Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

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Leadership Innovation Hospitality Management 96

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

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Guest Recovery Recruiting Front of House Customer Service 203

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

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2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. While these two things may seem completely unrelated, they established a foundation for our business today – Conscious Hospitality Group.

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Recruiting Compost Sustainability Consumer Goods 179

Foodable

MAY 11, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Mike Bell, the chief executive officer of Miso Robotics , to explore how robot technology is transforming the restaurant and hospitality landscape.

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Hospitality Recruiting Back of House Technology 57

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. trillion to $1.34

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7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. Adam Orman of L’Oca D’Oro Operators continue to embrace this model at a rapid clip.

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Modern Restaurant Management

DECEMBER 27, 2023

Stubbornly high interest rates also keep operators squeezed by the cost of money, both long-term debt and revolving credit lines. Beyond recruiting, many employers are responding to the tight labor market by sharpening their focus on the kind of employee experience they’re providing. No surprises.

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Modern Restaurant Management

MARCH 28, 2022

Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. To meet this evolution, restaurant operators are investing in new and reimagined spaces. It’s no secret that hospitality employees left the industry at high rates in the last two years.

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2022 FOH BOH Recruiting 212

Modern Restaurant Management

OCTOBER 12, 2021

In fact, Netspend surveyed more than 900 tipped workers across the restaurant, food delivery, hospitality, salon and spa industries to get a pulse on the financial impacts of COVID-19. Recent restaurant closures, even temporary ones, help to underscore the importance of recruiting and retaining a staff.

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Modern Restaurant Management

FEBRUARY 10, 2020

shipments of plant-based meat from major broadline foodservice distributors to restaurant chains and non-commercial foodservice operators and was commissioned from NPD, a leading foodservice analytics provider. Healthier Hospitals. broadline foodservice sales of plant-based meat have grown 37 percent in the past year.

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Hospitality Food Consumer Goods Point of Sale 183

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

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Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Meritage Hospitality Group employed a conversational AI assistant. Hiring is difficult enough.

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Hiring Recruiting Website Management Social Media 202

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

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Modern Restaurant Management

MARCH 14, 2022

Ballooning job openings in fields such as hospitality, transportation and manufacturing, has ultimately given workers the upper hand. Recruitment as a Challenge. The National Restaurant Association recently reported that 75 percent of restaurant operators say recruitment and retention are their biggest challenges.

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Loyalty Program Recruiting 2000 Transportation 189

Future Food

NOVEMBER 21, 2022

In contrast, the work-life provision of accommodation, food and hospitality is bound by a different framework and has often been reduced to the lowest cost or best value for money model for the masses of employees with minimal to no customisation. It can be a tough act to follow.

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Modern Restaurant Management

OCTOBER 28, 2020

The hospitality industry is the third largest employer in the United States (behind healthcare and government.) While the hospitality industry has undeniably been hit hard during the COVID-19 pandemic, it’s a resilient sector that is already starting to recover. Consider Candidates from Other Industries. The Rule of Two.

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Ken Burgin

FEBRUARY 6, 2022

Foodservice operators need to be more creative and flexible in their search for staff, and more thoughtful about how they look after those they have. a chef consultant who works with a wide variety of clubs, pubs and foodservice operators. a chef consultant who works with a wide variety of clubs, pubs and foodservice operators.

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Recruiting Hospitality Operations Take-out 113

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

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Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

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Management Management Food Safety Communication 197

Open for Business

APRIL 12, 2023

Finding and recruiting new team members may be an ongoing effort, but practice hasn’t made the process perfect. A lot of these people haven’t considered a restaurant career as a viable option because they don’t see hospitality as a career path with opportunities for advancement and a good income.

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Recruiting Hiring Training Hospitality 78

7 Shifts

JANUARY 31, 2024

Metrics and sheets you'll need to track include cost of goods sold, labor costs, new operating income, profit, and (see below) inventory costs. Operations This is the catch-all of all restaurant manager responsibilities. Operations" is usually just a short way to say "keeping the restaurant running". Oversee incoming deliveries.

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Management Management Kitchen Safety Front of House 397

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. FACs are also a great way for franchisees to meet and learn from the best operators in their cohort. 10:30 am: Improving recruitment and retention.

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Franchise Franchising Communication Front of House 370

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

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Hospitality Kitchen Safety Workshop Equipment 78

ExactHire - Restaurants

FEBRUARY 4, 2020

Let’s face it, hiring in the restaurant and hospitality industry is never really easy. According to the Bureau of Labor Statistics (BLS), the quit rate for employees in the restaurant and hospitality industry is 4.9%–more than twice the average for all other industries. Job Applicants for Restaurants and Hospitality.

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Hiring Hospitality Recruiting Email Marketing 52

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

Hospitality 78

Hospitality Kitchen Safety Workshop Equipment 78

7 Shifts

FEBRUARY 12, 2021

According to Investopedia , a restaurant will generally look to sell for about 25 to 40% of its annual operating income. Local commercial real estate brokers, online classifieds, and hospitality associations are also a great place to look. Your local hospitality association may also have resources for opening a restaurant their region.

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Modern Restaurant Management

OCTOBER 19, 2023

Even experienced operators know that navigating the compliance requirements laid out by each state’s franchise registration rules isn’t easy. This covers requirements such as robust recruitment parameters, franchisee training and continuing support, performance monitoring and a formal franchise dispute management process.

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Insurance Franchise Franchising Document 100

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up.

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2023 2024 Insurance Employee Relations 123

Goliath Consulting

JUNE 7, 2022

After the pandemic, many employers were desperate for more workers, especially those in the hospitality industry, such as food and beverage, restaurants, hotels, bars, and more. Virtual interviews and digital training platforms have made the recruitment and hiring process quicker and easier. Consistency.

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Hiring Recruiting Social Media Training 78

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Many owners and operators have taken their eyes off the ball by getting into the political discussions of why they cannot staff. Over the past six months, we have been posting on Indeed, Zip Recruiter, Facebook, etc. But where are they?

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Social Media Training Recruiting 2019 212

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Most restaurants are trying to hire right now.

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Recruiting Social Media Front of House Hiring 151

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. ELEVATE – A Menu for Change One of the most significant resources for DEI training in the restaurant industry is ELEVATE – A Menu for Change , a program developed by the Multicultural Foodservice & Hospitality Alliance (MFHA).

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Recruiting Training Workshop Back of House 78

Ken Burgin

DECEMBER 3, 2021

My guest in this podcast is James O’Connell of the Hospitality Company. He’s based in Christchurch New Zealand, and like me, is constantly watching out for how best practice in hospitality management is used all over the world. How do we overcome generations of secrecy in hospitality operations?

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Book Management Management Front of House 111

Ken Burgin

JANUARY 24, 2023

With ever-increasing staff shortages, it’s time to use your own website as part of the recruitment drive. Even a small business can make a big impact, especially as many of the large operators are doing very little in this area. This page is your non-stop recruitment tool. On the internet, every website starts as equal!

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Café Recruiting Communication Small Business 68

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. So just how do you meet this return of demand while operating with a smaller team? With restrictions easing, customers are excitedly returning to their favorite restaurants.

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Mobile Ordering Ordering Front of House Guest Recovery 186

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average.

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Café Hospitality Training Customer Service 188