Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

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Leadership Customer Service Customer Experience Technology 197

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

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Leadership Coaching Sustainability Customer Experience 105

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans.

Front of House 178

Front of House Back of House Leadership Franchise 178

Sling

MAY 25, 2022

No one intentionally sets out to be a bad manager. That being said, we all know that some managers are better than others, and the performance of their teams and businesses are what set them apart. Effective team management is an essential part of the day-to-day workflow that all businesses strive to achieve and perfect.

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Leadership Management Management Loyalty Program 78

Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn? The good news?

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Management Management Coaching Front of House 190

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Others may have decided to shutter operations altogether. Share Guidance.

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Leadership Kitchen Safety Employee Relations Tip Distribution 223

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now? " 1: Trust the Process.

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Leadership Sports Catering Customer Service 215

7 Shifts

DECEMBER 16, 2022

And a great team can only thrive under outstanding leadership. their leadership sees team management as their greatest responsibility. And they've done it all while building a team culture that any operator would envy. s operations. The team turned to 7shifts to help them manage their workforce.

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Leadership Mobile Ordering Fast Casual Communication 370

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

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Leadership Employee Relations Training Coaching 78

Crunchtime

FEBRUARY 7, 2024

Plus, 5 ways to improve compliance with standard operating procedures Whether you run a restaurant business with 500+ locations or a handful of convenience store locations, you know what work needs to be done – and how it should be done properly – to run your business effectively. What are standard operating procedures in restaurants?

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Operations Audits Cash Management Food Safety 78

Culinary Cues

OCTOBER 27, 2023

One of the dilemmas restaurateurs’ face is the approach taken with the management and delivery of a restaurant concept and menu. Emotional connections are a significant driver in these operations. Emotion is far less of a driver in these operations. Either choice can be viewed as key to success or failure.

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Hiring Training Pricing Leadership 392

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

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Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

DECEMBER 7, 2021

Despite external pressures on talent, ample opportunity exists for restaurant operators to prepare for a year of constant change. With 2021 nearly wrapped up, restaurant operators across the country are looking to the New Year with cautious optimism.

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2022 Operations Recruiting Hiring 197

7 Shifts

SEPTEMBER 15, 2020

Restaurant managers do it all. One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. That’s where our restaurant management checklist templates come in. Download it for free now.

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Management Management Download Leadership 195

Modern Restaurant Management

JANUARY 30, 2024

Festaurant growth done right starts with leaders aligning around operational priorities and smart key performance indicators (KPIs). They must connect to priorities across key operations, marketing, customer service and finance roles. They need alignment with practical operational realities and bandwidth.

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Leadership Small Business Cash Management Customer Experience 203

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. When business was brutal at the start of the shutdown, we made a decision to keep our management teams and key employees on the payroll. franchisees.

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Leadership 2002 Airlines 2001 180

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

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Management Management Communication Back of House 285

7 Shifts

APRIL 21, 2023

By being reliable and great with customers, Bhushan moved up to assistant manager and then store manager. Bhushan eventually moved on to become a district manager at Taco Bell, and then a market manager. In that leadership position, he created classes for managers on skills like leadership and cost control.

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Leadership Training Front of House Customer Experience 195

Goliath Consulting

APRIL 25, 2020

Companies will return to regular operations soon with a philosophy of cautious austerity. When you as management, operate from a place of caring and COMPASSION, this will be recognized. The post A NEW TIME FOR OLD FASHIONED LEADERSHIP appeared first on Goliath Consulting Group. Working capital is tight.

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Leadership Loyalty Program 2020 Design 107

Restaurant365

DECEMBER 20, 2021

As a restaurant finance or accounting leader, you and your team can play a unique role in supporting your operations team. While both areas may be executed through the operations team, revenue and expenses can be optimized with help from thoughtful and thorough financial analysis. Working with operations to set a prime cost goal.

Operations 78

Operations Leadership Point of Sale Cash Management 78

Modern Restaurant Management

NOVEMBER 6, 2020

Being a restaurant manager isn’t exactly an easy task. One thing that you may stop and ask yourself from time to time is whether or not you are being an effective manager. Believe it or not, your actions as a manager have extensive and prevailing impacts. What Is a Strong Manager? It’s a lot to take on.

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Management Management Leadership Communication 203

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially.

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Training Uniforms Leadership Customer Service 351

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. I want their bosses to role model what great management looks like, so the book is dedicated to my kids’ future employers.

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Coaching Franchise Franchising Leadership 110

Culinary Cues

OCTOBER 19, 2023

If we are to assume that people want to learn, wouldn’t it make sense that an operation committed to teaching, training, growing, and investing in their employee’s knowledge and skills would be attractive to the best of the best? So, isn’t a commitment to learning a great investment for the operator? Does this sound complicated?

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Training Seasonal Menu Back of House Leadership 367

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 426

Hotels Point of Sale Cash Management Training 426

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

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Leadership Hiring Events Audits 145

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 188

Communication Franchise Franchising Leadership 188

The Restaurant Times

JUNE 18, 2021

Shakeel Jivraj is Head of Operations at Queensway Group, a family business founded in 1973, by his Grandfather, Nurdin Jivraj. As Head of Operations for the multi-site Starbucks assets, Shakeel comes with extensive experience in developing businesses into profitable endeavours and promoting a culture of internal growth.

Franchise 98

Franchise Franchising Leadership Mobile Ordering 98

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Number of Locations: 16.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

APRIL 20, 2020

Danny Meyer, Union Square Hospitality Group CEO Chairman of Shake Shack spoke with SiriusXM Business Radio host Alan Fleischmann of "Leadership Matters" to discuss the latest news on his company choosing to return it’s $10 million Paycheck Protection Program (PPP) loan to the U.S. Government.

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Management Management Government Leadership 161

7 Shifts

AUGUST 3, 2023

A legacy institution, the management team at Hugo's West Hollywood and Hugo's Studio City was looking for ways to modernize their operations. They started by adopting a cloud-based point of sale in Toast , and added 7shifts to aid in managing their growing team. Problem Hugo's opened when bookkeeping was done in physical books.

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Point of Sale Audits Book POS 195

Culinary Cues

OCTOBER 11, 2022

Look at your current role as the most important in the success of the operation and the power of the plate. Share, teach, and train others – this is the fuel that drives your own leadership engine. Master your role and support those around you.

Leadership 381

Leadership Fine Dining Workshop Training 381

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. The author of The Surprise Restaurant Manager, McGarrie has helmed many successful restaurants, bars, and entertainment-based venues for over two decades.

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Leadership Communication Entertainment Hospitality 52

Modern Restaurant Management

OCTOBER 30, 2019

Finding the right general manager (GM) can be a challenging task, yet businesses that view investing in employees as an unnecessary expense often pay for it down the road. As a restaurant owner or operator, you understand the importance of finding the right GM. General managers keep employees happy, and employees keep customers happy.”

Management 133

Management Management Training Hiring 133

Sante

OCTOBER 27, 2020

Restaurateur Aaron Gordon (Bakers & Baristas, Red Velvet, Red Light & Little Beast) is pleased to announce the appointment of Peter Smith as the new culinary operations director of his latest establishment, Ghostline. Tracy Wilson, a tenured operations manager for Gordon Restaurant Group, is a partner in the new restaurant.

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Operations Online Ordering Leadership Food Order 130

Embrace the Suck

JUNE 18, 2021

Despite the hurdles, many restaurant owners and operators believe that as long as they’re making money, they’re doing “good enough.” Symptoms: The owners and managers are in a constant state of stress, frustration, and overwhelm. Symptoms : The owners and managers are exhausted, yet they are still determined.

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Leadership Small Business Coaching Training 346

Modern Restaurant Management

JANUARY 23, 2024

parent company of Burger Kings inked an estimated $1 billion deal to acquire Carrols Restaurant Group, the largest Burger King franchisee in the United States, operating 1,022 restaurants in 23 states. Sometimes, new leadership can bring new perspectives and opportunities to a stalled and tired brand. Is this a sign of things to come?

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Leadership Consumer Goods Customer Experience Franchise 100