7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

APRIL 28, 2025

Policy Violations : Reference the specific handbook policy that was violated. Here’s how to get everyone on the same page: Train your managers to document early and often. Train your managers —especially on documentation and communication. Prior Warnings or Write-ups : Attach them! Clarity wins. Confidence follows.

Document 340

Document Coaching Audits Training 340

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? Among many other stories, Danny dove into his hiring process from the very beginning at Union Square Cafe, how it evolved into the process they use now at all of his restaurants. We refer to these employees as “51 percenters.” We don't want to hire finished products.

Hiring 435

Hiring Hospitality Fine Dining Training 435

Modern Restaurant Management

FEBRUARY 8, 2024

Hiring a deep cleaning professional is necessary to ensure your restaurant is being optimally cleaned by a professional, but how do you know if you are hiring the right person? Here are a few things to think about that will help you hire the right specialized cleaner for your restaurant. Ask for references.

Specials 492

Specials Operations Hiring Front of House 492

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

The Rail

JUNE 11, 2025

From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. Don’t rush the hiring process.

Management 147

Management Management Equipment Hiring 147

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location.

Management 370

Management Management Document Hiring 370

Culinary Cues

OCTOBER 24, 2020

General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first. PLAN BETTER – TRAIN HARDER. Why should it be any different for restaurants and their menus? CAFÉ Talks Podcast.

Menu 482

Menu Seasonal Menu Front of House Café 482

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Owners and managers can justify adding or dropping menu items after referring to CoGS and P&L reports. Top menu groups, items, and modifiers.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. Hire for fit rather than skill.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Choose wisely.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Selection ($645.04): Restaurants invest resources into interviewing candidates, calling references, and conducting background checks.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Harbor Touch

MARCH 18, 2025

From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Hire the Right People and Train Them Well Finding top talent is like casting a winning team.

Management 148

Management Management Seasonal Menu Cash Management 148

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. But desperation hiring is, more often than not, a terrible way to staff your kitchen. Do you really want to work in an operation where desperation is the primary motivation for hiring? PLAN BETTER – TRAIN HARDER. Yes, let’s start there.

Uniforms 447

Uniforms Hiring Consumer Goods Communication 447

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 383

Recycling Waste Workshop Training 383

Culinary Cues

MARCH 3, 2024

In fact, you were probably on the receiving end of this group behavior, sometimes referred to as bullying. Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. .” – Webster’s Dictionary Of course, you remember. You were either part of this or feeling left out because you weren’t.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Culinary Cues

DECEMBER 11, 2023

Full-service restaurants would later refer to this as a Table d’hote selection. Sure, the food at the Blue Gentian was good, and the servers who had been there for years were efficient, and you couldn’t beat the price for the quantity and quality offered, but what Meta was referring to was hospitality.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Staff training needs to strike a delicate balance of being welcoming and informative. Scheduling.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

OCTOBER 17, 2023

PRIDE Industries, and organizations like it around the country, place, train, and supervise employees with disabilities on behalf of businesses. “The employees we hire from PRIDE Industries come to work on time and are happy to be here,” said Sartori. “They are very detail oriented. He is a phenomenal worker.”

Loyalty Program 294

Loyalty Program Hiring Customer Service Training 294

EATER

JULY 24, 2020

The Foundation is perhaps best known for the yearly James Beard Awards, often referred to as the “Oscars of the food world.” To create equity and transparency surrounding salaries, the employees ask that salary ranges be provided for all new hires, and that no current staff or incoming hires make less than $50,000 a year.

Leadership 363

Leadership Hiring Events Audits 363

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Knowing where to hire restaurant staff is half the battle.

Hiring 167

Hiring Recruiting Reference Website Management 167

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 520

Beverage Events Food Order Website Management 520

7 Shifts

AUGUST 21, 2024

When a restaurant has communication processes in place - that are communicated well - its employees can spend less time worrying about how to get the right message to the right person, and more time doing what they were hired to do. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

FEBRUARY 28, 2023

. #2: Improve the Onboarding Experience for New Employees Onboarding is the process by which new hires are integrated and brought up to speed. – and materials that workers can easily reference should they need to review specific protocols and procedures. With the right technology tools in place, their expectations can be met.

Management 493

Management Management Food Safety Communication 493

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. The Japanese refer to this as Kaizen. PLAN BETTER – TRAIN HARDER. Well-run organizations – in this case a kitchen, are built to win.

Fine Dining 450

Fine Dining Coaching Café Dine-in 450

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We love to throw around the word “hospitality” in reference to our guests in this industry. Don’t take this the wrong way: You’re hiring people for the wrong reasons. Are they breathing? Why is that important?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Core Hospitality

OCTOBER 9, 2018

That level of confidence may dictate their possible hiring position. Are you going to hire based on soft skills (Who they are, calm, confident, focused…) or their hard skills (Raw job history skills that are relevant to your business) or the best , and rarest, both hard and soft skills. Did the reference checks happen?

Hiring 133

Hiring Sports Download Article 133

Culinary Cues

FEBRUARY 9, 2022

THE LAW: It is not enough to hire competent people. By referring to the chef as the “source” need not require that all creativity originates from the chef – in fact, the greatest use of creative energy is to set the stage for others to be the innovators. [] A Consummate Organizer and Planner. PLAN BETTER – TRAIN HARDER.

Restaurant Law 450

Restaurant Law Coaching Café Sourcing 450

Culinary Cues

AUGUST 31, 2019

By “all in” I am referring to total commitment, building your life around the demands of the job, and most significantly to do so while being oblivious to the impact that this commitment has on other aspect of one’s life. PLAN BETTER – TRAIN HARDER. He wondered how he would prevail and how he would feel about the job in a year or two.

Reference 346

Reference Uniforms Take-out Social Media 346

7 Shifts

AUGUST 2, 2024

Step 2: Look for a trustworthy restaurant accountant Even if you already know the restaurant bookkeeping and accounting process well, we suggest hiring a professional accountant to help ensure your business complies with local tax, payroll, federal, and state laws. As a rule, this should make up about 1/3 of your total expenses.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Goliath Consulting

APRIL 28, 2020

While in-house delivery models are great in that you get more control and own the transaction from beginning to end, an in-house delivery route would require you to pay upfront costs to hire drivers to deliver your food (7). Provided drivers/ No training required. Cons: You’ll need to hire, train and pay your driver.

Delivery 269

Delivery Food Back of House Franchise 269

Modern Restaurant Management

NOVEMBER 16, 2023

In the current hiring climate, restaurants can’t afford to lose good employees because they feel unappreciated. I’ve written previously about ways to show employees some love: investing in training, providing opportunities advancement, more reliable scheduling, listening to their ideas.

Insurance 309

Insurance Employee Relations Reference Small Business 309

Culinary Cues

JUNE 13, 2023

This job is killing me” could refer to the physical, mental, or emotional toll that a job inflicts on a person. This is more work than I bargained for” somehow implies that a person was deceived during the hiring process and the fact that they must invest of themselves doesn’t quite sit right with them. “I

Article 406

Article Social Media Blog Café 406