Modern Restaurant Management

APRIL 30, 2024

For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. Any quick-service restaurant endeavoring to increase consumer engagement and create a dynamic brand needs to consider making LTOs a significant part of their menu development. All the tasting doesn’t hurt either.

Food Supply 192

Food Supply Seasonal Menu Supplies Design 192

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 180

2024 Customer Experience Compost Loyalty Program 180

7 Shifts

MAY 23, 2024

Your stiff competition requires innovative thinking and aggressive growth strategies to stay on top. This includes: Net Sales: The total revenue derived from your sale of food and beverages. However, as a rule, the primary costs you can expect in running your restaurant are usually related to food, labor, and rent.

Point of Sale 221

Point of Sale Seasonal Menu Food Supply Cash Management 221

Modern Restaurant Management

APRIL 9, 2020

In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. Driving Revenue Growth and Cost Savings.

Innovation 174

Innovation Management Management Fine Dining 174

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. Regionalized supply chains. Modernizing sourcing technology.

Supplies 114

Supplies Cash Management Food Supply Transportation 114

Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Elevating customer experiences.

Food Safety 189

Food Safety Operations Management Management 189

Modern Restaurant Management

JANUARY 9, 2024

We are seeing these healthy living trends impact both menu offerings, with a continued rising interest in plant-based offerings and functional beverages, as well as food packaging, with increased consumer concern around chemicals like PFAs. Foodservice providers are seeking innovative ways to make their brand stand out.

2024 106

2024 Sustainability Consumer Goods Food Supply 106

Modern Restaurant Management

NOVEMBER 11, 2021

The turmoil caused by the pandemic has disrupted global supply chains more than any other period in recent history. It has highlighted the critical importance of evolving supply chain systems to be more responsive and agile to the changing dynamics around us – which the past two years have been extensive.

Supplies 212

Supplies Management Management Food Supply 212

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Customer Experience 176

Customer Experience Online Ordering Customer Service Mobile Ordering 176

Embrace the Suck

MAY 14, 2023

This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

FEBRUARY 1, 2024

The restaurant sector is at an equilibrium in an era when convenience is key and customer preferences are continuously changing. Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities.

Delivery 98

Delivery Food Food Supply Customer Service 98

Modern Restaurant Management

APRIL 10, 2023

Software-as-a-Service (SaaS) technology has also rapidly gained traction as operators adapted to changing expectations while meeting demand for quick, convenient, and time-saving transactions. This in turn allows restaurant owners and managers to provide a better and more tailored service for their customers.

Technology 168

Technology Customer Service Online Ordering Hospitality 168

Modern Restaurant Management

NOVEMBER 5, 2021

Food service suppliers have been scrambling to keep pace with fluctuating demand in a supply chain that has been anything but predictable since 2020. How Innovative Supply Chain Technology Can Empower Purchase Decisions. Problem: Demand for Different Supplies. Total restaurant industry sales in the U.S.

Food Supply 235

Food Supply Supplies Customer Service Fine Dining 235

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 197

Leadership Small Business Cash Management Customer Experience 197

Modern Restaurant Management

NOVEMBER 8, 2023

Behavioral changes in spending habits, standards of service, and efficiency models have all changed. Here is the problem, though: Owners and F&B professionals severely underestimated the impact of – according to the National Restaurant Association – losing more than two million jobs and $240 billion in food-service sales.

Recruiting 186

Recruiting Guest Recovery Advertising Food Supply 186

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. Counter service is efficient and hassle-free, focusing on a self-service model.

Fast Casual 52

Fast Casual Customer Service Customer Experience Fine Dining 52

Modern Restaurant Management

MAY 10, 2022

Nobody has time for that when there is a crowded dining room, to-go orders flying out the window and customers complaining about their favorite menu items going up in price. Embracing different innovations and moving away from traditional ways of operating can help you identify more areas of profitability and drive business success.

Supplies 193

Supplies Food Supply Audits Inventory 193

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 176

2022 Food Supply Back of House Kitchen Safety 176

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants depending on this demographic need to retain these customers to keep the traffic coming in and keep their top lines growing.

2023 186

2023 Franchise Franchising Employee Relations 186

Modern Restaurant Management

JANUARY 20, 2023

Learn how the foodservice industry can stay competitive and fresh amid widespread food and labor shortages. As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Consistency is key.

Food 165

Food Food Supply Waste Food Safety 165

Modern Restaurant Management

DECEMBER 28, 2023

According to Business Insider , 60 percent of restaurants who implemented AI technology say it's critical in improving their supply chain process. They also extend to customer-facing areas of the business. This is a critical tool for restaurants to leverage data to make improvements to the overall customer experience.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. One ghost kitchen may contain multiple units where different brands can prepare food for delivery, and in some cases, pickup. Table of Contents. Commissary Kitchens.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

DECEMBER 20, 2022

The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. Increasing menu pricing has helped to offset costs and so far, has continued to attract customers since grocery prices are outpacing the increases in restaurant tickets for dining out."

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Cheetah

JANUARY 31, 2022

Another whopping $60 million was raised to continue delivering our vision, and incredible restaurant supplies to independent restaurants around the country. Cheetah is more than a restaurant distributor or even a disruptor in the food service industry- Cheetah is a restaurant’s partner in success! Cheetah in 2021 and Beyond.

Food Supply 148

Food Supply Sustainability Supplies Small Business 148

Modern Restaurant Management

OCTOBER 3, 2023

Ray Kroc, McDonald’s Founder/Fast Food Innovator, said it best, “Look after the customer and the business will take care of itself.” You have to be able to adapt, evolve and ignite areas of the business with customers always being at the forefront of decisions being made. The takeaway.

Social Media 162

Social Media Customer Experience 2009 Customer Service 162

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This year marks the 30th anniversary of the massive Jack-in-the-Box foodborne illness outbreak, where 732 customers were sickened and four died. Ensure safety all along the supply chain.

Food Safety 185

Food Safety Kitchen Safety Loyalty Program Employee Relations 185

Sante

APRIL 13, 2020

Adding plant based protein to your menu can serve the needs of customers, the planet and your bottom line. Rather today’s consumer demands menu innovation as well as eco-friendly and sustainable practices. Buyer's Edge compared case purchases of meat substitute products by its 20,000+ restaurant customers from 2018 to 2019.

Sustainability 130

Sustainability Innovation 2019 2018 130

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. In the past, both options have resulted in dissatisfaction for employees and customers. As an example, a large U.S.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 184

Technology Fast Casual Waste 2023 184

Modern Restaurant Management

AUGUST 23, 2022

Restaurants themselves are impacted by many of the same pressures – from rising food costs to freight and labor supply. Fostering a strong relationship with loyal customers can position restaurants for even greater success during times of increased economic stability.

Franchise 178

Franchise Franchising Loyalty Program Food Supply 178

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7

2022 199

2022 Employee Relations Outdoor Fast Casual 199

7 Shifts

NOVEMBER 17, 2021

To adequately prep for service, short-staffed food and drink establishments are cooking up new ways to lure workers back to restaurants, like higher wages and handsome referral fees. Provide innovative payment options for your employees. Locked down, bored, and restless, diners are now flocking to eat out.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. An increasing number of brands are launching apps, and incentivizing customers to order through them. Partly driven by labor, but also folks just looking to innovate.

2023 209

2023 Technology Back of House Customer Experience 209

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. Food safety and restaurant cleanliness. Kitchen operations.

Technology 189

Technology Operations Food Safety Kitchen Safety 189