Open for Business

JUNE 9, 2023

Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Be prepared for the inevitable by preparing your team to handle complaints. With proper training and solid planning, you can turn an annoyed guest into one who will sing your praises.

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Hospitality Dietary Restrictions Food Order Dine-in 142

Restaurant Business

JUNE 29, 2023

Shari Bayer, author of “Chefwise: Life Lessons from Leading Chefs Around the World,” collected insights from the pros and shares their best practical and inspirational advice.

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Operations 98

Modern Restaurant Management

JUNE 21, 2023

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Menu Food Order Beverage Operations 175

Modern Restaurant Management

JUNE 20, 2023

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

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Social Media Customer Experience Email Marketing Food Order 173

Advertiser: Paycor

Choosing an HCM partner is one of the most important decisions you’ll make because time is one of your company’s most strategic assets. How do you want to spend your time?

Technology

Crunchtime

JUNE 8, 2023

Multi-unit restaurant operators know that running great restaurants depends on having great teams, but it can be difficult for restaurants to consistently maintain quality staff. During Crunchtime’s webinar, ​​How to Drive Customer Experience, Profitability & Growth through Ops Excellence, experienced leaders from across the restaurant industry explored the driving factors behind top-performing restaurants and found the common denominator: great teams.

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Webinar Customer Experience Operations Management 147

Restaurant Business

JUNE 13, 2023

Taqueria Garibaldi used the ruse to learn of such confessed infractions as fudging hours, according to a Department of Labor investigation.

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Sante

JUNE 30, 2023

There is constant chatter of late about artificial intelligence, growing opportunities to integrate technology in restaurants, home delivery initiatives, ghost kitchens without guest interaction, and several ways we can become more efficient during a time when the labor challenges seem impossible.

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Hospitality Delivery Technology Management 219

Buzztime Business

JUNE 2, 2023

This Father’s Day, Dad will live like a king. Americans plan to spend these impressive father figures: The average person will drop $171 for a record-setting $20.1 billion total. To bring Dad and his fam to your bar or restaurant, launch Father’s Day promotions that treat him like royalty. Every Daypart for Dad! Father’s Day Promotions from Dawn Till Dusk 1) Bluesy Brunch Start the day with brunch as one of your Father’s Day promotions.

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Bar Menu Social Media Outdoor 147

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Customer Service Food Order Mobile Ordering POS 170

EATER

JUNE 20, 2023

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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Back of House Compost Food Truck Food 124

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Specials

Perfect Daily Grind

JUNE 5, 2023

More than 800 volatile aromatic compounds have been identified in coffee, In theory, this creates a somewhat endless number of possibilities when it comes to flavour and texture. In 2017, World Coffee Research published the second edition of its Sensory Lexicon , which formally identifies 110 flavour, aroma, and texture attributes in coffee. These range from more traditional tasting notes, such as chocolate and brown sugar, to more unconventional flavours like pineapple and fermented.

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Reference Customer Experience Communication Food 150

Crunchtime

JUNE 20, 2023

In recent years, we've continued to grow by extending our global presence and expanding our platform capabilities to continue helping the best restaurant brands in the world achieve operational excellence.

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2023 Operations 148

The Restaurant Times

JUNE 27, 2023

The restaurant industry in India is a dynamic and ever-evolving landscape, driven by innovation, passion, and a relentless pursuit of excellence. Amidst the diverse challenges faced by restaurateurs, a group of remarkable consultants has emerged, bringing their expertise, creativity, and industry insights to help shape the success stories of countless establishments.

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Food Supply Hospitality Food Order Customer Experience 98

Buzztime Business

JUNE 23, 2023

You don’t need to set off fireworks to see a boom in business on Independence Day. These patriotic, festive, and easy-to-launch 4th of July promotions for bars will wow the crowds – spark up profits. Dawn Till Dusk: 4th of July Promotions That Maximize the Day Here’s the golden rule of 4th of July promotions: take it outside, if you can. Last year, 66% of Americans celebrated Independence Day by going to a cookout or picnic.

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Bar Menu Food Safety Brewery 142

Advertiser: Paycor

Choosing an HCM partner is one of the most important decisions you’ll make because time is one of your company’s most strategic assets. How do you want to spend your time?

Technology

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

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Dine-in Menu Food Order Customer Service 173

Bingage

JUNE 27, 2023

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Shopify, one of the leading e-commerce platforms, offers a variety of Shopify loyalty apps that can help you engage and retain customers.

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Loyalty Program Point of Sale Social Media Online Ordering 98

EATER

JUNE 12, 2023

Lille Allen/Eater America’s diners account for some of the oldest restaurants in the nation. Here are some of the most iconic. A diner is a mood. It’s the slosh of sharp, black coffee poured from a steel tank behind the counter into a heavy white mug. It’s the miniature packets of butter and strawberry jelly waiting for their foil to be peeled back.

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Seasonal Menu Food Order Restaurant Law Menu 99

Restaurant Business

JUNE 14, 2023

The former regional manager sued the coffee giant in 2019, saying she was wrongly fired following the arrests of two Black men in one of Starbucks' Philadelphia cafes.

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Management Management 2019 142

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality

Bizimply

JUNE 15, 2023

How long does an employee can wait for a response to a holiday request? All the holiday requests need to be accepted? Discover the answers to common questions regarding holiday management for hospitality and how technology can empower managers to efficiently handle holiday requests while ensuring compliance. The post How long does an employer have to respond to a <b> holiday request</b>?

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Hospitality Management Management Technology 95

Sante

JUNE 5, 2023

Ric Orlando It’s June. The gardens are in, the deck is cleaned up and the grill is ready to rock. In the Northeast, where I'm from, cooking outside is called having a Barbecue.

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Modern Restaurant Management

JUNE 23, 2023

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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Franchise Franchising Marketing Social Media 166

Perfect Daily Grind

JUNE 7, 2023

On 31 May 2023, World Coffee Research (WCR) announced that over the past year, it has been working towards developing a possible robusta breeding programme. This news follows the launch of WCR’s robusta variety catalogue in early May 2023. The guide is designed to help producers who grow robusta make more informed decisions about different varieties.

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The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

Catering

EATER

JUNE 9, 2023

Getty Images Long before they were the stars of tropical drinks or controversial pizzas, pineapples were the obsessively hoarded, perpetually pursued symbols of the elite Pray join us, gentle reader, for a quick spot of time travel. It’s the early 1700s, and you are a lady or lord attending a formal dinner at an English country estate. Dressed in voluminous skirts and petticoat or waistcoat and breeches, you sit at the dinner table to find yourself facing a mountain of melons and grapes, strawbe

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Compost Back of House Take-out Hiring 92

Restaurant Business

JUNE 15, 2023

Most consumers—61%—eat dessert at least once a week, including 38% who eat desserts after a meal twice a week or more, according to Technomic’s recent Dessert Consumer Trend Report. Operators should be offering a variety of desserts that different diners gravitate toward, including fruit options, chocolate and baked goods. Creating an extensive array of from-scratch desserts doesn’t have to create more work, thanks to Ready to Bake Batters from Krusteaz Professional.

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Menu Back of House Seasonal Menu Consumer Goods 96

Bizimply

JUNE 6, 2023

Do wet signatures seem a thing of the past? Looking for something more reliable to authenticate of your employees’ documents? In this article, we explore the benefits of e-signature for your business (with some interesting facts!) The post <b>Transitioning to e-signatures</b>: From Ink to Secure Code appeared first on Bizimply.

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Document Article Management Management 91

Crunchtime

JUNE 26, 2023

A look into the first shift working as a juice bar bike messenger, the lessons learned, and how it catapulted career growth in the foodservice industry.

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Bar 148

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Artificial Intelligence continues to dominate conversations around technology. The transformative potential for this technology is massive. Virtually no industry is siloed from the possibilities of artificial intelligence, including restaurants. All new technologies come with a degree of uncertainty. Considering AI’s disruptive potential, many in the restaurant industry have feelings ranging from curiosity to concern regarding what these advancements might mean for the workers powering restauran

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Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

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Training Seasonal Menu Menu POS 159

Sante

JUNE 19, 2023

June 2023

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2023 Magazine Food 218

EATER

JUNE 22, 2023

Chuck Hodes/FX In the show’s second season, Carmy, Richie, and Sydney set out to build a fine dining destination while doing considerable work on themselves, too *Minor spoilers for The Bear Season 2 below The Bear , a breakneck series about a chef who comes home to Chicago to take over his late brother’s Italian beef spot, was arguably television’s biggest surprise hit of 2022.

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Fine Dining Seasonal Menu Dine-in Cash Management 98

Restaurant Business

JUNE 5, 2023

In recent years, consumer awareness surrounding where food comes from and how it’s produced has seen a dramatic shift. Whether shopping at a grocery store or dining in a restaurant, consumers are increasingly aware of these things—the ‘farm to table’ movement made consumers think more about where their food was coming from. The same is true for foodservice operators.

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Operations Food Supply Menu Dine-in 90

Advertiser: Paycor

Why are HR leaders so important to business success? Because leaders across the organization, from the C-suite to frontline managers, disproportionately affect employee engagement. It goes back to the old saying: “A boss has the title, but a leader has the people.” Learn more and discover the 3 steps to driving loyalty and engagement: The true power of intentional coaching The secret to optimizing performance The best ways to reward employees & retain top talent Don't miss out, download now!

Leadership