Modern Restaurant Management

APRIL 5, 2022

The restaurant industry continues to navigate the COVID-19 pandemic that is still infecting over 20,000 and killing over 1,000 Americans every day. While showing proof of vaccination and some of the other most unpopular protections put in place by health agencies have now been lifted, the restaurant industry is met with new challenges.

Restaurant Law 197

Restaurant Law Government Outdoor Customer Service 197

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Not only was it convenient, it was also an ethical imperative: If you wanted to see your favorite restaurant survive, you needed to order out. When did delivery apps get so powerful? Delivery apps hurt restaurants.

Delivery 127

Delivery Customer Service Food Order Online Ordering 127

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Deliverect

FEBRUARY 16, 2020

In the era of food delivery, offering online ordering, delivery and takeaway is a smart strategy to appeal to a vast audience of potential customers. When you start delivering meals, it’s crucial to invest in the right food delivery software, in order to keep things tidy and efficient. Here’s everything you need to know!

Delivery 91

Delivery Management Management Food 91

7 Shifts

MAY 1, 2020

It’s no surprise that restaurants have been hit hard during the COVID-19 health crisis. However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. Available from our sister restaurant @unasaskatoon for pickup or delivery.

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FOH Online Ordering Delivery Food Supply 364

7 Shifts

OCTOBER 15, 2020

Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic. Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. What support is available for New York restaurants 1.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Deliverect

DECEMBER 1, 2020

With the festive season in full swing, pubs, bars and restaurants are looking for ways to bring in some extra holiday revenue to make up for this tough year. And because alcoho l makes up between 20 and 25% of a restaurant’s income , it’s important to find new ways of moving it - especially in times like these. Better safe than sorry!

Delivery 78

Delivery License Online Ordering Customer Service 78

Deliverect

DECEMBER 1, 2020

With the festive season in full swing, pubs, bars and restaurants are looking for ways to bring in some extra holiday revenue to make up for this tough year. And because alcoho l makes up between 20 and 25% of a restaurant’s income , it’s important to find new ways of moving it - especially in times like these. Better safe than sorry!

Delivery 78

Delivery License Online Ordering Customer Service 78

7 Shifts

MARCH 27, 2020

We’ve created this COVID-19 restaurant closure guide to help restaurateurs like you navigate these difficult times. The law This major decision isn’t entirely up to you. If local laws mandate that you have to shut your restaurant down, then you must comply. Can you offer contactless deliveries and curbside pick-ups?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 223

Food Safety Recycling Restaurant Law Front of House 223

Restaurant365

NOVEMBER 6, 2020

As a restaurant owner or operator in 2020, you’ve been faced with an incredibly challenging environment. Running a restaurant in pre-pandemic times wasn’t easy, but COVID-19 threw an even bigger wrench into your plans. Restaurants were under pressure to adjust and pivot quickly. Restaurants were forced to.

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Dine-in Delivery Ordering Point of Sale 113

Focus POS

SEPTEMBER 17, 2020

Restaurants that gain a significant portion of their revenue from alcohol sales have been hit the hardest, with many social distancing regulations calling for a ban on alcohol sales indoors. Now, many restaurants that offer alcohol are jumping on this trend. Whereas in Hawaii, laws are a little different. Enter: Alcohol to-go.

License 162

License Restaurant Law Online Ordering Uniforms 162

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?

License 215

License Point of Sale Employee Relations Restaurant Law 215

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 91

Delivery Restaurant Law Email Marketing Customer Service 91

Modern Restaurant Management

FEBRUARY 20, 2023

According to a new survey by the National Restaurant Association, restaurant operators don’t think the future looks very bright. With a strong, data-driven foundation and a robust omni-channel strategy, restaurants can increase profits while navigating labor shortages and rising food costs.

Food 167

Food 2023 Restaurant Law Customer Experience 167

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

AUGUST 31, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Under the ruling, California restaurants may still not serve foie gras to California consumers. Litigation.

2020 164

2020 Restaurant Law Agriculture Compost 164

Modern Restaurant Management

MARCH 3, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. The law went into effect on January 1, 2020. Litigation. Legislation.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Modern Restaurant Management

JANUARY 19, 2022

The supply chain issues that have intermittently plagued other industries have also left restaurants scrambling, with everything from to-go cups to chicken wings going missing, often without warning and sometimes for weeks or months on end. The so-called Great Resignation has also taken a heavy tol l on the food service industry.

Food Supply 199

Food Supply Restaurant Law Email Marketing Mobile Ordering 199

Cheetah

MARCH 26, 2021

The restaurant industry is one of those most devastated by Covid-19. Thousands of restaurants have already permanently closed, and those that haven’t are left struggling to cover the rent with reduced revenue flows. Ghost kitchens allow restaurants to turn the explosive growth in online food delivery into a business opportunity.

Front of House 144

Front of House Online Ordering Delivery Back of House 144

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Enthusiasm for getting back to bars and restaurants is translating into higher spend. Physical service is still valued. " Top Recovery Trends.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. Delivery and takeout options are endlessly accessible for most. What is a restaurant marketing plan?

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

JULY 31, 2020

2 hours per week When Mattenga’s bought the restaurant in 2014, they had been using spreadsheets to keep track of their weekly schedules. Optimizing & reducing labor costs Mattenga’s kept their labor costs steady at 22% - 27% A restaurateur’s labor costs are one of the largest—yet most flexible—of all the restaurant costs.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

APRIL 9, 2020

The restaurant sector has been especially hard hit by fallout from the COVID-19 (novel coronavirus) pandemic. million Americans according to the National Restaurant Association. It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. Share Guidance.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 237

Customer Service 2022 Food Order Delivery 237

Modern Restaurant Management

APRIL 30, 2020

Restaurants are facing a major shift in the way they conduct business during this COVID-19 era. Typically an on-premise industry, restaurants must now adapt to ways of doing business that are off-premise, yet meet the high demands of being essential (or essential adjacent). The challenges the restaurant industry faces are multilayered.

Hiring 210

Hiring Restaurant Law Customer Service Communication 210

Modern Restaurant Management

MAY 21, 2020

Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

Modern Restaurant Management

FEBRUARY 3, 2021

restaurant industry has a loaded plate as 2021 picks up steam – especially from an insurance and financial protection point of view. “The prospects for fine dining and sit-down restaurants are going to remain strained for all of 2021,” said Doug Groves, founder at Program Insurance Group, in College Station, Tex.

Insurance 212

Insurance 2021 Restaurant Law Fine Dining 212

Deliverect

OCTOBER 28, 2019

So you’ve decided to become part of the future of the food industry and start online delivery – congrats! But how to approach delivery to get the best results? What’s really important to customers? The online food delivery industry was born out of a love of convenience. Custom orders = happy customers.

Delivery 63

Delivery Dietary Restrictions Food Online Ordering 63

Modern Restaurant Management

JANUARY 8, 2021

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. The Court ruled that under California law, PAGA claims could not be compelled into arbitration. Litigation. Legislation.

2020 186

2020 Restaurant Law Food Safety Employee Relations 186

Modern Restaurant Management

JANUARY 16, 2020

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. The Delivery Dilemma.

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2019 2020 Employee Relations 2030 185

Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers. ”

Online Ordering 201

Online Ordering Website Management Social Media Customer Service 201

Embrace the Suck

DECEMBER 25, 2019

My mission is to you the independent restaurant that is trying to thrive and not just survives in today’s ultra-competitive restaurant industry. In restaurants, it’s usually the culinary team that eats up most of your labor budget. It the same concept that we use in restaurant work: full hands in, full hand out!

Food Truck 289

Food Truck Food Audits Tip Distribution 289

Modern Restaurant Management

APRIL 14, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: MRM Restaurant Survival Guide Updates.

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Online Ordering Back of House Customer Service Small Business 212