Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. The mission statement is THAT IMPORTANT!

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. This rise in digital interactions has made it critical for restaurants to have well-designed websites. This rise in digital interactions has made it critical for restaurants to have well-designed websites.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

Culinary Cues

FEBRUARY 18, 2020

So, wouldn’t it be safe to say that if you can manage a kitchen – you can manage any kitchen? So – what is different today, and why would I refer to this as maybe the toughest environment for a chef and one that also provided the greatest opportunity? The answer is emphatically – no.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Restaurant Clicks

DECEMBER 19, 2021

Often known as the Gateway to the South, Louisville, Kentucky is also sometimes referred to as the River City and Derby City due to its proximity to the famous Ohio River and its annual Kentucky Derby races. Best Private Dining Restaurants in Louisville. 702 W Main St, Louisville, KY 40202 Phone: 502-217-6360 Visit Website.

Dine-in 147

Dine-in Front of House Back of House Website Management 147

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. At the current pace, you might even think that apps have replaced the more traditional processes for placing takeout orders, making reservations or asking menu questions, right?

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

7 Shifts

DECEMBER 17, 2020

Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. Many restaurant website builders also allow you to put a sign-up form on your website.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

APRIL 23, 2021

Staff are now tasked with policing masking, moving heavy furniture to configure outdoor dining, and packaging to-go orders. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Adam Ranier, Writer, Restaurant Manifesto.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Goliath Consulting

NOVEMBER 23, 2021

Once the lockdown restrictions were lifted, many people were still concerned about their health and safety when dining at restaurants. Customers are able to scan the QR code, which redirects them to the restaurant’s website in which contains the restaurant’s menu. How will this affect the restaurant business in the future? “QR

Loyalty Program 221

Loyalty Program Customer Experience Online Ordering Customer Service 221

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co. Ono Food Co. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

ChowNow

JULY 17, 2024

A well-crafted operations plan not only ensures consistency and quality but also helps you manage resources effectively and achieve long-term success. Include specific responsibilities for each position, from management to kitchen staff to front-of-house employees. Head Chef: Manages kitchen staff, menu planning, and food preparation.

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Modern Restaurant Management

DECEMBER 27, 2019

The winners were generated again from winners in the five major gourmet cities, by a combination of voting from consumers on the official website (70%) and elections from the members of the American Food Association and the 3rd GCA Committee (30 percent). Please refer to the full list below or the GCA’s official website.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

EATER

NOVEMBER 29, 2021

These sorts of prizes are the rewards of a good homestay, a term that can refer to any space shared between a host and a visitor, whether that’s getting cozy at a traditional bed-and-breakfast, renting a room inside someone’s house, or roosting in a trailer parked behind a family home. I, however, came back with boiled eggs.

Back of House 290

Back of House Travel Website Management Hotels 290

EATER

MAY 3, 2022

While each restaurant has its own menu and theme, all are operated by TC Restaurant Group, which advertises its business model as partnering with “the biggest stars in country music to develop premier dining and entertainment destinations in Nashville and beyond.” Wastin’ away again in Margaritaville. Searchin’ for my lost shaker of salt.

Back of House 246

Back of House Front of House Dine-in 2019 246

Goliath Consulting

APRIL 15, 2021

This difference was even greater comparing consumers who ordered takeout from dine-in restaurants. According to the Punchh website, a San Mateo, CA based loyalty and engagement platform for businesses, “Personalized experiences are what turns anonymous buyers to loyal super fans” (5). Customer loyalty programs increase engagement.

Loyalty Program 221

Loyalty Program 2021 Mobile Ordering Customer Experience 221

7 Shifts

JUNE 16, 2024

Restaurant marketing strategies combine online and offline techniques to help managers create a strong brand identity, attract new customers, retain old diners, promote their restaurants, and ultimately increase revenue. For instance, millennials dine out an average of 241 times yearly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

JULY 1, 2024

Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. Even better, it is expected to grow at an annual growth rate of 5.09% in 2027. While this could be a rewarding venture, opening a bar is not exactly the same as opening a food business.

Bar 221

Bar License Food Supply Restaurant Law 221

Restaurant365

FEBRUARY 25, 2020

A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Cost of goods sold (CoGS) refers to the total cost of the inventory used to create food and beverage items during a specific period of time. Average Profit Margins by Restaurant Type.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Restaurant Engine

MAY 14, 2025

Ultimately, youll increase the rate at which they dine with you, engage your customers, and increase your revenue. They are more likely to refer others to your restaurant. They are more likely to refer others to your restaurant. This can be especially effective for cafs, casual dining spots, or lunch-focused venues.

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

EATER

MAY 9, 2023

Private dining room or event space versus buyout: What’s the difference? Some restaurants have dedicated spaces that are reserved as private dining rooms (or PDRs), where a group can celebrate while the restaurant continues operating. Private dining room or event space versus buyout: What’s the difference? For one thing, value.

Back of House 246

Back of House Events Front of House Beverage 246

Goliath Consulting

APRIL 15, 2021

This difference was even greater comparing consumers who ordered takeout from dine-in restaurants. According to the Punchh website, a San Mateo, CA based loyalty and engagement platform for businesses, “Personalized experiences are what turns anonymous buyers to loyal super fans” (5). Customer loyalty programs increase engagement.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

Restaurant Clicks

DECEMBER 15, 2021

A beautiful and scenic city, Colorado Springs – also referred to as Little London – provides an exquisite backdrop to any vacation or local activity. To make the search more manageable, I have compiled a list of the most popular eateries and where you can find them. Lake Terrace Dining Room. Carlos Bistro.

Back of House 147

Back of House Reservations Website Management Front of House 147

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S., Denver, and San Francisco currently under exploration for 2020.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. Instead, customers can get information about promos, discounts and even make a purchase through the loyalty program app or website. There’s no need to punch a physical card or process the receipt.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

EATER

SEPTEMBER 9, 2020

Mely Martínez comes to publishing by way of the old-school world of recipe blogging on her website, Mexico in My Kitchen. New cookbooks from Ina Garten, Vivian Howard, Yotam Ottolenghi, and more will restore some much-needed joy to cooking For many of us, cooking has taken on a different role in our lives over the past six months.

2020 347

2020 Book Food Supply Take-out 347

Restaurant Engine

MAY 11, 2020

Despite costly restrictions, some dining rooms have reopened in the following 21 states according to the New York Times : Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Louisiana, Mississippi, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Carolina, Tennessee, Texas, Utah and West Virginia.

Dine-in 88

Dine-in Website Management Customer Service Food Safety 88

Restaurant Engine

FEBRUARY 22, 2023

Update your content regularly to encourage repeat website visits. According to experts, nearly 80% of people will visit a restaurant’s website before dining in or taking out food. This is one of the many reasons your website is the centerpiece of your marketing efforts. Make sure this isn’t yours.

Website Management 110

Website Management Social Media SEO Email Marketing 110

Lavu

NOVEMBER 1, 2023

In today’s fast-paced and busy world, many people do not always have the time or energy to dine out or cook a meal at home. Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. Should restaurants start their own food delivery business?

Delivery 167

Delivery Online Ordering Food Customer Service 167

The Restaurant Times

APRIL 27, 2022

Steps To Open A Casual Dining Restaurant In The USA. A casual dining restaurant serves moderately-priced food in a comfortable and laid-back setting. In a typical casual dining restaurant, guests are waited on by servers and bartenders. To open a casual dining restaurant, you need to plan and decide the basics.

Dine-in 52

Dine-in Casual License Certification 52

Restaurant Clicks

NOVEMBER 19, 2021

Also referred to as cloud kitchens, dark kitchens, or virtual kitchens, the concept of a ghost kitchen essentially refers to a physical space that can be used to prepare and cook food. Many well-known restaurants that offer a dine-in service are now launching their own virtual kitchens that operate via delivery only.

Online Ordering 148

Online Ordering Kitchen Safety Customer Service Food Order 148

Open for Business

MAY 19, 2023

Quick links Branded cover Table of contents Concept Sample menu Service Management team Design Target market Location Market overview Marketing and publicity Specialists and consultants Business structure Financials 1. Specify whether the restaurant will be fine dining or more casual. Credit: Getty Images 3. Credit: Getty Images 3.

Fine Dining 147

Fine Dining Front of House Design Document 147

Open for Business

JANUARY 24, 2023

A busy owner’s guide to restaurant social media strategy Restaurant social media strategy refers to having a plan to connect with your guests where they spend their time: online. Social media management takes practice. There are a few things to keep in mind before marketing your restaurant on social media.

Social Media 148

Social Media Front of House Download Marketing 148