Modern Restaurant Management

APRIL 4, 2024

Make Meaningful Environmental and/or Social Change – Ganzler guides companies to find leverage points for making change and setting parameters and targets to measure against, moving sustainability from vague promises to real, operational effectiveness. What was your thought process behind the provocative title?

Sustainability 196

Sustainability Book Waste Food Supply 196

Culinary Cues

MARCH 15, 2021

Sure, I know how much the restaurant/foodservice industry is suffering and how many operations are shutting their doors as a result of avoiding decades of challenges brought to a head by the pandemic, but believe me when I say that this will change. Just as the restaurant industry evolves, so too must the industry of education.

Education 539

Education Food Supply Training Communication 539

Culinary Cues

MARCH 25, 2021

Greatness is realized both in the moment and through strategic planning, but greatness is still greatness no matter how small or how lofty the task. So what is the path to greatness for a chef? What can we all do today, right now, to move in this direction? This is what great chefs do. Where do we begin?

Communication 436

Communication Coaching Fine Dining Influencer 436

Culinary Cues

JULY 31, 2023

The article was my first to go viral allowing me to realize that so many chefs and cooks were looking for a structure that defines what it means to be a professional. Well, things have changed since that date, but the importance of foundational “methods of operation and understanding” remain just as important, maybe even more so.

Kitchen Safety 324

Kitchen Safety Back of House Front of House Food Safety 324

Modern Restaurant Management

SEPTEMBER 29, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Q : What are some ways I can cut costs without customers noticing while still maintaining a high level of value? Standardize Recipes. Consistency is crucial for accurate plate costing.

Back of House 198

Back of House Inventory Food Supply Technology 198

7 Shifts

NOVEMBER 3, 2021

When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind? But, what if we told you, all of those issues pale in comparison to the potential damage that data breaches could cost your restaurant? The cost of restaurant cybersecurity.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout.

Audits 188

Audits Kitchen Safety Mobile Ordering Customer Experience 188

Embrace the Suck

JANUARY 20, 2021

I know I wrote a post a little while back saying that there would be a restaurant apocalypse in 2020. So, what do you do until then? After that, people will start to venture back out to restaurants in the areas they’re permitted to do so. The coronavirus will change the way restaurants do business as well.

Social Media 416

Social Media 2001 Online Ordering Cash Management 416

Modern Restaurant Management

MAY 16, 2022

restaurant sector is gaining steam after coming out of a two-year pandemic that shuttered doors and curbed eatery revenues dramatically. According to the National Restaurant Association , the dining industry should generate $899 billion in revenues in 2022. What are the big insurance issues impacting restaurants going forward?

Insurance 208

Insurance 2022 Food Safety Delivery 208

Modern Restaurant Management

AUGUST 17, 2022

The majority of restaurant operators expect the restaurant staffing shortage to extend into 2023 or later, according to the National Restaurant Association’s 2022 State of the Industry Report. Stress is part of the territory as a restaurant manager. Take Some Time Off. Know One’s Limitations.

Management 190

Management Management Mobile Ordering 2023 190

Modern Restaurant Management

JANUARY 17, 2022

American restaurant operators have arguably never faced such uncertain times as now. While labor shortages themselves are nothing new, the current competition for workers is particularly fierce, and its daily impact on operations is palpable. Instead, there are several actions that restaurants can take to change this paradigm.

Technology 189

Technology Operations Sustainability Supplies 189

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual.

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

SEPTEMBER 20, 2020

Standing tall and looking forward to the next chance to win, knowing what needs improvement, how to rise above mistakes, and supporting each other in the process is at the core of a winning team – even in defeat. This is what great organizations and great teams do. Well-run organizations – in this case a kitchen, are built to win.

Fine Dining 409

Fine Dining Coaching Dine-in Café 409

Modern Restaurant Management

SEPTEMBER 14, 2020

Restaurant owners and managers will continue to face challenges until a safe and effective vaccine for COVID-19 is developed and widely distributed. Given the persistent uncertainty, now is also a good time to upgrade the customer experience and streamline operations with better online ordering, delivery and/or curbside pickup processes.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

OCTOBER 11, 2022

For the past several years—and especially since the pandemic—restaurant brands have focused on enhancing digital experiences that allow them to offer more off-premise options and streamline operations to address staff shortages. Some operators mistakenly believe that going digital might harm the customer service experience.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

7 Shifts

JANUARY 14, 2020

Did you know that there are more than one million restaurants in the United States alone? These restaurants rely on 15.3 Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. What is Employee Engagement (And Why is it Important to the Restaurant Industry)?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Hot Schedules

SEPTEMBER 8, 2021

Hotel operators are struggling with three major pain points: the labor shortage, competitive expansion, and lingering lockdown restrictions. Mobile tech solution can fill the gaps left behind by skeleton teams and keep operations competitive. This can lead to inefficient operations, sacrificed offerings, and dangerous employee burnout.

Hotels 147

Hotels Inventory Guest Recovery Leadership 147

7 Shifts

JULY 28, 2021

However poor restaurant communication will only exacerbate these problems, leading to increased employee turnover and lower employee satisfaction. To understand how restaurant communication drives productivity and results, you have to develop a familiarity with the risks of poor communication. What to Communicate and When.

Communication 430

Communication Management Management Front of House 430

Culinary Cues

OCTOBER 20, 2021

Some talented people are not the best cooks and chefs and quite often the most intelligent (using commonly referred to scales of measurement) are lacking in common sense. Some from each group have been (are) quite successful while others stumble along not quite sure what steps to take next. The potato is a.

Front of House 421

Front of House Uniforms Back of House Kitchen Safety 421

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. From big, important ideas to use-today tactics, here are the best takeaways we heard on Season One of the Restaurant Growth Podcast. Restaurant owners do so much.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Culinary Cues

OCTOBER 30, 2021

Sitting is the chef’s office, or what some might refer to as a storage room with a desk, it is always enlightening to look out on the kitchen and watch the motions of those who have found a home in double-breasted white jackets and skull caps. What many chefs neglect to understand is that they are teachers, mentors, and life coaches.

Coaching 412

Coaching Café Training Take-out 412

SpotOn

MARCH 12, 2024

Gigi Cohen is the Director of Marketing for MDP Restaurant Group. MDP Restaurant Group operates concepts nationwide, including their newest concept: Bambuu Asian Eatery. In her role, Cohen sets the restaurant marketing strategy, develops social media ads, and tracks the success of their online advertising and email marketing.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Some restaurants use “pick-up racks” with rows of bags marked with a customer’s name. percent higher than in March 2022.

Operations 180

Operations Mobile Ordering Customer Experience Online Ordering 180

Modern Restaurant Management

FEBRUARY 1, 2023

We all know that for restaurants – reputation is everything. And in 2023, that’s the problem most hiring managers in the restaurant industry are facing. The pandemic changed how restaurant workers view the industry – and it also changed their needs. What do they want? What are their major motivators?

Hiring 190

Hiring 2023 Advertising Recruiting 190

Culinary Cues

SEPTEMBER 14, 2019

So what is the difference? These are people who everyday exemplify what it means to be great at what they do. I can guarantee that if you add these steps to your daily method of operation you will experience remarkable results. Great chefs ask those questions and always intend to answer: “Yes – I like what I see.”.

Front of House 292

Front of House Communication Leadership Back of House 292

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? How has the pandemic pushed the restaurant industry to update their offerings?

Loyalty Program 218

Loyalty Program Customer Experience Social Media Online Ordering 218

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Looking ahead, we’re focused on strategic, measured expansion and growing profitability. Read the first part, here.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

JUNE 17, 2020

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. In what already was a difficult business in which to succeed, restaurateurs will have to navigate the unchartered waters of surviving during a pandemic and its aftermath, as we slowly return to business.

Employee Relations 198

Employee Relations Food Safety Small Business Government 198

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. As the pandemic has changed operations and introduced more linebusting solutions, a new challenge has emerged: increased difficulty measuring speed of service. Digital Menu Boards.

Employee Relations 198

Employee Relations Customer Experience Customer Service Mobile Ordering 198

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. While existing registrations in classes like restaurant services (class 43) are helpful in the real world, they likely won't do much to protect the sale of pizza or taco NFTs.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

Modern Restaurant Management

OCTOBER 20, 2021

While sales continue to climb for restaurants in nearly every category, the upward trend is hard-fought. So how do operators plan for 2022? Its Q3 Quarterly Survey asked questions about vaccination mandates, changing work habits, current restaurant usage and future dining intentions. Why Drive-Thru Still Matters.

2021 216

2021 Dine-in Customer Service Casual 216

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now?"

Leadership 216

Leadership Sports Catering Customer Service 216

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out. A Little History.

Retail 177

Retail Casual Back of House Consumer Goods 177

Clover - Restaurants

MARCH 20, 2024

Opening a franchise restaurant can be a great way to get into the restaurant business without the usual startup risks. What’s more, franchising a restaurant can be a good option for existing restaurant owners who want to expand to new locations. How do restaurant franchises work?

Franchise 52

Franchise Franchising Document License 52

Modern Restaurant Management

JULY 6, 2020

Yet you may still be wondering why, aside from the headache, does it matter for my restaurant? All restaurant businesses face these risks, even those with a dedicated human resources staff. So how should restaurant owners, particularly those with limited resources, approach compliance? Why Compliance Matters.

Restaurant Law 193

Restaurant Law Document Insurance Hiring 193