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When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. Here are three traits that often go overlooked when hiring management positions within restaurants. Hiring management must also know that customer experience and satisfaction is key to keep a restaurant running.
The future of dining will center on creating smarter, simpler, and more personal experiences for customers. Start with areas where AI can make a measurable impact, such as inventory management or targeted promotions. Thoughtful implementation will ensure AI elevates the dining experience without compromising trust or satisfaction.
However, new uncertainties—from economic pressures to labor shortages—underline the importance of robust risk management strategies as the linchpin for future success. This financial strain could dampen discretionary dining expenditures. Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024.
The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. Ingredient Integrity: Earning Trust Through Food Ethos Gen Z diners value honesty and quality in every aspect of the dining experience. Emphasizing ingredient transparency and a commitment to excellence can set a restaurant apart.
. “This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.
As a restaurant manager, maintaining food safety is your number one responsibility. How do you keep your customers safe–without compromising the overall dining experience? One would think that, in 2024, foodborne illnesses would be a thing of the past. So, how exactly do you do that? Let’s talk about it.
Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest. Reduced Disposable Income : Consumers have less money for dining out, leading to fewer overall visits. Fast food and casual dining are currently seeing higher traffic.
Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager. The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation.
Gen Z is redefining dining, seeing your restaurant as an extension of their identity. Michael Parlapiano, Managing Director of The Culinary Edge, shares with Modern Restaurant Management (MRM) magazine how restaurants and food brands can adapt to these generations’ evolving preferences.
By cracking the code of restaurant app usage, according to Revenue Management Solutions (RMS). As traffic slows, how do restaurant operators keep and capture customers? The data analytics firm did some decoding by asking 330-plus restaurant consumers what app features were most valuable – and what turned them away.
While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. This was only topped by grocery store increases at 79 percent.
With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.
Revenue Management Solutions’ (RMS) Q3 survey revealed that 36 percent of respondents said they plan to dine out less, and a higher percentage reported a decline in dining out across all restaurant segments. Some customer segments will continue to dine out. Continued trepidation. Recurring customers.
Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you manage the restaurant’s budget and control costs?
Renewals, inspections, and compliance costs add even more overhead, making it difficult for new restaurants to manage these expenses. This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal. Bureau of Labor Statistics.
What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.
With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The restaurant experience has quickly become a digital landscape. But this technology adoption has also introduced new cybersecurity vulnerabilities. Spurred on by the COVID-19 pandemic, cashless transactions (e.g.,
“Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.
Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Inventory management tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. Staffing and workforce management tools are also proving useful.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.
Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Its tough, and cant be done passively. Great restaurant operations dont happen by accident.
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.
Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. We saw widespread adoption of mobile payments, digital ordering, and contactless dining almost overnight.
To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions. As a result, they are overwhelmingly dining out less across all restaurant segments. Reinterpret “value” as “valued.”
Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.
Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”
The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. In conclusion, AI phone agents are transforming the restaurant industry by ensuring no reservation is missed and proactively managing customer feedback.
And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.
There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By
Advances in AI and customer relationship management (CRM) tools allow businesses to analyze customer behavior, predict preferences, and craft hyper-personalized dining and drinking experiences. Expect to see a rise in immersive dining and drinking concepts that blend technology with storytelling.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. For the first part, click here and for the second part, click here.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Customers who dine in are by far the most satisfied (despite the score slipping 1 percent to 83).
For many restaurateurs and brewery managers, outdoor patios and beer gardens are key moneymakers during warmer months. Built with weather-resistant materials, electric heaters are durable, require minimal upkeep and eliminate the need for refueling or managing open flames.
AI-powered scheduling can predict peak hours, optimize labor costs, and help managers stay ahead of demand—without guesswork. For example, Taco Bell is using AI-driven labor and inventory management tools to fine-tune staffing and reduce food waste. Artificial Intelligence doesn’t necessarily mean human-like behavior.
No longer solely defined by crowded dining rooms, special occasions are increasingly being marked by the ease and comfort of takeout and delivery, presenting both opportunities and challenges for restaurants. "We’ve "Restaurants need to have solid systems in place to manage order flow, prep timing, and delivery coordination.
To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining.
A manageable workload and smooth-running workplace will keep your employee satisfaction high so you don’t have to worry about unhappy workers. The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast.
You can identify potential gaps in the local dining landscape and create unique value propositions. Another goal might involve understanding your local dining market's preferences. In this case, you might run surveys or focus groups to check the potential of new cuisine styles or dining concepts and trends. With the 4.5%
As the digital dining revolution accelerates, the most successful restaurant chains will be those that transform their fragmented tech landscape into unified enterprise platforms. The operational trifecta of inventory management, financial oversight, and labor scheduling represents a major drain on resources for most chain restaurants.
As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.
’ This strategy is rooted in listening to our consumers and showing up authentically in the spaces they take an active part in,” Lauren Morton, Wendy’s Manager of Social & Partnership Engagement Strategy. Today’s digital consumers want more than one-way messaging. The proof is, well, in the pudding.
Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? In 2020, dining as we knew it disappeared overnight. Dining rooms sat empty, and the once-bustling hum of busy kitchens fell silent. Now, three years later, we see a cultural shift.
In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. The restaurant industry's competitive landscape for mealtime dollars is changing fast, and it's no longer brand against brand.
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