Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. The state of staffing and recruiting.

Recruiting 71

Recruiting 2021 Management Management 71

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. ” What is it the customer really wants?

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. From staff to customers to suppliers, I was able to foster so many relationships on a daily basis.” Rachel: “The hustle!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz? According to the 21st Annual U.S.

2024 188

2024 Loyalty Program Food Order 2030 188

Apicbase

JUNE 20, 2022

They run their restaurant’s day-to-day business operations, meet with customers and vendors, and hire and train their team – to name just a few responsibilities. The best way to start is by developing the ideal profile for future business owners: what kind of knowledge and experience should they have to qualify as your franchise partner?

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. In fact, team members who have fun on the job are likely to recruit friends for open positions where they work.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Hot Schedules

SEPTEMBER 8, 2021

With a reduced labor pool to choose from, hiring operators have found themselves in stiff competition with rivals for recruits — which has often resulted in raising wages or adding additional benefits and perks that ultimately cut into the bottom line. b3lineicon|b3icon-wallet|?|Wallet. Limited Budgets: Slower-Than-Expected Recovery.

Hotels 147

Hotels Inventory Guest Recovery Leadership 147

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Sling

MARCH 25, 2021

2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. Once you’ve identified what your business needs, you can recruit accordingly. 3) Hire With Diversity In Mind.

Recruiting 148

Recruiting Communication Hiring Small Business 148

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Sling

MARCH 16, 2021

Human capital is an intangible asset that includes elements such as your team’s: Experience. Businesses that implement human capital management initiatives — such as health and wellbeing programs, skill development, and career advancement — experience benefits at both the individual and the organizational level. Recruiting.

Management 78

Management Management Leadership Employee Relations 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Company leadership and store-level managers are responsible for cultivating an environment that is positive, healthy, and supportive for restaurant employees.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. In today’s hiring landscape, if your managers are making less than the rest of your team on an hourly basis, you may experience high turnover for that role. Hire with retention in mind.

Hiring 78

Hiring Recruiting Training Communication 78

Sling

JANUARY 25, 2023

3) Employee engagement Employees who are more engaged tend to be more in line with the business’s vision , produce higher-quality work, integrate better with the company culture , and connect more readily with leadership and coworkers. HRMS can help cultivate the employee engagement that leads to a better team and a better business.

Management 78

Management Management Insurance Tip Distribution 78

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 109

Online Ordering Hospitality Leadership Design 109

The Restaurant Times

FEBRUARY 18, 2022

Incorporating feedback from the customer, restaurant staff and managers to make improvements. You can take help from recruiting agencies, professional networking sites, post an advertisement or conduct mouth advertising to hire a desired candidate. Leadership quality: Treat all the staff members with respect and dignity.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Restaurant365

JUNE 15, 2021

You can even improve guest satisfaction by focusing on items that are customer favorites. Metrics like your customers served per labor hour, or your sales per labor hour (SPLH), can help you get granular with your analysis. Ensure leadership embodies the vision to rally team behind leaders toward common goals. Another bonus?

BOH 78

BOH FOH Point of Sale Back of House 78

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Strong Leadership Skills. Hospitality Experience.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Black Box Intelligence

FEBRUARY 1, 2022

Our standalone solutions offer you simplified access to restaurant analytics that help you understand your customers, your employees and your competitors. Post-pandemic, the relationship between customers and restaurants has evolved, and many experts say the changes are permanent. Restaurant guest satisfaction can be hard to track.

Point of Sale 83

Point of Sale 2021 Leadership Fast Casual 83

Black Box Intelligence

AUGUST 24, 2021

Frustrated restaurant workers are attracted to the regular pay and non-customer facing roles these industries offer. To understand how your staffing issues impact customer satisfaction, consider a guest intelligence tool. And the high costs cut into the funds operators could use on employee engagement and recruitment efforts.

Guest Recovery 73

Guest Recovery Back of House Point of Sale Customer Service 73

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected. How we Collect and Measure Key Customer Service Metrics.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Restaurant365

JULY 29, 2021

The economy is recovering, and the restaurants that have made it on the other side of the pandemic are looking forward to increased customer demand and warmer weather. Touchless or cardless transactions on online channels that allowed customers to close checks without involving a server or cashier. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Sling

AUGUST 9, 2023

April 2021 Flextime: What Is It And Should Your Company Use It?

Article 78

Article 2023 2022 2021 78

Embrace the Suck

JUNE 13, 2022

We don't have to go into them about bad customer service, tampering with a product and things like that. In leadership, and you and I both agree on this, leadership is critical, especially right now in restaurants. Leadership again, what's your feeling or belief on, do you believe in self care for leaders?

Retail 221

Retail Social Media Events Take-out 221

RGU

NOVEMBER 29, 2019

If you’re ready to build relationships, increase your authority, and educate customers with awesome content, incorporate a little marketing into your business model. Helen Croydon, the founder of Thought Leadership PR , doesn’t think that creating content alone will lead to any business. Why is it so important?

White Paper 52

White Paper Marketing Email Marketing Leadership 52

Bar and Restaurant Coach

MARCH 2, 2020

Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time? It’s possible you could even lose customers you cannot get back. Management Focus.

Coaching 97

Coaching Employee Relations Hiring Document 97

7 Shifts

JUNE 1, 2022

Topics from the 2022 agenda included marketing with limited resources, finding the middle ground between franchisors and franchisees , and taking control of your customer data. Attendees can meet mentors, learn how to recruit better, and learn how to ensure a healthy restaurant from a physical and mental standpoint. When: April.

2022 195

2022 Fast Casual Website Management Workshop 195

EATER

JULY 8, 2020

They encouraged the families they served to make custom grocery store lists as well. “I The food pantry provided an immediate need, but I wanted to give people the experience of being able to choose what they wanted.”. I went to food pantries with my mom growing up,” Lewis said. That’s how we got a lot of [our] food.

Food 112

Food Social Media Fast Casual Back of House 112

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 116

Food Truck Customer Service Customer Experience Front of House 116

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Put women in leadership roles.

Leadership 195

Leadership FOH BOH Website Management 195

Society Insurance

OCTOBER 5, 2022

With so much turnover, many companies, managers and recruiters are desperately trying to understand how to retain employees. Offering telecommuting is a great way to give employees a flexible work environment, but make sure that the office is still a positive experience when they come in. Assist in Professional Development.

Employee Relations 59

Employee Relations Education Certification Insurance 59

Modern Restaurant Management

JANUARY 15, 2020

“From a bigger-picture perspective, what we continue to see is an industry crippled by declining traffic but continues to experience guest check growth large enough to drive some small positive sales movement. 58 percent of restaurant companies said recruiting difficulty increased for restaurant managers. percent in 2018).

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92