7 Shifts

DECEMBER 18, 2023

Table of Contents Restaurant management tools to increase efficiency and save time The impact on employees The benefits of using tools 14 restaurant management tools to increase efficiency and save time 1. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

NOVEMBER 3, 2021

Employee Data. Sensitive Employee Information. The other leading physical action is card skimming. This is where crooks insert a device into card readers and ATMs to harvest payment card information. The first is abuse of privilege, in which employees misuse information they've been given legitimate access to.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Do you plan on sending employee tips at the end of every day, other day, or twice a week?

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

JULY 13, 2023

While this is convenient for customers, what are the implications for restaurants—and is this good for employees? Software like Tip Payouts enables managers to send tips digitally to their employees in seconds, eliminating the need for cash handling. According to Forbes , yes. Digital tip payouts will always cost more upfront.

Cash Management 195

Cash Management Back of House Training Insurance 195

Modern Restaurant Management

FEBRUARY 20, 2024

In turn, more engaged employees can help deliver a better customer experience , too. Restaurants that embrace innovative payments technologies on both sides of the register are poised to build loyalty with both customers and their employees in the years to come. Plus, it makes it easier to onboard and train new employees.

Technology 120

Technology Cash Management Customer Experience POS 120

7 Shifts

AUGUST 27, 2021

“I sent an email to all our guests that said, “please be aware that it may become a requirement to show your vaccine card when you arrive.”. “I I can't start checking lot numbers on vaccine cards. Give your employees proper training. Free Food Safety and Career Development Training | ServSafe. Additional Resources.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

FEBRUARY 15, 2022

You can go onto your camera app and press record, and record something that's less than 60 seconds of who you are, what you do, what you're doing for COVID-19 safety, why you're reopening, why you care about the community, why it's important that somebody comes and buys gift cards, whatever you're doing. You're so lucky to work for us.'

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Culinary Cues

MAY 13, 2023

But, if this is not in the cards for you, then there are other ways to get to that end. A well-designed program will instill an understanding of discipline, the foundations of cooking, passion, structure, the how and why of cooking, and the professionalism that will help to define the type of chef you may become.

Hotels 426

Hotels Point of Sale Cash Management Training 426

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. It is a juxtaposition that is nearly impossible to manage.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

7 Shifts

FEBRUARY 15, 2024

Depending on the solution you choose, this software could include features that help with employee management, inventory tracking, POS capabilities, payroll, and more. From inventory management to employee scheduling, the right software solution can help you get the work done much faster with less rework or back and forth.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Depending on the solution you choose, this software could include features that help with employee management, inventory tracking, POS capabilities, payroll, and more. From inventory management to employee scheduling, the right software solution can help you get the work done much faster with less rework or back and forth.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. " A poorly chosen gift can have unintended consequences, like leaving employees disappointed. Employees are individuals with diverse tastes, needs, and aspirations.

Loyalty Program 174

Loyalty Program Workshop Events Certification 174

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. To increase order accuracy, your restaurant should: Prioritize training. Restaurants have been understaffed for the past few years, with one million fewer employees than the restaurant industry had pre-pandemic. Incentivize employees to improve.

Ordering 223

Ordering Employee Relations Online Ordering Customer Service 223

7 Shifts

APRIL 23, 2021

The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. Keep that in mind as you position yourself to potential employees. If you're having trouble, chat with some of your longest-tenured employees and get their insights. If you haven't already.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

FEBRUARY 17, 2023

For the cook or chef – what if every plate leaving the kitchen carried a business card with your name and contact information? Remember those clothing companies that use to have the name of the employee who checked the garment for quality before it was sent to market? What if you were required to sign your work: “I did this!”

Uniforms 365

Uniforms Article Café Training 365

Culinary Cues

APRIL 10, 2023

To those operators who do things right, who care for their employees, who seek their input and value it, and who work hard to pay a fair wage, show empathy, and understand that the happy employee is the key to success – these perceptions and beliefs are a real dis-service.

Employee Relations 472

Employee Relations Restaurant Law Waste Article 472

Modern Restaurant Management

NOVEMBER 3, 2021

During the initial months of the COVID-19 pandemic, many restaurant brands saw business dip, and had to lay off or reduce hours for their employees. Long-time food and hospitality employees left the industry, choosing to look for positions that had more consistent hours or less potential for COVID exposure.

Inventory 168

Inventory Training Food Safety Take-out 168

7 Shifts

OCTOBER 30, 2023

Department of Labor (USDOL) discovered they weren’t paying proper overtime rates— and charging employees for uniforms. For example, Texas follows at-will employment, meaning employers in Texas can fire an employee at any time, with or without cause. In Texas, employees get 1.5 hour minimum wage (like managers or chefs).

Restaurant Law 221

Restaurant Law Tip Distribution Food Safety Certification 221

7 Shifts

MAY 10, 2021

If you're hiring, look at how you're presenting yourself to potential employees. Lack of clarity for onboarding and training. The last red flag to avoid is a lack of clarity in onboarding and training. Go ahead and bring your passport, your ID, your social security card, all the things that you need. says Cummings.

Hiring 370

Hiring Tip Distribution Back of House Insurance 370

Culinary Cues

DECEMBER 19, 2022

Most of these guests view this as an essential service and those operations that still choose to close and allow their employees to enjoy family are viewed as somehow negligent. PLAN BETTER – TRAIN HARDER. Why aren’t they open? Are they crazy to ignore this valuable business?”. But it won’t be the same. Harvest America Ventures, LLC.

Hospitality 375

Hospitality Café 2022 Specials 375

7 Shifts

SEPTEMBER 26, 2022

It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Health, Allergen, and Food Safety Training and Certifications. Many restaurant employees are either required or choose to get certified in one or more of these areas. Recipe card creation.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

Customer Service 186

Customer Service Loyalty Program Customer Experience Employee Relations 186

7 Shifts

DECEMBER 17, 2020

Here are two ways to set up customer loyalty: Go lo-fi with simple punch cards One tried-and-true way to get customers back is a simple punch-card. Don’t be afraid to get creative, either; King David’s Tacos in New York City has punch cards for breakfast tacos—buy 10 get 1 free. Punch cards are cost-effective, too.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Clover - Restaurants

APRIL 25, 2024

Since restaurant staff typically can’t afford the time and effort to dig through a recipe box during the evening rush, the design and storage of your recipe cards is critical to running an efficient kitchen. Read on to learn about how to create recipe card templates that maximize both employee efficiency and customer satisfaction.

Design 52

Design Loyalty Program Social Media Allergens 52

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. Employees should also be briefed on all storage matters. Recommended Reading: The Ultimate Guide to Restaurant Costs.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

SEPTEMBER 15, 2022

Seek out individuals who like to serve others, who relish doing great work, who you can depend on to be exacting every time, and who exude a positive approach. [] TEACH AND TRAIN EVERY DAY. Customers, employees, competitors, vendors, and any stakeholder connected to your experience deserves respect. PLAN BETTER – TRAIN HARDER.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

NOVEMBER 17, 2020

Did you know that highly-engaged restaurant employees generate almost 1.5x Thankfully, restaurant employee evaluation forms help make these performance indicators easier to compare. We’re going to teach you everything you need to know about these handy forms, including: What a restaurant employee evaluation form is.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

DECEMBER 21, 2023

With responsible on-demand pay, employers can give all employees more control over their financial wellness and simultaneously reduce the pressure on payroll professionals caused by increased turnover and new hires. Employees today also have greater access to choices for banking and EWA. That may not be true.

2023 120

2023 2024 Insurance Employee Relations 120

7 Shifts

JANUARY 10, 2024

If you’re not aware, tipped employees in many states earn a subminimum wage — a base wage lower than the minimum wage. They switched their core full-time team to a salary, based on what the highest-paid employees made annually. Guests can leave cash tips, but the tip line isn’t on the credit card receipt.

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

MARCH 20, 2020

Thanks to the advent of chipped credit cards, virtually all restaurants have at least some cybersecurity safeguards. Their expertise is running a restaurant, yet now they are responsible for information ranging from customer names to physical addresses to debit card numbers.

Email Marketing 214

Email Marketing Online Ordering Franchise Franchising 214

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209