How to handle restaurant complaints and turn them into hospitality wins
Open for Business
JUNE 9, 2023
Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Be prepared for the inevitable by preparing your team to handle complaints. With proper training and solid planning, you can turn an annoyed guest into one who will sing your praises.