EATER

OCTOBER 31, 2024

Across the country, bakeries and pop-ups, often helmed by members of the Mexican and Central American diasporas, are celebrating Mexican baking traditions and experimenting with flavors, creating a new world of Mexican American pastry. Indeed, customers who may not have grown up with conchas are now clamoring for them.

Consumer Goods 322

Consumer Goods Customer Experience Social Media Take-out 322

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Below that, you’ll see a “what’s the vibe” section where customers can post images of inside, outside, food, and anything else they find interesting.

Website Management 195

Website Management SEO Book Customer Experience 195

The Rail

JUNE 6, 2025

Changing the restaurant enhances the dining experience and demonstrates to the patrons that the company values them. The design also reveals that the company values customer comfort and takes immense satisfaction in its space. Local sourcing keeps food fresher by cutting travel time and helping surrounding farmers.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

7 Shifts

OCTOBER 28, 2024

For example, if you serve craft cocktails or premium wine, customers may be willing to pay more because of the perceived value. Redesign and expand your menu Redesigning and expanding your menu can help increase your bar's profitability by attracting new customers and encouraging existing ones to try different items.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Restaurant Clicks

JULY 22, 2025

Whether you’re traveling or just want to try something new, this list gives you a simple, honest guide to some of the most well-loved barbecue restaurants in the state. #30 Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts. It’s a place where the focus stays on the food, not the extras.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

Squirrel Systems

FEBRUARY 13, 2025

From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. Far more than just a way to process payments, todays POS technology is transforming the restaurant industryhelping you streamline operations, cut costs, and deliver superior customer experiences.

2025 93

2025 POS Technology Operations 93

Lavu

MARCH 21, 2025

Multilingual Menus for Restaurants are transforming the dining experience by breaking language barriers and enhancing customer satisfaction. These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing.

Customer Experience 78

Customer Experience Seasonal Menu Fine Dining Customer Service 78

Lavu

MARCH 28, 2025

These menus enable restaurants to better communicate with a diverse range of customers, streamline ordering processes, reduce errors, and improve overall guest satisfaction. Better Communication : Customers can view menus in their preferred language, reducing confusion and improving their dining experience.

Operations 78

Operations Online Ordering Customer Service Customer Experience 78

The Restaurant Group

APRIL 12, 2025

How It Works in the Restaurant Business In the restaurant biz, influencers share their dining experiences, spotlighting your culinary delights to their audience. Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising. Clear goals will guide your strategy.

Influencer 78

Influencer Marketing Social Media Food Truck 78

Restaurant Clicks

JULY 23, 2025

Whether you’re from the area or just passing through, good barbecue is always part of the experience. The list is based on online reviews, local opinions, and overall popularity across the state. Customers often talk about the friendly service, clean setup, and how consistent the food is each time they visit.

Back of House 146

Back of House Fast Casual Seasonal Menu Sourcing 146

Lavu

JUNE 26, 2025

The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. In a world where every second counts, mobile food ordering is experiencing exponential growth.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Lavu

JULY 25, 2025

Expanding into catering is one of the smartest ways for restaurants to diversify revenue and reach new customers. You have rave reviews, excellent staff, and customers who keep coming back. Restaurant catering is a lucrative way to reach customers beyond your dining rooms. So, you’ve opened a restaurant. What’s next?

Catering 78

Catering 2025 Customer Service POS 78

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers. Many reviews highlight the friendly service and how the staff makes visitors feel welcome, with some noting that the owner is often seen checking in with customers.

Back of House 148

Back of House Front of House Seasonal Menu Fast Casual 148

SpotOn

DECEMBER 27, 2024

Guests get free food and operators gain a database of loyal customers, a tool for increasing sales, and a way to differentiate themselves in a competitive market. What are some different kinds of customer loyalty programs? Do you have an existing customer pool, but you're trying to gain more frequent customers?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Restaurant Clicks

JULY 19, 2025

While the focus is on barbecue, the menu also includes items like fried shrimp and rib-eye steak, giving customers more to choose from. Kendall’s has built a loyal following among travelers and locals alike for its straightforward, flavorful food and no-fuss atmosphere.

Back of House 148

Back of House Sourcing Seasonal Menu Bar 148

Lavu

JUNE 30, 2025

A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. Enhances Order Accuracy: Directly sends orders to the kitchen, cutting mistakes by 25% and improving customer satisfaction.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." How Do You Stack Up?

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Squirrel Systems

JUNE 11, 2025

Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. For guests, this translates into quicker service, more accurate orders, and smoother payments —all of which enhance their overall impression and likelihood of returning.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Paper Chase Accountancy

JULY 25, 2025

Travel Services: Tour operators, travel agencies, and cruise lines. Seasonality: Many hospitality businesses experience significant fluctuations in demand throughout the year. Average Spend per Customer/Cover (Restaurants): Essential for understanding menu performance and guest value. Develop marketing strategies.

Hospitality 52

Hospitality Cash Management Tip Distribution Seasonal Menu 52

Chowly

DECEMBER 9, 2024

Through direct communication, we celebrated wins and addressed setbacks, proving that good news travels fast. And, as always, we took the opportunity to push the envelope, challenging norms and exploring new ways to better support our customers. These gatherings werent just about businessthey were about living Chowlys values.

2024 59

2024 Operations Workshop Leadership 59

Perfect Daily Grind

JUNE 6, 2025

It also means that coffee can be transported in Flexible Intermediate Bulk Containers (FIBCs, also known as “super sacks”), allowing for more streamlined bulk ordering. Yoon joined as COO in early 2025 and brings strategic consulting experience from Monitor Group and EY-Parthenon. Available online and at select retailers.

2025 63

2025 Pricing Café Events 63

Perfect Daily Grind

JULY 25, 2025

The singer‑songwriter and social media influencer Lars Huang will spearhead online marketing campaigns, lead new merchandise launches, and appear at in‑store events to boost Tims China’s profile among Gen Z consumers. (Washington DC, US) Industry news Mon, 21 Jul – Tims China appoints Lars Huang as brand ambassador.

Pricing 134

Pricing Café Point of Sale Workshop 134

Modern Restaurant Management

NOVEMBER 27, 2024

Among full service operators, about half reported automating everyday business operations, with online ordering (57 percent) being the most common automation, followed by invoicing (54 percent) and email marketing (53 percent). One strategy for reducing costs has been the increased use of technology.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

JANUARY 28, 2020

restaurant delivery revenues are expected to reach nearly $80 Billion by 2022 and digital ordering and delivery has grown 300 percent faster than dine-in traffic since 2014. consumers order delivery or takeout once a week. 20 percent of consumers say they spend more on off-premise orders compared to a regular dine-in experience.

Delivery 533

Delivery Consumer Goods Online Ordering Customer Service 533

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. Technology in the Restaurant Industry.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. The majority of ezCater orders now contain individually packaged items. People can’t order from you if they can’t find you, so be everywhere including social media, Google Maps, and third-party marketplaces.

Guest Recovery 450

Guest Recovery Social Media Catering Merchandise 450

EATER

OCTOBER 13, 2020

It’s the people that make a place — but these days, human interaction is hard to come by I used to love to travel. Let me be clear: I absolutely would not and do not recommend frivolous travel. Restaurants have always been my joyous entry point to a place and its people. Ten hours in and I had made it to New Laguna, New Mexico.

Travel 354

Travel Food Back of House Front of House 354

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JANUARY 20, 2022

Within a decade, it could be possible for an individual to approach a drive-through in an autonomous vehicle, order through an AI-powered voice ordering assistant, and eat food that was prepared by robots. How AI Will Change Consumers Restaurant Experience. Voice Ordering. Kiosks that Personalize Customer Experiences.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520