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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. One answer to the brand loyalty challenge is to improve personalization. In 2025, I think we’ll see restaurants double down on personalization by leveraging AI.

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From Clutter to Connection: How Regional Tastes Drive Brand Success

Modern Restaurant Management

In addition to standing out in a crowded market, restaurants must cater to guests with dietary restrictions — vegetarian, gluten-free or vegan — in a way that is both delicious and unique.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

A manager who focuses on the customer experience pays attention the slightest of details, like making sure tables are cleaned quickly after a guest leaves or those with dietary restrictions are taken care of with the same respect those who don’t have health restraints are allowed.

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The Marketing Value Combo: The Most Important Deal for Fast Casual Restaurants to Perfect in 2025

Modern Restaurant Management

Lean into Personalization and Control Another unique benefit of many FCRs is the ability to customize meals to meet diners’ unique preferences and dietary needs.

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Emerging Trends in Healthy Foods and Restaurant Concepts

Goliath Consulting

Options like chickpea, almond, and coconut flours not only cater to dietary restrictions but also deliver powerful nutritional benefits. Below are some of the most compelling trends and concepts driving the industry forward. Flour Alternatives : Gluten-free flour alternatives are reshaping the culinary landscape.

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How to Write Online Menu Descriptions (with Examples)

ChowNow

Be Clear About Dietary Details Nothing tanks the guest experience faster than realizing they ordered something they cant eat. Use clear labels, not long explanations Clearly label dietary restrictions like gluten-free, vegan, vegetarian, or nut-containing, and skip the long side notes and go with shorthand.

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How to Diversify Your Brand by Adapting Plant-Based Food Trends

Modern Restaurant Management

unaware of the dietary, sustainability and environmental benefits of plant-based alternatives is a key component to selling this addition to customers. Not only will advertising the meat alternative and its ingredients draw in vegans and flexitarians, but it will also accommodate those with dietary restrictions, or allergies.