Modern Restaurant Management

MARCH 5, 2025

Signs that it’s time to scale include: Struggling to keep up with orders, leading to delayed fulfillment or product shortages. Increased interest from wholesale buyers or retailers requesting larger orders. Space or equipment constraints that prevent further growth in the current setup.

Food

Modern Restaurant Management

DECEMBER 30, 2024

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences.

Customer Experience

Restaurant Business

OCTOBER 23, 2024

These systems can understand various accents and dialects, process orders accurately, and even upsell menu items based on customer preferences. Inside restaurants, AI is powering self-ordering kiosks and chatbots, streamlining the ordering process and reducing human error.

Customer Experience

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. This not only frees up labor but also reduces order errors.

2025

EATER

OCTOBER 15, 2024

Heating and cooling, refrigeration, and cooking equipment are the biggest energy users, followed by lighting. As cook Luz Sanguna finishes preparing an order of huevos rancheros, she says the induction cooktop is “much better,” because it cooks more quickly and “doesn’t burn.” “I That seems to be the case with Rifrullo’s kitchen staff.

Compost

Modern Restaurant Management

JANUARY 23, 2025

Energy-saving practices, such as shutting down non-essential equipment during off-hours or scheduling regular maintenance, can significantly cut energy costs. Here are a few delegation ideas: Assign a team member to manage inventory, like tracking stock levels, placing orders, and ensuring proper storage.

Operations

Modern Restaurant Management

DECEMBER 26, 2024

They can even send SMS messages to on-the-ground restaurant staff, pretending to be a delivery service driver getting in touch about an issue with an order; in this scenario, unsuspecting restaurant staff are tricked into clicking on a malicious link, unwittingly installing malware or granting unauthorized access to the restaurant’s network.

2025

Modern Restaurant Management

APRIL 18, 2025

For years, restaurant technology has been about speed and efficiency—faster orders, better scheduling, streamlined payments. At major chains like McDonald's, AI-powered drive-through systems are reducing order errors, predicting maintenance needs, and cutting waste. Contactless ordering and AI powered recommendations.

Airlines

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program

Culinary Cues

MAY 12, 2025

Meticulously clean kitchens; pristine, starched chef whites; the very best equipment and ingredients from around the world. If you want to exude excellence in your taqueria then you will grind the dried corn to make your own masa and shape it with care, rolling or pressing it into perfect corn tortillas, and griddle them to order.

Fine Dining

Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery

Modern Restaurant Management

JULY 21, 2025

That includes things like voice AI in drive thrus to automate the order-taking process. Having AI potentially help find the sweet spot of how many appetizers will be ordered on a particular day and outlining a restaurant’s ordering recommendation accordingly could be game-changing. and you’re a regular.

Customer Experience

7 Shifts

NOVEMBER 15, 2024

How do you handle unexpected challenges, such as equipment failure or supply shortages? For example, they may focus first on customer-facing tasks like seeing to it that food orders are prepared and served on time, as this directly impacts customer satisfaction. How do you handle disputes between customers and employees?

Leadership

Modern Restaurant Management

MAY 19, 2025

We saw widespread adoption of mobile payments, digital ordering, and contactless dining almost overnight. Today’s hospitality platforms are no longer just about taking orders or processing payments. These systems have replaced paper tickets and verbal callouts with visual, real-time order displays.

Hospitality

Modern Restaurant Management

NOVEMBER 14, 2024

or place an order (for take out). A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g.,

Reservations

ChowNow

MAY 23, 2025

It factors in all your operating expenses, like labor, rent, insurance, equipment repairs, marketing, and more. Good profit margins are what allow you to reinvest in your team, upgrade equipment, expand your menu, or just take a breath between shifts. Keep them too low, and youre losing your net profit margin every time someone orders.

Point of Sale

Modern Restaurant Management

NOVEMBER 7, 2024

Here’s how: No double purchases : With proper live food delivery tracking, restaurants can see their entire supply chain at all times and avoid accidental double orders. Tracking and analyzing what’s happening at all times with food and deliveries can completely change how a restaurant operates.

Food Supply

Modern Restaurant Management

APRIL 18, 2025

Security on the Menu A key challenge for fast food outlets is that there are multiple interfaces with customers, from the counter and screens in-store to drive-through terminals, in-app ordering, and third-party ordering and delivery services. Recognizing the Risks The big chains appear to understand the risks.

Food

Modern Restaurant Management

DECEMBER 26, 2024

Self-ordering kiosks, for instance, have gained traction in quick-service establishments, driving sales and streamlining labor demands. Enhance managerial training : Equip managers with tools to foster a positive workplace culture. Align cyber insurance coverage with industry-specific risks to protect your business.

2025

ChowNow

MARCH 28, 2025

It allows AI to understand and respond to human language, which is how virtual assistants can answer customer questions or take online orders. These botsoften built into your website or online ordering platformcan handle tasks like: Taking reservations Answering FAQs (Are you open on Mondays?)

Front of House

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Our program includes resources for creating a job post, evaluating candidates, and equipping new hires with the skills they need for their roles.

Training

Perfect Daily Grind

JUNE 23, 2025

The first is practical: when production can no longer keep up with orders and roast days are always full, it becomes clear that the current setup isn’t sufficient anymore.” Finding the right equipment When setting up a roasting business, it’s usually recommended to invest in a machine that can accommodate some level of growth from the outset.

Equipment

Modern Restaurant Management

JANUARY 16, 2025

From ordering on DoorDash to getting a massive delivery of fresh produce, we can all do our part to help. Fuel and e-commerce order management systems help streamline delivery routes. Investing in such vehicles for your business or choosing to use EVs when ordering food ensures you are doing your part to lower fuel waste.

Sustainability

Modern Restaurant Management

MAY 23, 2025

How Cybercriminals Exploit Third-Party Vendors to Attack Restaurants As online ordering continues to triumph and restaurants become more digital, opportunities for cybercriminals increase. ” As online ordering continues to rise, opportunities for cybercriminals are increasing, too. Also rising?

Online Ordering

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Are labor costs too high? Do you lose money due to food waste? The best tech investments solve real problems.

2025

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. In quick-serve restaurants, staff can focus on preparing food rather than taking orders. This is important because signal loss interrupts digital services such as QR-based ordering and kiosks.

Marketing

Modern Restaurant Management

NOVEMBER 11, 2024

Tap a few buttons, and your order is sent to the kitchen, where robots are preparing dishes with precision, ensuring perfect consistency every time. Think about the touch-screen ordering systems at fast-food chains, or the self-serve kiosks at McDonald's. You take your seat at a table embedded with a touchscreen menu. Need a drink?

Front of House

Modern Restaurant Management

MAY 9, 2025

Discover how handheld POS devices and QR code ordering are transforming outdoor spaces into efficient revenue engines. Orders get sent directly to the kitchen in real time, payments happen at the table, and servers can cover more ground without missing a beat. Let guests order that second round when they’re ready.

Outdoor

7 Shifts

OCTOBER 28, 2024

Review your inventory and spot areas where there’s over-ordering and spoilage, especially for perishable items like food and garnishes. For example, energy-efficient lighting and equipment can lower your monthly bills, so you can consider upgrading to more energy-efficient options.

Point of Sale

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. These tools make it easier to ensure that equipment will fit properly.

Innovation

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House

Modern Restaurant Management

FEBRUARY 12, 2025

Now, they're on their phones before they arrive, checking your reviews, looking at food photos, and getting recommendations based on their past orders. Remember when guests used to walk in, grab a menu, and browse through every page? Your future staff is doing the same thing with their job search.

Hiring

Modern Restaurant Management

APRIL 7, 2025

One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue. Customers crave simplified steps at the beginning and end of their food service experiences, and it’s not hard to understand why.

Loyalty Program

Modern Restaurant Management

JULY 9, 2025

Whether you need to purchase catering equipment, renovate space for private events, or expand your kitchen capacity, good business credit translates to more options and potentially better terms. The top planned investments include online ordering software (35 percent), marketing software (32 percent), and accounting software (32 percent).

Cash Management

Modern Restaurant Management

MARCH 24, 2025

"If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

Loyalty Program

Modern Restaurant Management

MARCH 21, 2025

Every order placed at a kiosk generates valuable data, allowing restaurants to better understand customer preferences, forecast demand, and optimize menu offerings. Digital ordering systems free up staff to engage with guests rather than being tied to a register. The benefits expand beyond labor and into customer data and efficiency.

Technology