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Make or Break: Managing the Media’s Role in Food Recalls

Modern Restaurant Management

In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. With food recalls at a five year high , there’s (understandably!) All food businesses need a strategic communications plan that covers what to do before, during, and after a recall.

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Restaurant Market Research: Ultimate Guide to Market Analysis

7 Shifts

Let’s take the guesswork out of starting your food business and set your establishment up for success. Do you want to find out which food items your customers love the most? Will you track customer satisfaction scores, sales of specific food items, or the number of repeat customers? Start by deciding what you need to know.

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What Restaurants Need to Know About Recalls

Modern Restaurant Management

The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.

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Best Practice Tips for Restaurants to Improve Recall Communications

Modern Restaurant Management

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Decide in advance who the spokesperson will be, which media contacts will get your press release, etc.

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Keeping Employees and Customers Safe Requires a Different Training Approach

Modern Restaurant Management

So, with so many restaurants offering great food and service, what was the differentiator? So, the public is listening and watching very closely for clues that you are doing all the things to keep employees, the food, and customers safe. If not, the videos can be deployed on YouTube, Vimeo or any video service or any website.

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Is Your Ghost Kitchen Haunted by Food Safety Breaches?

Modern Restaurant Management

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.

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How Your Restaurant Can Take Advantage of the Virtual Event Trend

Modern Restaurant Management

Your restaurant already has a crew of experts: chefs, bartenders, event managers, and more. These could include cocktails, food and beverage tastings, appetizers, main courses, desserts, event decor, and just about anything else you can think of. Virtual Meetings + Food or Swag.

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