SpotOn

JUNE 27, 2025

Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. What started as a simple way to swap paper menus with contactless ordering during COVID quickly evolved into an operational solution to battle staff shortages and improve efficiency.

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

JANUARY 27, 2021

Create a Special Menu. Design a prix fixe or specials menu that’s festive for the holiday. Customers are looking for something to celebrate and be excited for, so making your menu reflect this will help mark the day and add to the specialness. Another question is how long you want to offer your specials.

Specials 554

Specials 2021 Social Media Online Ordering 554

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Make sure your online presence is locked in.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

AUGUST 3, 2021

Every town has different restrictions–from limited options like parking lot cabanas for outdoor-only dining to full, open indoor dining–and many people have varying degrees of comfort dining out. Beef Up Your Online Presence. After the first welcome email, ask them to share their birthdate for a special treat.

Customer Experience 539

Customer Experience Social Media Email Marketing Online Ordering 539

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

AUGUST 13, 2020

By incorporating technology-driven solutions, like direct online ordering for delivery and pickup , operators can own and utilize guest data to not only gain access to key customer insights, but also engage with them in new, unique ways. And the benefits don’t stop there. Operators must also get creative with guest offerings.

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

JUNE 11, 2020

” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. Perhaps you can maximize outdoor seating that makes people feel more comfortable and safe. Make it into a positive. Wearing Masks and Gloves.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

AUGUST 18, 2020

The brand has two locations – Aspen and Parker– and specializes in Danish baby back ribs and our in-house smoked meats with homemade side dishes. “While working takeout, people drove by and said, ‘I saw the van, I called the number, I need a takeout order for tonight.’

Marketing 493

Marketing Front of House Back of House Food Truck 493

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. Now available through Grubhub, it is a delivery-only concept that specializes in antibiotic-free, oven-baked, boneless chicken bites. ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Rouxbe partnered with The French Pastry School to provide an online pastry course curriculum through the Rouxbe platform. Rouxbe Partners with French Pastry School. at The French Pastry School.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

JUNE 1, 2020

The most updated On Premise Impact Report by Nielsen CGA, along with other special reports issued over the past several weeks, can be found here. Many guests complained of long wait times for curbside pickup orders. Going forward, there will be a shift in how consumers evaluate where they choose to order from. While only 2.3

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. online recipes. ” Tastewise Data. social interactions, and 1.2M

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

DECEMBER 3, 2020

ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests. "ezCater's platform provides effortless online ordering and exceptional customer service." .” Subway on ezCater Platform.

Franchising 414

Franchising Franchise Catering Online Ordering 414

Social Hospitality: Restaurants

JUNE 22, 2020

If you run a special offer for a major event or national holiday, advertise it on Instagram well in advance. . A great example is the Coppa Club chain in London that periodically offers outdoor seating in igloos and pods. You can use up to 10 images or videos in order to highlight both your restaurant and your dishes. .

Marketing 440

Marketing Social Media Advertising 2007 440

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. The concept of self-service will continue to evolve as consumers become accustomed to placing orders with devices. Operations will continue to be simplified despite digital experiences expansion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MAY 5, 2021

“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. 92 percent of respondents said they intend to purchase equipment online more frequently going forward. Deals are central to summer events.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JUNE 12, 2023

Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events. Even better, capitalize on the moment and attract more guests by extending happy hour or advertising a pricing special. Share an update across all your social media channels.

Kitchen Safety 221

Kitchen Safety Online Ordering Outdoor Communication 221

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind.

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JULY 14, 2020

Add a dynamic QR code link to seater receipts, allowing operators to point guests to any relevant website including digital menus, loyalty programs, COVID-19 policies, promotional offers or online payment options from the comfort of their own device. ” Valrhona Secures B-Corp. Certification. Virtual Valrhona.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

7 Shifts

JULY 16, 2021

And, when customers feel overwhelmed they'll likely revert to the familiar which can harm your profits if that familiar offering is a lower margin one (like regular coffee instead of a special drink). Below is an example of a coffee shop floor plan with a counter, banquette, and table seating, as well as outdoor tables. Accessibility.

License 459

License Hiring Equipment Small Business 459

Touch Bistro

MAY 26, 2021

The short answer is offering enticing 4th of July specials. The right 4th of July specials will drive traffic to your restaurant, helping you take advantage of one of the biggest celebrations of the year. Planning 4th of July Specials for Your Restaurant. A mobile POS that you can take tableside to capture customer orders. .

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Modern Restaurant Management

MAY 28, 2021

Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter. Guests will also be able to order their food online in advance and pick-up their items from a designated to-go area or have it delivered. Every dish is made-to-order including house-smoked meats and vegetarian and gluten-free options.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

The Rail

APRIL 4, 2023

By Torrey Tayenaka, Contributor Video marketing for restaurants is an essential type of marketing campaign to inspire patrons to visit or order. One that they think about for hours and eventually hop in the car or place an online order. Create a video slideshow of all your seasonal dishes and special offers.

Social Media 264

Social Media Front of House Advertising 2022 264

Modern Restaurant Management

JUNE 12, 2020

The Clinton Township Captain D’s is open for drive-thru, call ahead ordering for contactless curbside pick-up, and delivery only; the dining room will remain closed for the immediate future to help ensure the safety of guests and team members. The new Rye location will have approximately 20 indoor seats and outdoor seating for 60.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Cheetah

SEPTEMBER 1, 2020

Even now as restaurants are reopening, the Covid-19 pandemic has most diners staying outdoors. As our lives are shifting to the digital space, ordering food on restaurant websites and sharing home dining experiences has become the new normal. A great restaurant website is the key to your business’ future success.

Online Ordering 148

Online Ordering Social Media Website Management Download 148

Modern Restaurant Management

MARCH 31, 2020

In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders. “Remind your customers that they can still order delivery and enjoy the experience. Food consumption patterns in the U.S.

2020 282

2020 Food Safety Kitchen Safety Consumer Goods 282

Open for Business

FEBRUARY 1, 2023

Outdoor seating for restaurants has risen to the top of guests’ wish lists in recent years. As a result, many restaurants have invested in patio furniture and set up inviting outdoor dining areas with everything guests expect from an indoor dining experience. Today, they serve 17 tables outside. “We

Seating 78

Seating Outdoor Dine-in Reservations 78

Modern Restaurant Management

MAY 7, 2021

On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new online ordering system. to offer online ordering for Yogurtland guests. “Expansion through franchising was always part of our plan. The Hummus & Pita Co.’s

Franchising 433

Franchising Franchise Sustainability Fast Casual 433

Modern Restaurant Management

FEBRUARY 6, 2020

Earlier this month, Roy Rogers also opened an online store selling fun branded gear to its biggest fans. “As customers line up to order, they will pass glassed-in display grills cooking signature items like our hot dogs, cheesesteaks, and burgers. We intend for them to see the pride and care with which their food is prepared.”

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

AUGUST 14, 2020

Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only. ” Fazoli’s off-premise initiatives and upgrades continue to evolve, and Fazoli’s loyalty guests can order and receive the brand’s delicious Italian fare, served exactly how they want it, when they want it.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Restaurant Clicks

OCTOBER 9, 2021

They offer outdoor seating on a first-come-first-serve basis, and it makes for an even better dining experience. Order Online. The open grill, outdoor patio, and oval bar were all a nice touch. Order Online. Order Online. They also have outdoor seating available when the weather permits.

Back of House 148

Back of House Front of House Fast Casual Online Ordering 148

Restaurant Clicks

JUNE 27, 2021

From lobster rolls to fresh, flaky fish and fish sandwiches, to fried shrimp and grilled octopus, the options are endless when it comes to ordering seafood. If available, do yourself a favor and order their Scallops served over a bed of gnocchi to start. Order some fresh oysters for good measure! Order Online.

Fast Casual 145

Fast Casual Reservations Casual Outdoor 145

Restaurant Clicks

DECEMBER 10, 2021

I loved all their mezze and recommend ordering numerous plates like the classic hummus full of crispy chickpeas, perfectly light, fried falafel with tahini and fresh pita, and the spiced, roasted cauliflower. Order Online. Order Online. Order Online. Sushi Katsuei. Make a Reservation.

Online Ordering 140

Online Ordering Front of House Seasonal Menu Café 140

Restaurant Clicks

OCTOBER 14, 2021

All of their American classics get made to order, so you know all of your food will be fresh. This eatery that specializes in brunch has so much history packed into a quaint and cozy building. Order Online. Order Online. This eatery specializes in the cooking techniques and traditional flavors of Mexico.

Online Ordering 146

Online Ordering Back of House Seasonal Menu Reservations 146