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Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. With more than 30 percent of consumers using them to manage dining costs, loyalty programs are a great opportunity for restaurant managers. How can restaurants build successful loyalty efforts?
Innovative lighting that shifts from day to night and elevated barstool comfort are just a few examples. Operators are rethinking bar design to maximize its versatility—creating spaces that work equally well for solo diners, couples and groups to accommodate different ages and other demographics.
However, new uncertainties—from economic pressures to labor shortages—underline the importance of robust risk management strategies as the linchpin for future success. Considering the inflationary and labor strains, proactive risk management and operational adjustments will be crucial to sustaining profitability in the year ahead.
Leadership and management are terms often used interchangeably, but they’re far from the same. While managers excel at planning, organizing, and maintaining day-to-day stability, leaders inspire, innovate, and challenge the status quo to drive change. However, long-term growth requires more than operational expertise.
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To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences. Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers.
Renewals, inspections, and compliance costs add even more overhead, making it difficult for new restaurants to manage these expenses. These licenses allow restaurants to serve beer, wine, and wine-based liquors, offering opportunities for innovation without the financial burden of full-service licenses.
This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce.
." Lynch has more than 20 years’ experience managing large CPG and retail brands in marketing and brand strategy. "Loyalty innovation is not always true innovation," Lynch added. "It’s Therefore, they enhance their program with “innovation” to them but not necessarily industry innovation.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. Don’t miss this exclusive session - register today to save your seat!
Trend-driven yet deeply value-conscious, they want personalized nutrition, ethical sourcing, and innovative packaging. Michael Parlapiano, Managing Director of The Culinary Edge, shares with Modern Restaurant Management (MRM) magazine how restaurants and food brands can adapt to these generations’ evolving preferences.
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.
. “As we celebrate this milestone, it’s inspiring to see the next generation bring fresh energy and innovative ideas to the table, ensuring we remain a leader in food marketing for years to come.” At the core of our innovation was a commitment to collaboration and creativity.
Yet even then, operators were innovating—often quietly and creatively. Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. Line cooks, servers, and managers are leveraging tools that reduce friction and empower better service. Real-time insights?
By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. From cloud-based tools to smart IoT sensors, technology is revolutionizing how restaurants relocate.
Modern Restaurant Management (MRM) magazine asked Zabaneh to elaborate on best practices restaurant operators should put in place now. With inflation and rising costs, what are some practical suggestions for restaurants to manage costs while offering value to guests?
To position your restaurant at the forefront of innovation, consider the following four key strategies and techniques: Seasonal and Trending Eats In a culinary landscape defined by constant change, incorporating seasonal ingredients and aligning with trending topics is a powerful strategy for attracting customers.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.
Vice President of Brand Strategy for Sunny Street Cafe, tells Modern Restaurant Management (MRM) magazine. By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety.
While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.
The QSR industry is heading into 2025 at a crossroads of innovation and expectation. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. Start with areas where AI can make a measurable impact, such as inventory management or targeted promotions.
Revenue Management Solutions’ (RMS) Q3 survey revealed that 36 percent of respondents said they plan to dine out less, and a higher percentage reported a decline in dining out across all restaurant segments. Premium menu items have a lower price sensitivity, and Gen Zers are wild about specialty beverages and innovative flavors.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. These innovations will allow restaurant operators to do more with less and help create smart, seamless experiences that meet rising guest expectations.
Retailers : Grocery stores have responded by imposing purchase limits on eggs to manage supply. Advanced Inventory Management : Utilizing data-driven forecasting tools allows businesses to anticipate fluctuations and adjust procurement strategies accordingly. Bakeries and breakfast-focused establishments are particularly vulnerable.
In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Consider cold chain management, quality control, inventory management, and/or any other aspect that can be optimized. Rely on data management and analytics.
There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By
Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Some of the most valuable lessons I’ve learned fall into four key areas.
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. One of the most impactful areas is inventory management.
Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows. Businesses can now utilise reservation platforms that seamlessly integrate booking, point-of-sale (POS), and customer management systems.
Alto-Shaam identified the emerging culinary shifts that are set to move into mainstream influence in menu management nationwide as hope appears on the horizon for the industry. Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes.
. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We Consumers want new experiences and variety.
"We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've
These compatibility issues are a roadblock to innovation. As consumer demands shift and new innovations pop up, restaurants must be prepared to pivot fast, armed with the right tech to make smarter, faster, and more strategic decisions. The path to successful digital transformation is clear: smart, integrated systems.
As the industry continues to digitally adapt, it’s critical for multi-unit franchisees to utilize innovative digital business solutions that can be customized to operators’ specific needs to stay relevant. Franchisee platforms like zignyl help achieve this by centralizing management across their locations in a single dashboard.
As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.
Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.
This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. Geofencing is an innovative way to send promotions or discounts to people when they’re nearby, driving foot traffic to your location.
Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our
The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.
For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If Seasoned store manager labor is even harder to find. Hack the labor shortage problem by creating job aids to simplify and scale limited store manager resources.
Recent product innovations enhance operational efficiency and guest engagement for restaurant operators. With a focus on helping restaurants navigate economic pressures and improve profitability, SpotOn has released tools for improved financial management and solutions for streamlined payment flows.
" That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items. ."
Industry Innovation As world energy sources decline, demand is skyrocketing for renewable fuels. A lot of companies in the industry have been innovating the ways to conduct business and streamline the used cooking oil collection process. Restaurants and businesses across the U.S.
Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.
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