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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Also, keeping employees in a high-turnover business continues to be difficult, with QSRs requiring competitive wages and benefits to secure employees.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

“Unlike ticket scalpers in entertainment, these third-party reservation sellers contribute nothing to the dining experience,” said Steve Woodruff, general manager of Commander's Palace in New Orleans. Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March.

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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

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Case Study: Tex-Mex and Easy-to-Use AV

Modern Restaurant Management

The sports bar is equipped with several TVs for sports viewing, garage style doors, an outdoor patio with fire pits, and locally brewed craft beer and cocktails. music, sports, and other audio/video (AV) entertainment) on the fly. music, sports, and other audio/video (AV) entertainment) on the fly. The Challenge. The Results.

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Improve employee performance. Guests will demand a personalized journey when food is delivered to their door. Reduce theft.

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A Yum! Habit, Chasing DoorDash and BellaBot

Modern Restaurant Management

C3 // Creative Consumer Concepts (C3), a marketing agency that helps restaurant brands connect to families with children, introduced a new product line, C3 Signature, offering a variety of kids and family entertainment products that allows local restaurants to offer big-brand ideas that still help reinforce local restaurant identity.