Contactless Dining: Exploring the Intersection of Hospitality and Technology
Modern Restaurant Management
JULY 8, 2020
One year ago we walked into a Cambridge, Massachusetts restaurant for the first day of field research. Our palms were sweaty from the excitement and anxiety. We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones.
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