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Restaurant Workforce Research: Reflecting on 2024 and Optimizing for 2025

Modern Restaurant Management

After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more.

2025 474
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CHEFS – WHAT DOES YOUR MENU REPRESENT?

Culinary Cues

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. YES – the menu is that important! The menu comes first and should reflect the philosophy of the owners and chef and how the operators expect to be perceived by the public.

Menu 484
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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent

Modern Restaurant Management

I offered several suggestions from our allergy-friendly menu and explained the ingredients to them. ” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. What to ask : “Tell me about a time you encountered a difficult customer.

Hiring 419
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Exempt Status in the Restaurant Industry: Reassessing Your Workforce in Light of the DOL’s New Rule

Modern Restaurant Management

In April 2024, the United States Department of Labor (DOL) published a new rule that significantly increases the salary threshold for exempt employees: how do these changes impact the restaurant industry? However, employees can be exempt from these requirements if certain tests are satisfied.

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Bridging the Gap: Integrating Legal and Insurance Considerations into Restaurant Cybersecurity Response

Modern Restaurant Management

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many insurers require you to work with their pre-approved forensic investigators, legal counsel and public relations firms.

Insurance 282
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What Restaurateurs Need to Know about Third-Party Cybersecurity Risks

Modern Restaurant Management

First, bad actors gain unauthorized access to your POS vendor’s development environment, perhaps by exploiting known security vulnerabilities or using phishing tactics to steal employees’ login credentials. For one, restaurants rely heavily on third-party services, from POS terminals to digital menu boards.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

percent menu-price inflation rate. With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Red Robin climbs 3 percent to 78 thanks in large part to its focus on menu and food. At the same time, U.S. chain sales grew just 3.1