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Smart QSR and fastcasual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. So, what can marketers of fastcasuals do to bring people back to their brick-and-mortar locations? But the platform is where the real winners shook out.
Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process. They thought it reduced miscommunication and redesigning in the planning stage.
The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. 2025 presents a unique opportunity for the restaurant industry to fully embrace payment technologies that have previously remained on the periphery.
This is an easily recognizable pattern for machines, and one that great technology could automate by providing you a summary notification of the emails you’ve received since yesterday. For years, restaurant technology has been about speed and efficiency—faster orders, better scheduling, streamlined payments.
Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Loyalty Technology to Drive Daypart Engagement.
Most restaurant operators consider technology a necessity for running their restaurants today. They rely on technology to help with day-to-day tasks like managing revenue and inventory, and to fill in labor shortage gaps. About 40% found that technology has improved customer satisfaction.
” “SALIDO has gone to great lengths to incorporate our team’s feedback and ensure they can support EATALY’s complex hospitality technology needs,” said EATALY co-founder and CFO Adam Saper. We will continue investing heavily in expanding SALIDO’s core technology and evolving our Restaurant OS offerings.
Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions.
"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons
based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. Technology that once felt futuristic is quickly becoming standard. Phygital technologies, particularly self-service kiosks and unified digital ordering channels, are pivotal to this strategy.
After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. What kind of impact do you feel technology and AI will have on restaurants moving forward?
If you’re involved in any aspect of the FastCasual category, you don’t need me to tell you that labor and distribution issues are real. In many ways, the future of the restaurant industry lay in combining technology with fewer workers who are more highly paid, more highly-skilled, and more productive.
News prices commodities Breakfast Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Sign up here. Get today’s need-to-know restaurant industry intelligence.
To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. This adaptability allowed the industry to come back even stronger, but to this day, the struggle to attract and retain a stable workforce remains.
at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. Sign up here.
This migration could be a goldmine for casual/fast food brands if only they had the people to support them. It’s not unusual for a fast-casual restaurant with over 1,000 locations to manually save the recipes on these drives and then send them to the field teams, and hope they’re properly uploaded.
So much data is generated at every point within a restaurant, whether fastcasual or fine dining. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. Data, Data, Data.
Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.
The chain’s new efforts to speed up R&D to drive faster technology and menu changes may reverse this trend. Managing risk around AI technology and identifying use cases tied for the top concern for organizations (48 percent), closely followed by lack of talent or technical skills (45 percent). Regionally, differences arose.
Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.
Whether fine-dining or fastcasual, great service now revolves around the customer experience you bring to every interaction. Implement New Technology. Whether it's online ordering, reservations, or touchless pay systems, many technology systems are both easy to implement and affordable.
And for more casual outdoor setups – think outdoor bars, beer gardens, or counter-service patios – QR code ordering is a no-brainer. What are guests’ expectations for outdoor dining, particularly as it relates to technology? In what ways can technology be used to elevate the outdoor experience?
Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons.
Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. A New York polished casual hot spot’s drink “Always Greener” paired gin, Suze, and sorrel (an herbaceous plant) for a bright botanical kick.
Fast-casual Panera Bread has been going through significant change over the past two years, with multiple board and leadership changes. News leadership Fast_Casual Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.
Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. percent from 2025 to 2033 and reach US$ 345.6
A rendering of Perkins Griddle & Go fast-casual concept. Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers. And there will be more technology, including self-service ordering kiosks. A new day for family dining?
“We are seeing sign-on bonuses at fast food and fastcasual locations, something never seen before in the industry. Fastcasual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. This is what has been working for me.”
The modern restaurant industry has always moved fast, but the pace continues to accelerate. At the same time, QSRs and fastcasual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen.
TouchBistro’s research overwhelmingly shows that restaurants are increasingly leveraging data-driven technology to address operational challenges. QSR and fast-casual franchises continue to drive the expansion of the franchising sector. Despite ongoing economic challenges, QSRs remain on a steady path of growth.
News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.
Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. But Tampa-based Greenlane is among a growing number of fast-casual concepts making freshly prepared salads a drive-thru option.
percent) than they do in casual restaurants (16.5 Tipping on fastcasual is going strong : In spite of the “tipflation” backlash, diners haven’t stopped tipping in fastcasual restaurants, though the median tip size is still hovering under 9 percent—well below the 17.32 percent to 8.07
The chain was able to get ahead on things like branding, packaging, relationships with distributors and, perhaps most importantly, technology. The families became fast friends. With Wetherill came infrastructure that Jeff and Danielle previously couldn’t afford: a team, the small family office, a designer and attorney. She reached out.
Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. With that in mind, here’s a look at some of the moves restaurants are making to delight consumers and modernize operations, powered by technology.
24, 2025 Facebook Twitter LinkedIn Puttshack is one of the concepts in the Emerging portfolio, which focuses on technology-fueled experiential restaurants. Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.”
The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. News acquisitions franchising Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.
Ordering could be as simple as having a widget on your website that collects orders, to something more complex such as developing an app for your restaurant, or integrating a third-party app vendor or SMS technology into your process. This is a small step, but one that many fast food and fastcasual restaurants are already embracing.
Let’s look at the reasons that full service/fastcasual restaurants may have music issues. There are technological solutions to this; for example, audio systems can be programmed to turn on at a certain time, and even change the tempo, genre and mood of music as the day goes on. Either way, it’s a win.
In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fastcasual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company.
The duo talked about what’s next for the restaurant industry post-pandemic, technology in restaurants, and Ordermark/Nextbite. General managers, owners, chefs, and front-of-house must now rely more heavily on digital tools in the restaurant. “I’m really impressed with the way restaurants have adapted.
But the fastcasual's CEO Jonathan Neman sees room for 1,000 Sweetgreens domestically, tapping technology that he says will help beat competitors on price. Labor costs are expected to continue to rise across the industry.
But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. By Heather Lalley on Jun.
Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. The Technologies Behind Modern Restaurant Work.
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