June, 2023

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How to handle restaurant complaints and turn them into hospitality wins

Open for Business

Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Be prepared for the inevitable by preparing your team to handle complaints. With proper training and solid planning, you can turn an annoyed guest into one who will sing your praises.

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117 chefs share their secrets to running a successful kitchen and restaurant

Restaurant Business

Shari Bayer, author of “Chefwise: Life Lessons from Leading Chefs Around the World,” collected insights from the pros and shares their best practical and inspirational advice.

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Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

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HR in 2025: Insights & Predictions

What type of worker is most engaged—hybrid, remote, or onsite? What are the drivers of effective leadership? What does the C-suite think HR is most responsible for? And why is a wave of HR resignations more likely in the next 12 months? Get our annual survey report to find out: The #1 challenge of recruiting & hiring Why remote teams are struggling What are the drivers of effective (and ineffective) leadership And lots more!

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Calif. restaurants used a bogus priest to learn of worker 'sins' like stealing

Restaurant Business

Taqueria Garibaldi used the ruse to learn of such confessed infractions as fudging hours, according to a Department of Labor investigation.

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? Employee Scheduling and Time Tracking: Bizimply is G2’s Summer 2023 Leader

Bizimply

We are proudly ranked as Summer Leader in Employee Scheduling and Time Tracking and in Europe and UK High Performer in Workforce Management and Time Tracking in the most recent G2 Report. The post ? <b> Employee Scheduling</b> and <b>Time Tracking</b>: Bizimply is G2’s Summer 2023 Leader appeared first on Bizimply.

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DON’T FORGET, WE ARE IN THE BUSINESS OF HOSPITALITY

Sante

There is constant chatter of late about artificial intelligence, growing opportunities to integrate technology in restaurants, home delivery initiatives, ghost kitchens without guest interaction, and several ways we can become more efficient during a time when the labor challenges seem impossible.

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The Best Father’s Day Promotions for Bars and Restaurants

Buzztime Business

This Father’s Day, Dad will live like a king. Americans plan to spend these impressive father figures: The average person will drop $171 for a record-setting $20.1 billion total. To bring Dad and his fam to your bar or restaurant, launch Father’s Day promotions that treat him like royalty. Every Daypart for Dad! Father’s Day Promotions from Dawn Till Dusk 1) Bluesy Brunch Start the day with brunch as one of your Father’s Day promotions.

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Finding Joy in the Garden

EATER

My first experience of gardening was a lesson in scarcity and sustenance. Returning to it years later, as an adult with a connective tissue disorder, I would also discover the joy. The summer stretched long and hot in southeastern Ohio, where the Appalachian hills begin their climb. The dirt road painted everything white with dust; a drought had hit us early and promised to cling late.

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Are tasting notes for specialty coffee going too far?

Perfect Daily Grind

More than 800 volatile aromatic compounds have been identified in coffee, In theory, this creates a somewhat endless number of possibilities when it comes to flavour and texture. In 2017, World Coffee Research published the second edition of its Sensory Lexicon , which formally identifies 110 flavour, aroma, and texture attributes in coffee. These range from more traditional tasting notes, such as chocolate and brown sugar, to more unconventional flavours like pineapple and fermented.

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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Transforming the Restaurant Industry: Takeaways From Top Restaurant Consultants in India

The Restaurant Times

The restaurant industry in India is a dynamic and ever-evolving landscape, driven by innovation, passion, and a relentless pursuit of excellence. Amidst the diverse challenges faced by restaurateurs, a group of remarkable consultants has emerged, bringing their expertise, creativity, and industry insights to help shape the success stories of countless establishments.

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Revolutionizing Dining: The Future of AI in the Restaurant Industry

Modern Restaurant Management

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

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Top 5 Best Shopify Loyalty Programs for E-commerce Store (FREE plan available)

Bingage

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Shopify, one of the leading e-commerce platforms, offers a variety of Shopify loyalty apps that can help you engage and retain customers.

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Jury awards former Starbucks manager $25.6M in discrimination case

Restaurant Business

The former regional manager sued the coffee giant in 2019, saying she was wrongly fired following the arrests of two Black men in one of Starbucks' Philadelphia cafes.

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Join Full Course Navigator: Your Path to Professional Growth in Restaurant Leadership

Full Course Foundation is dedicated to nurturing excellence in restaurant leadership. Our Navigator program offers a wide range of resources tailored for professional growth. From high-quality training to personalized coaching, Navigator equips restaurant leaders with the tools they need to thrive in their careers. Unlock your potential with three months FREE access to Navigator by Full Course!

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How Pineapples Became the Gucci Purse of 1700s Europe

EATER

Getty Images Long before they were the stars of tropical drinks or controversial pizzas, pineapples were the obsessively hoarded, perpetually pursued symbols of the elite Pray join us, gentle reader, for a quick spot of time travel. It’s the early 1700s, and you are a lady or lord attending a formal dinner at an English country estate. Dressed in voluminous skirts and petticoat or waistcoat and breeches, you sit at the dinner table to find yourself facing a mountain of melons and grapes, strawbe

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How long does an employer have to respond to a holiday request?

Bizimply

How long does an employee can wait for a response to a holiday request? All the holiday requests need to be accepted? Discover the answers to common questions regarding holiday management for hospitality and how technology can empower managers to efficiently handle holiday requests while ensuring compliance. The post How long does an employer have to respond to a <b> holiday request</b>?

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It’s Time to Fire Up the Grill and CHill the Wine

Sante

Ric Orlando It’s June. The gardens are in, the deck is cleaned up and the grill is ready to rock. In the Northeast, where I'm from, cooking outside is called having a Barbecue.

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The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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WCR is showing more interest in robusta. Does specialty coffee need to do the same?

Perfect Daily Grind

On 31 May 2023, World Coffee Research (WCR) announced that over the past year, it has been working towards developing a possible robusta breeding programme. This news follows the launch of WCR’s robusta variety catalogue in early May 2023. The guide is designed to help producers who grow robusta make more informed decisions about different varieties.

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Add More Variety to The Dessert Menu Without Adding More Labor

Restaurant Business

Most consumers—61%—eat dessert at least once a week, including 38% who eat desserts after a meal twice a week or more, according to Technomic’s recent Dessert Consumer Trend Report. Operators should be offering a variety of desserts that different diners gravitate toward, including fruit options, chocolate and baked goods. Creating an extensive array of from-scratch desserts doesn’t have to create more work, thanks to Ready to Bake Batters from Krusteaz Professional.

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A Simple Loaf Cake Recipe That Celebrates Cottage Cheese in All Its Glory

EATER

Dina Ávila /Eater In Zoë Kanan’s cake, a recently reappraised dairy product meets the bright tang of lemon The one item you could always count on in my house growing up was a big tub of cottage cheese. Usually of the generic supermarket-brand variety, it was a fixture in our kitchen, front and center in the fridge. My vegetarian mother has had a lifelong love affair with the stuff, using it as a quick and filling source of protein on a near-daily basis.

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Transitioning to e-signatures: From Ink to Secure Code

Bizimply

Do wet signatures seem a thing of the past? Looking for something more reliable to authenticate of your employees’ documents? In this article, we explore the benefits of e-signature for your business (with some interesting facts!) The post <b>Transitioning to e-signatures</b>: From Ink to Secure Code appeared first on Bizimply.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Welcome Ashlen Wilder, Santé’s Editor

Sante

I am pleased to announce the appointment of Ashlen Wilder as the Santé Editor.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Tupperware once changed women's lives. Now it struggles to survive

The Salt

The brand turned homemakers into saleswomen and became synonymous with kitchen storage. But it has relied on Tupperware parties for sales--and struggled to keep its business fresh. Is its fate sealed?

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Foodservice That Starts On The Farm: What Operators Should Know

Restaurant Business

In recent years, consumer awareness surrounding where food comes from and how it’s produced has seen a dramatic shift. Whether shopping at a grocery store or dining in a restaurant, consumers are increasingly aware of these things—the ‘farm to table’ movement made consumers think more about where their food was coming from. The same is true for foodservice operators.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Why, Exactly, Do We Love Old Restaurants?

EATER

Lille Allen/Eater A quest to understand the illogical appeal of the old and “just fine” We were driving home from Sedona, Arizona, to Los Angeles. There were blue skies and snow-capped red mountains; I’d like to think we were listening to Willie Nelson, but it was probably Haim. We stopped in Quartzite, Arizona, (population: 2,358) at a roadside antiques store that was more of a tent than a building, where we bought a very affordable and cumbersome glass punch bowl with a dozen tiny glass cups a

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THE 2023 NW TEA FESTIVAL IS ALIVE AND WELL

T-Ching

The post THE 2023 NW TEA FESTIVAL IS ALIVE AND WELL appeared first on T Ching.

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Deadline Extended to July 1st

Sante

Santé International Wine & Spirits Competition

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The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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How to Design a People-First Benefits Package for Your Unique Team

Benefits are central to any HR strategy. A strong benefits package attracts top talent, boosts engagement, and retains top performers.