Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Despite positive indications, most restaurant operators are still in dire need of staff. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JUNE 17, 2025

When gearing up for patio season, holiday rushes, or summer tourism surges, operators rely on a rotating cast of temporary workers to keep the business running smoothly. Ask behavior-based questions that test adaptability, customer service instincts, and team mindset. High turnover is often seen as inevitable in seasonal roles.

Hiring 441

Hiring Tourism Recruiting Cash Management 441

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. Many restaurants are operating at reduced capacity or with limited hours because they cannot find enough staff.

2024 414

2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

DECEMBER 20, 2024

It's important for operators to ensure they are abiding by the law and compensating the creators and rights holders. What should restaurant operators know about music licensing? We recently surveyed 150 business leaders in retail, hospitality and restaurant and found that only half had some familiarity with music licensing.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

MAY 23, 2025

million , retail and hospitality remain prime targets for cyberattacks. stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.”

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. Happy hours make customers happy.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected.

Operations 601

Operations Point of Sale POS Small Business 601

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. Simultaneously, the industry is coping with cost pressures and demanding streamlined tech solutions that consolidate operations.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

JUNE 17, 2025

For restaurant operators, the summer months present both exciting opportunities and operational challenges. At the same time, these offerings should spark excitement among existing customers and attract new guests through your doors. Hiring for the summer rush ahead of time allows for thoroughness, setting staff up for success.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 493

2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

SEPTEMBER 28, 2020

Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. There are many challenges to running a restaurant, and during day-to-day operations, it can be easy to lose sight of the overall vision.

Operations 553

Operations Website Management Social Media Customer Service 553

Modern Restaurant Management

FEBRUARY 22, 2022

Automation and artificial intelligence have opened up new horizons of efficiency for operators, who would be loath to give it all up. Last November alone, a record-high one million American hospitality workers quit their jobs. Improving the Employee Experience. Improving the Employee Experience. Doing More with Less.

2022 487

2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. If you could sum up the word “hospitality” into one sentence, what would it be? What did you do?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Staff scramble, customers grow impatient, and suddenly, a busy night turns into chaos. Overworked employees and impatient customers.

Operations 195

Operations Online Ordering Customer Service Mobile Ordering 195

ChowNow

APRIL 15, 2025

Think of them as your restaurants vitals: they help you monitor the health of your business in real time, so you know where to adjust operations before problems become expensive. Lets dig deeper into the 11 Key Performance Indicators every restaurant operator should track and know. Too many people on the floor?

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

JULY 26, 2022

Inflation, supply chain disruptions, and an unforgiving labor market have created a perfect storm for restaurant owners and operators. As costs rise and pressures pile up, the time is now to perform a complete audit of the true costs of human resources operations. The mounting headwinds are unrelenting.

Audits 507

Audits Operations 2006 Hiring 507

EATER

APRIL 2, 2025

The announcement included nominees for Outstanding Restaurateur, Best New Restaurant, and the regional Best Chef awards, as well as finalists for three new categories: Best New Bar, Outstanding Professional in Beverage Service, and Outstanding Professional in Cocktail Service. Check out the full list of finalists below.

2025 332

2025 Beverage Hospitality Leadership 332

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Goliath Consulting

APRIL 22, 2025

The restaurant experience isnt just about great service and ambianceits deeply tied to ingredient sourcing and food costs. tariffs on the horizon, many restaurant operators are bracing for change. Seasonal or rotating menus may become more common as operators navigate fluctuating costs. With new U.S.

Seasonal Menu 339

Seasonal Menu Sourcing Beverage Pricing 339

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

DECEMBER 31, 2024

Alto-Shaam's team recommend that restaurant staff, including chefs, waitresses, waiters, and hosts, share this knowledge with customers to further feed their excitement and encourage social media promotion of their experiences. This follows a new love of customization, indulgence, and comfort in the US.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. For example, suppose a customer praises a signature cocktail or mentions a server by name.

Email Marketing 221

Email Marketing Customer Service Customer Experience Bar 221

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. A “totally satisfied” customer contributes 2.6

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221