do you have to gain by buying a franchise versus running your own independent restaurant? When you start a restaurant from scratch, much time must go into doing market research, creating business models and developing a new menu. The less time you spend on starting, you can spend more on building your business.

Franchise 167

Franchise Franchising Fast Casual Casual 167

Apicbase

SEPTEMBER 30, 2022

Restaurateurs that want to strengthen their bottom line must be able to keep costs under control. Even better, these optimisations can be rolled out company-wide, giving you a cumulative effect that resonates across all your restaurant sites. But speed isn’t the only thing that matters. Let’s dig in.

Technology 52

Technology Operations Inventory Food Order 52

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. Maybe it’s to take your grandmothers’ recipes to the masses. Maybe you want to share your love of tacos with the world. A place to call your own, perhaps? There are generally two ways to go about opening a new restaurant: buying an existing one, or starting from scratch.

License 195

License Equipment Certification Information 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. Your CPA can help with this.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. A successful service starts before the restaurant opens its doors.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 28, 2020

Consumers still demand convenience when it comes to their meals, but they also want variety. Just Salad was the first national restaurant chain to label its entire menu with carbon emissions similar to how brands like Allbirds had done in the retail sector. We also see great opportunity for meal kits.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Cheetah

OCTOBER 18, 2021

With the labor shortage and supply disruptions in the background, it’s no wonder that some diners are quick to get frustrated with slow service or missing menu items. Mostly, because it makes it difficult for operators to ensure a safe and respectful working environment for their staff. Risks to Your Restaurant Bottom Line.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Focus POS

DECEMBER 11, 2019

Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers. Menu and order Customization. Employing the right POS systems for your type of restaurant can attract loyal customers. Excellent service in-house and out-of-house.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

JANUARY 7, 2020

While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

OCTOBER 22, 2021

Does Your Restaurant Need a Holiday Work Schedule? Before making major changes to your employees' work schedules, here are a few questions to ask. You can reference average party size, takeout vs. on-premise orders, the popular menu items, and other key metrics to to forecast restaurant sales.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

SEPTEMBER 16, 2020

Promoting the air in your restaurant is as a force to clean and disinfect, instead of something to be feared, is a strategy that all restaurant operators should aggressively approach and promote to their patrons. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety'

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Ken Burgin

FEBRUARY 13, 2024

They may not be asked openly, but they will influence whether the applicant wants the job or not. Clarifying paths for progression and development within your establishment can be appealing. Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Ordyx

DECEMBER 19, 2019

Educate Your Staff on Variance While Training Them By reinforcing the impact of variance has on your business, you can begin to cultivate a detail-oriented workforce that operates with these costs in mind. Protect Your Bar Inventory Loss of inventory because of rejected drinks can be avoided with better sanitation standards.

Bar 52

Bar Operations 2020 Point of Sale 52

Apicbase

MARCH 25, 2024

What are the benefits of demand forecasting in food service? How demand forecasting works in hospitality Technology for purchasing perfection when running multiple restaurants Let’s start with a definition. By analysing past sales data, it forecasts future demand for menu items. What is Demand Forecasting for Restaurants?

Inventory 52

Inventory Management Management Kitchen Safety 52

Modern Restaurant Management

APRIL 14, 2020

As part of its ongoing coronavirus relief efforts, Cox Media , the advertising division of Cox Communications, is offering local restaurants free television advertising to assure patrons that they remain open for takeout and delivery services and share new hours of operation. We have to talk ‘sales’ every day.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

APRIL 27, 2021

With more restaurants relying on a strong curbside pickup game to thrive —alongside an expected long-term demand for order ahead services —mitigating these threats is now a priority. Smart location technology is a foundational element for avoiding the biggest pitfalls in building out a scalable order ahead restaurant service.

Ordering 171

Ordering Mobile Ordering Customer Service Customer Experience 171

Modern Restaurant Management

MAY 18, 2021

times a week, spending a total of $67 weekly since the start of the pandemic. The pandemic has changed the way we view the dining experience – with quality, safety and speed of delivery somewhat overshadowing ambience and in-person service. By August 2020, Americans reported ordering takeout 2.4

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. They can view the menu, place an order, and pay for their food with a credit card or bank transfer. While there are many benefits, there are drawbacks as well.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

The Rail

OCTOBER 18, 2022

Read on to learn about the next big thing in food service industry. Customers can now interact with a digital or virtual assistant to make their meal selection, get information about menu items ( such as allergens ), place orders or make reservations, and receive notifications when orders are ready for pick-up. Simplicity.

Online Ordering 96

Online Ordering Allergens Customer Experience Reservations 96

Black Box Intelligence

JULY 14, 2022

This tool searches reviews for mentions of certain things, and can be customized to monitor mentions of certain words, like particular restaurant features and menu items. Some might surprise you, so read on for current insights on the sentiments of your consumer base. Increased Mentions of Speed and Accuracy of Service.

Consumer Goods 75

Consumer Goods Food Supply Customer Service Point of Sale 75

Open for Business

MAY 9, 2023

The question is no longer whether to deliver but how to make the delivery process work for your restaurant. Then a member of your team needed to drive their meal to them, taking time away from the restaurant and burning expensive gas on the way. That leaves partnering with a third-party delivery service.

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Open for Business

MARCH 7, 2023

Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows. Many times these operational differences are picked up quickly by a newcomer. And they stay in the job longer.

Training 78

Training 2023 Front of House Back of House 78