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Respond promptly to every review you get – both the negative and the positive. Did you know that research from Northwestern University found that nearly 95% of people who read a negative review online avoid that business? Everyone gets a bad review here and there, but what can you do about it? It is possible to sway public opinion by giving an honest, thoughtful response.
Following the removal of COVID restrictions by the World Health Organization (WHO) in May of this year, food and beverage (F&B) remains one of the industries best positioned for unprecedented growth; the road to pandemic recovery has affected the revenue and profit models of every restaurant or F&B operation; and while the current environment is forcing leaders to think outside the box, become strategically creative (and therefore more responsive), the fundamental landscape of the indust
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Dina Ávila/Eater Arranging a table isn’t just about accessories — it’s about attitude. The way we approach both is changing. The tablescape, a concept once reserved for prop stylists and wedding planners, has lost its fuss. In the past few years, it’s become a focus of how-a-cool-person-does-it service journalism and product lines — and, of course, social media.
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Unionized Detroit casino employees say they stuck it out through the pandemic. Now on strike, they want gaming companies to make good on their promises to stand by workers.
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Restaurateur Connection brings together the best content for restaurateur professionals from the widest variety of industry thought leaders.
Unionized Detroit casino employees say they stuck it out through the pandemic. Now on strike, they want gaming companies to make good on their promises to stand by workers.
A Deeper Dive: Brian Miller, CEO of management consulting firm Patrice & Associates, joins the podcast to talk labor in the hospitality industry and how to keep good workers.
Maximize your restaurant's potential with a user-friendly, branded online ordering system. Streamline operations with strategic pricing, diverse payment options, and efficient order management to enhance customer satisfaction and stay ahead in the competitive food industry. Leverage personalized menus and flexible pickup and delivery options to cater to customer preferences and drive repeat business.
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These beef ribs get marinated for 12 hours before going into the smoker When former K-pop star turned chef Jiyeon Lee and chef Cody Taylor teamed up, their natural inclination was to combine their two strengths, opening a restaurant that merges Southern barbecue with Korean-inspired sides and flavors. “Being as Southern and Texan as I am and being as traditional Korean as she is, for us to do it was a natural thing,” says Taylor.
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If you run a restaurant in Colorado without clearly understanding the labor laws governing how you do business, you could be setting yourself up for trouble. Consequences might include lawsuits, fines, and closures—like this cafe in Castle Rock that got shut down for 30 days for refusing to follow social distancing orders during the pandemic. But Colorado has some specific guidelines regarding payment and overtime for restaurateurs to be aware of, and depending on your location, you may ev
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
The drive-thru beverage chain’s shop profit margins soared last quarter, to 31%, thanks to a combination of price hikes and efficiency. It will help with California wages set to increase next year.
New York chef DeVonn Francis in the new season of High on the Hog. In four new episodes, host Stephen Satterfield heads to Atlanta, New York, New Orleans, and Los Angeles to explore Black foodways High on the Hog , the much-lauded Netflix series that centers around African American culinary history, is back for a second season later this month. High on the Hog is based on a book written by food historian Jessica B.
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