Modern Restaurant Management

JULY 5, 2023

Virtual hospitality is also setting a new standard for guest experiences and offers many benefits to restaurants, including personalized and tailored experiences, operational optimization and cost reduction. Every new way of interacting with a guest is an opportunity to increase frequency and average order value.

Hospitality 175

Hospitality Customer Experience Loyalty Program Customer Service 175

Modern Restaurant Management

FEBRUARY 28, 2023

1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed. Effective communication doesn’t mean sending text messages asking staff to cover an open shift.

Management 193

Management Management Food Safety Communication 193

Culinary Cues

SEPTEMBER 1, 2022

Bakers need space and time – something that is hard to find once the rest of the crew arrives and early morning guests expect those pastries, bacon, sausage, home fries and pancakes as close to 6am as possible. If guests could take the time to stand in the kitchen and watch the symmetry, the grace of a breakfast cook they would be amazed.

Fine Dining 382

Fine Dining Uniforms Dine-in Food Order 382

Modern Restaurant Management

AUGUST 22, 2023

Conversely, proven solutions exist that can increase your guest personalization and drive new revenue, today. Both the failures and the successes become knowledge, and as the process continues, it’s always capable of adding new data and testing its own “learned” intelligence for improved results. What Is AI, Really?

Marketing 167

Marketing Social Media Point of Sale Customer Service 167

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. Restaurant audience management software is a tool that helps track guest preferences and contact information. Examples of Restaurant Inventory Management Software.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

JULY 28, 2023

Restaurant operators are always looking for new tools, promotion channels, and advertising options, but they might not be quite sure what they need to say to tempt a potential guest. However, when they need to attract guests, the question arises: “What kind of restaurant have we created over the years?”

Social Media 167

Social Media Events Customer Experience Advertising 167

The Rail

JANUARY 13, 2023

After all, everyone knows by now that guests are less likely to purchase non-alcoholic drinks than alcoholic ones. By utilizing captivating images and promotional messages , more guests can become aware of what you have to offer while driving sales up. #2 Don't overlook this opportunity -- utilize it!

Beverage 116

Beverage Marketing Point of Sale Social Media 116

Modern Restaurant Management

NOVEMBER 15, 2022

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their insights on whether there is an effective way to raise menu prices, any alternative and how can you do so without alienating guests. Be ready with messaging for when a diner points it out. How can they best raise prices without alienating guests?

Pricing 189

Pricing Food Supply Seasonal Menu Menu 189

7 Shifts

NOVEMBER 3, 2021

In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Unauthorized access to guest data. Guest Data. This doesn't require any technical knowledge. Unauthorized access to team data. More on this below!).

Audits 370

Audits POS Loyalty Program Information 370

Social Hospitality

OCTOBER 28, 2020

Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. Here are a few benefits of receiving guest feedback, and how you can generate feedback to boost your business over time. Customers are now accustomed to a new level of customer care.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Modern Restaurant Management

JULY 26, 2021

Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags. Having the right tools and products in place can help create a hygienic experience for guests and staff and guarantee safer dining.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. These rotating members are guests and should never overshadow or supersede the word of key members. says Azrin. Getting Value as a Franchisor.

Franchise 370

Franchise Franchising Communication Front of House 370

Culinary Cues

APRIL 29, 2022

This is a direct message to all of those young cooks just starting out, dishwashers, culinary students, and seasoned veterans of the kitchen – you can go as far as you want to go in the food business as long as you are willing to put in the work, build a plan, and stick to the plan. Am I exaggerating? Harvest America Ventures, LLC.

Influencer 379

Influencer Small Business Book Take-out 379

Social Hospitality

OCTOBER 28, 2020

Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. Here are a few benefits of receiving guest feedback, and how you can generate feedback to boost your business over time. Customers are now accustomed to a new level of customer care.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Culinary Cues

NOVEMBER 27, 2020

Thanks to my grandmother for showing me that cooking is an act of caring, something of yourself that sends a clear message to others that you want to honor them. To all of my consulting clients over the past eight years who helped me to grow in understanding and build on my portfolio of knowledge with each project that comes my way.

Influencer 486

Influencer Hotels Education Hiring 486

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant audience management software is a tool that helps track guest preferences and contact information. Examples of Restaurant Inventory Management Software.

Technology 370

Technology Front of House Social Media Back of House 370

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Uniting them into one strategy with the guest at the center is key to exploiting the power of omnichannel. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

7 Shifts

APRIL 7, 2021

During the orientation process, experienced workers or trainers will present key knowledge about your business, practices, and other relevant information about your staff's basic performance. A common element of every restaurant is teaching workers how to host, greet, and wait after guests.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

JANUARY 19, 2022

But travel to the same establishment’s suburban or rural locations, and you’ll find counter-based ordering, guests dining in and fully open dining room. They seamlessly use that knowledge to offer us similar but different upsell items. Added together, there has been much to contend with these last few years.

Food Supply 188

Food Supply Restaurant Law Email Marketing Mobile Ordering 188

Open for Business

OCTOBER 26, 2022

Restaurants are only as successful as their relationships with guests. Many of the biggest names in hospitality now depend on it to delight guests and keep them coming back. Know guests on a deeper level. Turn one-time guests into regulars. It includes guests’ email addresses and phone numbers. Get better feedback.

Email Marketing 78

Email Marketing Customer Service Online Ordering Customer Experience 78

Open for Business

MARCH 1, 2023

Top three skills needed: Attention to detail Coffee knowledge Steaming and pouring milk Bartender job description Bartenders need to expertly mix and serve drinks, but they also must have some of the best people skills in the restaurant. They reset tables between guests and restock plates and glassware.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Modern Restaurant Management

AUGUST 19, 2020

Finding the right balance of what local guests want, at the maximum price point and minimal cost could be the difference between surviving and closing the doors. This is the time to engage your guests with knowledge and events from the abundant direct contact available. Connect and message suppliers for info and samples.

Cash Management 227

Cash Management Point of Sale Consumer Goods Small Business 227

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. Well-designed loyalty programs can help restaurants attract guests and encourage repeat visits. Guests may get access to special events, cooking classes, or personalized wine tastings only available to members.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

JANUARY 7, 2021

Consequently, it helps viewers to become more knowledgeable about your food. Unfortunately, guests rarely, if ever, get to know the people who greet them as they arrive, wait at their table, or prepare their mouthwatering meals. Most guests won’t know the story of your restaurant and its history. Seasonal recipe tutorials.

Email Marketing 227

Email Marketing Marketing Seasonal Menu Customer Experience 227

7 Shifts

NOVEMBER 1, 2022

A great marketing plan starts with a deep knowledge of what makes your business your business and not anyone else's. Knowing they have a lunch special on Wednesdays is invaluable knowledge and can inform your decision-making. It allows you to reach a large audience with your marketing message and can be very cost effective.

Seating 222

Seating Email Marketing Marketing SEO 222

Hot Schedules

JUNE 17, 2021

Knowledge is power. Your team can access messages, schedules, and other pertinent information all in the same place — no jumping between browsers or logging in multiple times to complete simple tasks! Create an environment where messages are targeted, relevant and engaging, so employees don’t tune out.

Retail 88

Retail Communication Employee Relations Hotels 88

MadMobile

MAY 3, 2023

This guest blog post is provided by our partners at JRNI, the leading-enterprise platform for managing and scaling customer engagement. There is no better vehicle for delivering your finely crafted marketing messages than a knowledgeable, enthusiastic, and motivated staff member. Banner ads, emails, and chatbots cannot.

Customer Experience 52

Customer Experience Email Marketing Small Business Retail 52

Open for Business

MARCH 1, 2023

If the place has a dress code for staff or guests, try to conform to it for your interview at a restaurant. Avoid wearing flip flops or other open-toed shoes, baseball caps, shorts, or anything else that might convey the message you aren’t taking the opportunity seriously. Wear what you would wear to work a shift there.

Front of House 78

Front of House Back of House Uniforms Casual 78

Modern Restaurant Management

FEBRUARY 5, 2020

As we differentiate messages, we see ways to reach customers with two distinct motivations for going out to eat: convenience (frequent) and experience (favorite). At a favorite dinner spot, the customer experience is enhanced when they greet upon arrival and suggest new or guest-specific items to try. Favorite vs. Frequent.

Customer Experience 186

Customer Experience Casual Customer Service Advertising 186

Modern Restaurant Management

APRIL 18, 2023

The message of perseverance, maintaining self-belief, understanding that you will fail and that you can rise from failure, and that no one should ever concede their power to someone you think is more powerful or knows more. Armed with all of that knowledge and credentialing, I found myself back to slinging burgers for a living.

Fast Casual 167

Fast Casual Casual Food Book 167

Modern Restaurant Management

FEBRUARY 10, 2021

When approaching particular influencers, remember that knowledge and credibility carry a lot more weight in the gluten-free community than the number of followers an influencer has. In 2021, restaurants can build on this idea and showcase their knowledge of safe food handling procedures through online cooking demos. Take to the Camera.

Marketing 151

Marketing Social Media Online Ordering Demo 151

7 Shifts

SEPTEMBER 10, 2021

Ensure all the elements of running and growing your restaurant — marketing , customer service, sourcing suppliers—align under one, coherent message. And while delivering “impeccable service” is not unique, they manage to differentiate themselves by explaining how they do it through efficiency, knowledge, and professionalism.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Goliath Consulting

MAY 19, 2020

Lastly, consider utilizing these media outlets to send out a compelling brand message. A compelling message and awareness of your audiences’ needs and trends will help establish yourself and to draw in new customers for your business. As Finley stated, “Now, is the time for social listening and proactive engagement.

Catering 151

Catering Social Media Loyalty Program Online Ordering 151

Lavu

FEBRUARY 14, 2024

Having this knowledge at your fingertips is critical. It should allow you to customize various drink combinations your guests demand. The best POS system for bars lets you customize and manage these messaging sequences from the floor to the kitchen. What are your profit margins? This has to be accurate and timely.

POS 164

POS Bar Point of Sale Front of House 164

Black Box Intelligence

APRIL 21, 2021

Before the pandemic, only about 14% of all sales in full-service restaurants were for off-premise consumption,” shared Victor Fernandez, vice president of insights and knowledge at Black Box Intelligence. “By Simplifying the whole process has proven effective and has resulted in improved guest satisfaction scores. Lou Grande.

Technology 80

Technology Operations Employee Relations Kitchen Safety 80

The Restaurant Times

OCTOBER 23, 2021

However, if not chosen correctly, they can have a negative impact on your customers, therefore it’s crucial to understand how your restaurant’s interior colour selections impact its messaging. . It’s common knowledge that red is the most effective hue for increasing hunger. Strong Stimulants.

Food Truck 105

Food Truck Customer Experience Influencer Design 105

Touch Bistro

MAY 26, 2021

While the pandemic may have kicked app usage into overdrive, there’s no question that a great restaurant app offers many benefits for both your guests and your business. Guests can even save a progressive web app to their device’s home screen and access it just like any other native app. Progressive Web Apps vs Native Mobile Apps.

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52