7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Let’s explore 26 proven online marketing strategies to help your restaurant thrive. A smooth mobile experience keeps people engaged and leads to more online bookings.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Unlike larger, formal dining establishments with starched linens and sprawling menus, bistros offer a relaxed intimacy that swaps stiff elegance for a warm, lived-in feel.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. consumers being new to ordering meal delivery services (up from 47 percent in March 2021). meal delivery consumer spending.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Digital ordering channels are vital for your restaurant’s success in 2021. Learn how to leverage your digital ordering experience to grow your business.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Meet your customers where they are this year: online.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ghost restaurants that capitalize on online delivery are a $45 billion market, much higher than the $41 billion previously estimated. Here are five trends in the restaurant industry to consider post-COVID: Labor Supply, Wages and Automation.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? Experiencing over-ordering or last-minute shortages? Are you aiming to speed up service, cut labor costs, or increase online sales? But first, lets look at how to choose the right technology for your restaurant. Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

OCTOBER 28, 2020

It’s no secret that the dining scene has changed drastically in the wake of COVID-19. From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Design Your Floor Plan with Social Distancing in Mind.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. US Foods Holding Corp.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

ChowNow

FEBRUARY 12, 2025

Today, customers rely on Google searches, online reviews, and social media to decide where to eat. People want convenience, transparency, and a connection to the brands they support, and that starts with how you market your restaurant online. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 25, 2021

If one thing is clear, it’s that outdoor dining is here to stay. Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. All over the country, restaurants have gotten creative to reconfigure outdoor spaces into al fresco dining areas.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

ChowNow

JUNE 17, 2020

Since March of this year, countless restaurateurs have had to immediately close their dining rooms, lay off staff, quickly adopt online ordering, and overhaul their menus. If you use ChowNow for online ordering, it’s surprisingly simple to set up a process for contactless dining. Item Name : Dine-In.

Online Ordering 221

Online Ordering Ordering Website Management Demo 221

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? It’s dining, on demand. With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493

Modern Restaurant Management

DECEMBER 17, 2020

Heading into the winter months, restaurants will be challenged even further as the revenue streams that have been keeping them afloat during the summer and fall such as outdoor dining and patio seating will see fewer customers with inclement weather and colder temperatures.

Back of House 539

Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

JUNE 10, 2021

The long-awaited joy of a bustling dining room has finally returned. The choices restaurants make today on how to invest in marketing and leverage various food sales channels will have profound impacts for years to come. Fortunately, many other digitally disrupted industries offer key insights on how to navigate the shift.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

FEBRUARY 1, 2022

Off-Premises Dining Enhanced by Improved Technology. Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. million by the end of 2022. While the restaurant and foodservice industry added back 1.7M

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. Are you trying to increase your direct online ordering ? Are you trying to increase your direct online ordering ?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. To do so, they must simultaneously improve the dining experience and reduce the spread of germs, even after the worst of the pandemic may have passed or has hopefully passed.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. Late in 2020, Eureka! Guests can contact Eureka! Restaurant Group.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Modern Restaurant Management

OCTOBER 1, 2020

Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry. Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry. Curbside and pickup orders are, in the time of coronavirus, the bread and butter of restaurant success.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. Thirty-six percent of American diners follow restaurants on social media, with 39 percent of them doing so to determine if they want to order food from their establishment.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 15, 2025

If your Cost of Goods Sold is too high, your profit margins sufferno matter how packed your dining room is. Monitoring your COGS helps you spot food waste, theft, over-ordering, or supplier price hikes before they eat into your gross profit margin. Balancing labor cost percentage and staffing levels is a daily dance.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Open and clear communication across our organization has been pivotal.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 13, 2021

As we head into the holiday season, we expect consumers to return to in-restaurant dining with enthusiasm. Digital waitlists and reservations help consumers minimize wait times at restaurants to get seated sooner upon arrival. At Arepitas in Round Rock, TX, Yelp user Emely T. That didn't hinder the service.”

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

MAY 20, 2021

The closure and restriction of dine-in operations has had a devastating impact on the industry. As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Roles shifted too. The blame for this, however, cannot be placed solely on the business owner.

Technology 474

Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

APRIL 15, 2020

Robert Earl is Founder of Earl Enterprises (Buca di Beppo, Earl of Sandwich, Bertucci’s, Mixology Grill & Lounge), Founder of Virtual Dining Concepts (Wing Squad), Co-Founder of Chicken Guy! Paul Wahlberg is Chef/Co-Owner of Wahlburgers, a casual dining restaurant and bar founded by the chef and his brothers Mark and Donnie.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515