Open for Business

JUNE 9, 2023

Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Be prepared for the inevitable by preparing your team to handle complaints. With proper training and solid planning, you can turn an annoyed guest into one who will sing your praises.

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Hospitality Dietary Restrictions Social Media Online Ordering 142

Restaurant Business

JUNE 29, 2023

Shari Bayer, author of “Chefwise: Life Lessons from Leading Chefs Around the World,” collected insights from the pros and shares their best practical and inspirational advice.

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Operations 98

Modern Restaurant Management

JUNE 21, 2023

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Menu Influencer Design Food Order 180

Modern Restaurant Management

JUNE 20, 2023

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

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Social Media Email Marketing SEO Consumer Goods 203

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Hiring

Crunchtime

JUNE 8, 2023

Multi-unit restaurant operators know that running great restaurants depends on having great teams, but it can be difficult for restaurants to consistently maintain quality staff. During Crunchtime’s webinar, ​​How to Drive Customer Experience, Profitability & Growth through Ops Excellence, experienced leaders from across the restaurant industry explored the driving factors behind top-performing restaurants and found the common denominator: great teams.

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Webinar Customer Experience Operations Management 147

Restaurant Business

JUNE 13, 2023

Taqueria Garibaldi used the ruse to learn of such confessed infractions as fudging hours, according to a Department of Labor investigation.

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Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program. Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on ma

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Loyalty Program Customer Experience POS Customer Service 179

Sante

JUNE 30, 2023

There is constant chatter of late about artificial intelligence, growing opportunities to integrate technology in restaurants, home delivery initiatives, ghost kitchens without guest interaction, and several ways we can become more efficient during a time when the labor challenges seem impossible.

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Hospitality Technology Delivery Management 246

Buzztime Business

JUNE 2, 2023

This Father’s Day, Dad will live like a king. Americans plan to spend these impressive father figures: The average person will drop $171 for a record-setting $20.1 billion total. To bring Dad and his fam to your bar or restaurant, launch Father’s Day promotions that treat him like royalty. Every Daypart for Dad! Father’s Day Promotions from Dawn Till Dusk 1) Bluesy Brunch Start the day with brunch as one of your Father’s Day promotions.

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Bar Social Media Insurance Sports 147

EATER

JUNE 20, 2023

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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Back of House Compost Insurance Sports 134

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

Perfect Daily Grind

JUNE 5, 2023

More than 800 volatile aromatic compounds have been identified in coffee, In theory, this creates a somewhat endless number of possibilities when it comes to flavour and texture. In 2017, World Coffee Research published the second edition of its Sensory Lexicon , which formally identifies 110 flavour, aroma, and texture attributes in coffee. These range from more traditional tasting notes, such as chocolate and brown sugar, to more unconventional flavours like pineapple and fermented.

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Reference Communication Customer Experience Article 150

Crunchtime

JUNE 20, 2023

In recent years, we've continued to grow by extending our global presence and expanding our platform capabilities to continue helping the best restaurant brands in the world achieve operational excellence.

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2023 Operations 148

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

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Dine-in Customer Service Customer Experience Inventory 189

Sante

JUNE 9, 2023

Phenomenal Spirits is pleased to announce the appointment of spirits industry veteran, Barrie Sly, to the position of International Commercial Continue Reading

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Management Management 246

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

The Restaurant Times

JUNE 27, 2023

The restaurant industry in India is a dynamic and ever-evolving landscape, driven by innovation, passion, and a relentless pursuit of excellence. Amidst the diverse challenges faced by restaurateurs, a group of remarkable consultants has emerged, bringing their expertise, creativity, and industry insights to help shape the success stories of countless establishments.

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Customer Experience Hospitality Technology Food Supply 98

Bingage

JUNE 27, 2023

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Shopify, one of the leading e-commerce platforms, offers a variety of Shopify loyalty apps that can help you engage and retain customers.

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Loyalty Program Point of Sale Social Media Email Marketing 98

EATER

JUNE 9, 2023

Getty Images Long before they were the stars of tropical drinks or controversial pizzas, pineapples were the obsessively hoarded, perpetually pursued symbols of the elite Pray join us, gentle reader, for a quick spot of time travel. It’s the early 1700s, and you are a lady or lord attending a formal dinner at an English country estate. Dressed in voluminous skirts and petticoat or waistcoat and breeches, you sit at the dinner table to find yourself facing a mountain of melons and grapes, strawbe

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Compost Back of House Coaching Hiring 98

Restaurant Business

JUNE 14, 2023

The former regional manager sued the coffee giant in 2019, saying she was wrongly fired following the arrests of two Black men in one of Starbucks' Philadelphia cafes.

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Management Management 2019 142

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Customer Service Mobile Ordering 2023 Customer Experience 180

Margin Edge

JUNE 19, 2023

This month we celebrate 6 months of The Board and look at: salmon prices, a helpful inventory tip and national restaurant sales trends from Mother's Day and Memorial Day Weekend.

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2023 Inventory Pricing 98

Bizimply

JUNE 15, 2023

How long does an employee can wait for a response to a holiday request? All the holiday requests need to be accepted? Discover the answers to common questions regarding holiday management for hospitality and how technology can empower managers to efficiently handle holiday requests while ensuring compliance. The post How long does an employer have to respond to a <b> holiday request</b>?

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Hospitality Technology Management Management 98

Sante

JUNE 5, 2023

Ric Orlando It’s June. The gardens are in, the deck is cleaned up and the grill is ready to rock. In the Northeast, where I'm from, cooking outside is called having a Barbecue.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management

EATER

JUNE 12, 2023

Lille Allen/Eater A quest to understand the illogical appeal of the old and “just fine” We were driving home from Sedona, Arizona, to Los Angeles. There were blue skies and snow-capped red mountains; I’d like to think we were listening to Willie Nelson, but it was probably Haim. We stopped in Quartzite, Arizona, (population: 2,358) at a roadside antiques store that was more of a tent than a building, where we bought a very affordable and cumbersome glass punch bowl with a dozen tiny glass cups a

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Back of House Dietary Restrictions Fine Dining Food Truck 103

Restaurant Business

JUNE 15, 2023

Most consumers—61%—eat dessert at least once a week, including 38% who eat desserts after a meal twice a week or more, according to Technomic’s recent Dessert Consumer Trend Report. Operators should be offering a variety of desserts that different diners gravitate toward, including fruit options, chocolate and baked goods. Creating an extensive array of from-scratch desserts doesn’t have to create more work, thanks to Ready to Bake Batters from Krusteaz Professional.

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Menu Back of House Consumer Goods Seasonal Menu 105

Modern Restaurant Management

JUNE 23, 2023

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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Franchise Franchising Marketing Social Media 180

Perfect Daily Grind

JUNE 7, 2023

On 31 May 2023, World Coffee Research (WCR) announced that over the past year, it has been working towards developing a possible robusta breeding programme. This news follows the launch of WCR’s robusta variety catalogue in early May 2023. The guide is designed to help producers who grow robusta make more informed decisions about different varieties.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Bizimply

JUNE 6, 2023

Do wet signatures seem a thing of the past? Looking for something more reliable to authenticate of your employees’ documents? In this article, we explore the benefits of e-signature for your business (with some interesting facts!) The post <b>Transitioning to e-signatures</b>: From Ink to Secure Code appeared first on Bizimply.

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Document Article Management Management 98

Sante

JUNE 5, 2023

From Provence to Italy and around the globe, these are the best rosés to drink this summer. These spectacular rosés are dry, crisp, bright, and fresh. They leave you thinking that this is what summer sipping is all about.

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EATER

JUNE 22, 2023

Dina Ávila /Eater In Zoë Kanan’s cake, a recently reappraised dairy product meets the bright tang of lemon The one item you could always count on in my house growing up was a big tub of cottage cheese. Usually of the generic supermarket-brand variety, it was a fixture in our kitchen, front and center in the fridge. My vegetarian mother has had a lifelong love affair with the stuff, using it as a quick and filling source of protein on a near-daily basis.

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Back of House Front of House Take-out Advertising 97

Restaurant Business

JUNE 15, 2023

The fast-food burger chain said it would not support a process in which operator Meridian Restaurants emerges from bankruptcy still owning its restaurants, joining with the franchisee's creditors in pushing for a sale.

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Operations Food 119

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.