This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. With food recalls at a five year high , there’s (understandably!) All food businesses need a strategic communications plan that covers what to do before, during, and after a recall.
Let’s take the guesswork out of starting your food business and set your establishment up for success. Do you want to find out which food items your customers love the most? Will you track customer satisfaction scores, sales of specific food items, or the number of repeat customers? Start by deciding what you need to know.
The FDA has already issued more than 50 food recalls in 2024, causing many consumers to worry about food safety – and raising an important question for the restaurant industry: Would we know exactly what to do in a recall situation? As food recalls continue, it’s wise for restaurants to review their recall protocols.
If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Decide in advance who the spokesperson will be, which media contacts will get your press release, etc.
So, with so many restaurants offering great food and service, what was the differentiator? So, the public is listening and watching very closely for clues that you are doing all the things to keep employees, the food, and customers safe. If not, the videos can be deployed on YouTube, Vimeo or any video service or any website.
The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.
Your restaurant already has a crew of experts: chefs, bartenders, event managers, and more. These could include cocktails, food and beverage tastings, appetizers, main courses, desserts, event decor, and just about anything else you can think of. Virtual Meetings + Food or Swag.
From the rise of Instagram food bloggers and selfie walls to paying outrageous prices for the #SaltBae experience , consumers are now expecting restaurants to deliver an experience beyond flavor. That’s why socialmedia can be a game-changer for the hospitality industry. What Has Instagram Got to Do With It?
This, of course, is in addition to the other important safety protocols that restaurants must follow (cooking foods to proper temperatures, avoiding cross contamination, accommodating food allergies, etc.). Food safety sanitation procedures are more important than ever to combat the novel coronavirus. Manage Visibility.
With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.
Utilizing co-sourcing, restaurants, restaurant software providers, food distributors, or suppliers of any size can take advantage of the global talent pool at a scale that makes sense for them. Inventory management and supply ordering is another area where the restaurant industry can benefit from co-sourcing. Accounting.
In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.
All that said, grappling with supply chain and labor shortages and with an imperative to keep everyone safe continues to put restaurant operators in a tough position. So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. Go Digital.
By Indiana Lee, Contributor Guests want to know where their food comes from, how it was raised, and whether it aligns with their values. This shift is driven by growing environmental awareness, socialmedia scrutiny, and increased access to digital information. Transparency meets these demands directly.
I spoke with Ross Hindle, the Group COO of PDG Media , to find out which strategies work best. Arabica prices reached all-time highs in February 2025 , prompting coffee businesses across the supply chain to reassess their sourcing strategies to secure more cost-effective coffees while maintaining quality standards.
Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online. What’s more, consumers tend to spend extra on their food when ordering by themselves, either through kiosks or branded apps. Smart operators are finding ways to connect supply chain technology with front-of-house demand.
Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table.
They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers. Reservation and table management apps.
To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association-managed site also provides a direct connection to the industry’s grassroots engagement platform.
In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. Sweetgreen launched Green January, an opportunity for customers to jumpstart a healthy routine in the new year through real, fresh food. 5 or while supplies last. 5 or while supplies last. Green January.
Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. US Foods Ghost Kitchens. US Foods Holding Corp.
We’ll show you how to deliver food and offer takeout while maximizing profits. Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? How do you market food delivery and takeout?
The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.
The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot. This doesn't have to eat up your time, either.
Just this last weekend, in the state of New Jersey, parks were opened and beaches were open, and there were a lot of people that just said ‘social distancing? Social distancing and protective equipment ?? Employees must report any symptoms and recent travel to their managers before a shift. Employee health assessments ???
You can capitalize on the boost in alcohol sales since quarantine began to supplement your revenue from food takeout & delivery Introduce new food & drink “combos” to increase revenue through your dine-out channels (e.g Make sure you research the laws in your state to see if alcohol delivery is an option for your business.
Dining habits change, food costs fluctuate, and customer preferences can shift depending on what’s trending. That’s when it’s time to take a closer look at your food costs and how they’re impacting your bottom line. And it’s not just about the food itself. Even your most reliable menu items can lose their shine over time.
Do they serve just coffee or small foods as well? See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Rent, equipment costs, supplies, marketing, and paying staff are among the costs you'll incur when just starting. Will you use socialmedia marketing? Know of any local coffee shops?
While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're
The outbreak of COVID-19 in early 2020, and subsequent social distancing and self-isolation protocols have wreaked havoc on restaurant workers everywhere. Block access to fear-mongering news sites, blacklist certain term s on your socialmedia (like #COVID-19 or #Coronavirus), and try to reduce your news consumption overall.
Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .
Lille Allen Brands like Fly By Jing and Bachan’s are reaching a whole new audience from the shelves of the ultimate big-box store The last decade or so has been a golden era for cool food products sold directly to consumers online. It was just way too much for one person to deal with.”
Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.
The biggest thing that all Canadians miss about table-service dining is socializing and connecting with friends and family (72 percent). 15 percent have ordered alcoholic beverages with food for delivery or takeout, on par with the 18 percent of Canadians that say they’re likely to do this. Delivering Excellence.
Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. “Thirty-five years later, I realize we were at the forefront of a food revolution—one that is coming even more into focus now.”
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. 65 percent report that they trust a business less when they experience a problem using a website or mobile app.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Earlier this summer, TOP Data examined the re-rise of carhops and the staying power of fast food during a nationwide pandemic.
" Restaurants around the world can continue to participate in the Dining Bond Initiative at no cost by answering a few questions on the organization's website, which has been translated into several languages. ” US Foods Donates More Than $10 Million. U S Foods Holding Corp.
Bennett, adds: “We at CORE continue to stand by the food & beverage service employee with children every day when they face a health crisis or natural disaster. Please join us in letting the food and beverage service industry know how much we appreciate all they have given to us by supporting them.” based 7shifts users.
They could also be trying to get out of a bad situation—be it management, building, or market related. Find out the true costs Understanding the businesses food and labor costs, monthly overhead, and a clear picture of the business cash flow. What percentage of the total costs are food? Do any contracts exist with vendors?
Additionally, restaurants should make sure they have enough food and drink to meet the demand on this busy day. So stock up on all-purpose cleaners and check your soap dispensers and other supplies to get back to your regular schedule. It's hard enough to manage a higher workload without delivery. Offer discounts and specials.
Running a restaurant is a balancing act of managing expenses and maximizing revenue. Overhead Costs: Rent, utilities, and other fixed costs must be managed efficiently. Socialmedia is another powerful, cost-effective channel to directly engage with diners, promote new menu items, and drive diners to order online.
BITAC Food and Beverage. Website: BITAC Food and Beverage. Website: MURTEC. Spanning three days in one of the world's most renowned food destinations, this conference has something for everyone, with courses for independent owners and multi-unit operators. Food Marketing Conference. When: January.
As 2022 kicks off, operators that wish to stay competitive must upgrade their website and socialmedia presence to keep up with the changing restaurant world. Many digital marketing agencies provide website design and maintenance, engaging socialmedia content, and online interaction with patrons.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content