Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.

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Operations Workshop Sustainability Inventory 396

Modern Restaurant Management

APRIL 23, 2025

From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks. Consider the following best practices for managing liquor liability in restaurants: 1. Forty two states in the U.S.

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Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. As a manager, understanding the causes and symptoms of foodborne illness is key, not just for staying in compliance with health regulations but also for safeguarding the health of your customers (and the reputation of your business).

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Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

SEPTEMBER 23, 2024

The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

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Training Kitchen Safety Food Safety Front of House 450

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.

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Modern Restaurant Management

MARCH 25, 2025

In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations.

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Coaching Leadership Training Management 323

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you manage the restaurant’s budget and control costs?

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Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 22, 2024

According to a new survey , 61 percent of frontline retail and restaurant managers say this year’s talent isn’t as skilled and experienced as in previous years – but there could be operational barriers at play, keeping the best workers from even clicking ‘apply.’

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

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Training Operations Kitchen Safety Seasonal Menu 130

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

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Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 16, 2024

Bonus Tip : Structure your handbook around the employee lifecycle, covering company culture and recruitment through performance management and termination to ensure a clear, easy-to-follow guide for every stage of the employee experience. Updating Labor Law Posters : Hang the latest posters in prominent employee areas.

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2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

NOVEMBER 14, 2024

The most popular reasons businesses are implementing these intelligent virtual hosts is to ensure that restaurants never miss a booking opportunity and proactively manage their online reputation. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

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Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

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Training Food Safety Employee Relations Insurance 419

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation. In this article: How do you handle inventory management to keep the bar always adequately stocked?

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Bar Management Management Hiring 195

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? See attached write-up from [manager name].” Wasn’t a good fit.” That moment stuck with me.

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Document Coaching Audits Training 342

Modern Restaurant Management

MAY 14, 2025

Regular staff meetings and one-on-one check-ins can facilitate this.Also, consider providing an anonymous way for employees to share feedbacktoprovide a venue to giveall voicesthe opportunity to beheardandsupport a culture where employeesfeelempoweredprovidingfeedback totheirdirect managers. Encouragetheuse of freefederal andstate programs.

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Serving Workshop Education Training 373

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Investing in regular staff training is also essential.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

OCTOBER 25, 2024

Managing Inventory The first area of focus for any waste elimination strategy is your restaurant’s approach to ingredients. By managing your food more effectively, you’re minimizing costs and reducing pressure on the environment. Therefore, training in waste reduction is essential.

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Waste Equipment Inventory Customer Service 311

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

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Management Management FOH BOH 474

Modern Restaurant Management

NOVEMBER 20, 2024

To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Despite ongoing challenges in 2024, 67 percent of restaurant managers are optimistic about what 2025 holds for the industry.

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2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

JUNE 6, 2025

However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers. Some workers may want to keep a few shifts a week, and this can aid in training and retention while also improving morale.

Recruiting 252

Recruiting Front of House Back of House Training 252

Modern Restaurant Management

JANUARY 21, 2025

Vice President of Brand Strategy for Sunny Street Cafe, tells Modern Restaurant Management (MRM) magazine. By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 6, 2023

While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed. Restaurant managers and corporate leaders know that demand is driven by far more than just consumer spending power. 2: Employee Satisfaction Is Paramount Hiring employees is one thing.

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Management Management Hiring Customer Experience 504

Modern Restaurant Management

FEBRUARY 4, 2025

Community organizations stepping in to educate workers and managers on their rights. Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives. Employees should understand their rights and responsibilities during an ICE visit.

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Audits Restaurant Law Document 2025 83

Modern Restaurant Management

APRIL 9, 2025

The labor portion alone creates a significant administrative load for management, given the breadth of the requirements and the precision needed to minimize errors. They can also notify managers if their manual changes potentially violate compliance strictures, giving them more informed control.

Restaurant Law 283

Restaurant Law Employee Relations Food Safety Training 283

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

NOVEMBER 1, 2024

coli outbreak reinforces the need for restaurants – and all food businesses – to manage recalls as a supply chain, especially considering the huge scale of this event. Handle Recalls as a Supply Chain For any food brand, consumer protection is the most important part of recall management.

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Supplies Food Supply Point of Sale Communication 419

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

NOVEMBER 6, 2024

. "Our compensation data indicates a shift towards more comprehensive benefits and total compensation packages, moving beyond traditional hourly wages and annual salaries," Alice Cheng, CEO and founder of Culinary Agents, told Modern Restaurant Management (MRM) magazine. "This Invest in technology.

Hiring 388

Hiring Hospitality Magazine Technology 388

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

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Menu Management Management Online Ordering 195

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

MAY 27, 2025

An integrated response plan should include a designated response team that includes IT staff, management, legal counsel and an insurance representative. Monthly meetings between IT directors, risk managers, legal counsel, and insurance brokers can foster a culture of collaborative security awareness.

Insurance 283

Insurance Document Employee Relations 2023 283

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Successful management and onboarding of new staff with the company vision depends on this.

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Technology Management Management Operations 130

Modern Restaurant Management

DECEMBER 26, 2024

For example, with highly personalized audio or video recordings, bad actors can impersonate restaurant managers, HR persons, or IT support, tricking staff into clicking on malicious links, downloading malware, or handing over financial information, login credentials, or other sensitive data.

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2025 Point of Sale Food Supply Online Ordering 558

Modern Restaurant Management

DECEMBER 23, 2024

You need to actively manage your reviews as a cornerstone of your business strategy. Train your staff to ask for reviews in the right way If you’re not actively asking for reviews, you’re missing out. And if you’re strategic about it, this trust can work to your advantage. Here’s how: 1.

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2025 SEO Social Media Front of House 308