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Podcast 16: Digital Innovation & Leadership in Hospitality Management

Ken Burgin

Ken Burgin interviewed Michael to find out what he’s learned during the pandemic about Innovation & Leadership in Hospitality Management. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do. Subscribe to Hospo Reset Podcast on Apple Podcasts.

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QSRs are Tapping New Out of Home Innovations for Full Funnel Growth

Modern Restaurant Management

New innovations in audience and location targeting and outcomes-based measurement have recently elevated OOH’s role as a valuable performance marketing channel for both QSR and restaurant marketers to better understand the efficacy of their ad spend and drive audience conversion.

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Level Up With Transformative Technologies

Squirrel Systems

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. This boosts efficiency and allows creative culinary talents to focus on innovative and complex dishes.

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Keeping Up with Diners’ Expectations Amid Rising Prices

Modern Restaurant Management

Nearly half of Index respondents signed up for a loyalty program and downloaded the restaurant’s app, while 31 percent signed up for email updates. Although some of these innovations aren’t completely baked out, similar technologies exist.

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3 Reasons You Should Add a Delivery-Only Brand To Your Restaurant!

Whether it was building Family Meals, developing To-Go Cocktails or attempting to master the art of Delivery, the past two years taught us as operators to think differently & to constantly look for ways to innovate within our four walls to generate revenue. Why your restaurant should consider adding one?

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Beyond Menus: Creative QR Code Uses for Restaurants

Modern Restaurant Management

From there, customers can learn more about your business’s history, download recipes or read about upcoming events or menu changes. QR codes can also direct customers to download your restaurant’s app. This innovative feature ensures customers maximize the DD Perks program while fueling digital growth.

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QSR Brands Can Leverage Technology to Genuinely Resonate with and Add Value to Guests’ Lives

Modern Restaurant Management

For instance, customers may initially hesitate to download and use a new app, perceiving it as a barrier. This not only resonates with potential users but also highlights the company's investment in innovation. For example, Sweetgreen invited a select number of people to act as “mystery shoppers.”