7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price.

License 461

License Hiring Equipment Point of Sale 461

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. It is their business after all – right? When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE.

Menu 388

Menu Seasonal Menu Front of House Café 388

Culinary Cues

FEBRUARY 16, 2021

These are the places where memories are built and where customers become friends, and friendships last from generation to generation. This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns.

Fine Dining 433

Fine Dining Employee Relations Front of House Small Business 433

Social Hospitality

MAY 18, 2020

Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. If you’re in the middle of a low period, you compete for the small target audience of customers with all other businesses in the region. The employees who work in the background are also important.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

7 Shifts

OCTOBER 21, 2021

Restaurant concept inspiration comes from a variety of places, like heritage, family background, a far-off place, or personal experience. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. 24/7 employee scheduling can be challenging.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

NOVEMBER 22, 2022

Despite a slowed holiday hiring season, there is still a demand to hire restaurant employees to keep up with the inevitable influx of folks who eat out more frequently around the holidays—in fact, 17 percent of restaurant leaders are still looking to hire workers. For instance, hiring support for current staff (i.e., How to avoid.

Hiring 202

Hiring Recruiting Employee Relations Mobile Ordering 202

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Front of House 169

Front of House BOH Back of House 2023 169

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount. What can restaurant operators do to better handle inventory and labor challenges?

2024 199

2024 Online Ordering Website Management 2023 199

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Pssst, if this is your first opening, check out our blog on How to Start a Restaurant!

Events 351

Events Social Media Kitchen Safety Seating 351

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. The stories range from Easter traditions to pets and small business owners. Yum Brands: Supporting Employees. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage?

Management 253

Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 204

Loyalty Program Customer Experience Point of Sale Employee Relations 204

7 Shifts

FEBRUARY 26, 2021

While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Added Benefits to Boost Business. Self-Ordering Kiosks to the Rescue.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 114

2023 Front of House Customer Experience Customer Service 114

Sling

DECEMBER 21, 2022

The cornerstone of every great business is customer service. By extension, then, success in business relies on your, and your employee’s, customer service skills. You might think the cornerstone of your business is a great product or an effective management team. Dismiss the customer and move on?

Customer Service 167

Customer Service Employee Relations Customer Experience Communication 167

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates.

Mobile Ordering 212

Mobile Ordering Food Order Employee Relations Customer Service 212

Modern Restaurant Management

APRIL 30, 2021

The pandemic has ravaged many businesses in the country and few industries were hit as hard as the restaurant industry. Consumers and customers have changed their behavior due to the events of the previous year. Consumers and customers have changed their behavior due to the events of the previous year.

Marketing 226

Marketing Food Safety Social Media Small Business 226

Modern Restaurant Management

APRIL 21, 2023

Restaurants and bars are often targets for robbery, burglary and theft , so much so that the FBI ranks restaurants as the eighth most common setting for violent crime and nearly half of cyber-attacks target small businesses. Invest in a drop safe and keep cash in the registers to a minimum.

Bar 98

Bar Cash Management Employee Relations Tip Distribution 98

Sling

DECEMBER 10, 2023

While the process is really just that simple, there are a number of practical steps you can take to get your new business heading in the right direction — including writing your very own bakery business plan. Unlike, say, mowing lawns, owning and operating a successful bakery takes a lot of knowledge, experience, and skill.

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

Modern Restaurant Management

OCTOBER 19, 2020

So, how can the restaurant industry regain people’s trust and increase business? ” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. Treat Location Employees Like Assets.

Food Safety 213

Food Safety Food Employee Relations Consumer Goods 213

Modern Restaurant Management

MAY 20, 2020

The Small Business Administration (SBA) and US Treasury department’s PPP loan forgiveness application was released on May 15, 2020 ( Forgiveness Application ). The much-awaited guidance does little to address the unique challenges afflicting the restaurant industry. Covered Period. Reductions in Average Full-Time Equivalency.

Employee Relations 189

Employee Relations 2020 Back of House Insurance 189

Modern Restaurant Management

DECEMBER 30, 2020

Government help is expected, but in the current crisis, it’s clear that what restaurants really need, above all else, is customers and revenue. Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. Existing Customer Engagement is Critical.

Loyalty Program 214

Loyalty Program Email Marketing Online Ordering Employee Relations 214

7 Shifts

DECEMBER 14, 2022

Can a single customer bring a restaurant chain to their knees? The hack spread like wildfire, so much that Chipotle removed the option from the app, citing poor guest and staff experience. The hack spread like wildfire, so much that Chipotle removed the option from the app, citing poor guest and staff experience. The Platform.

Marketing 222

Marketing Social Media Email Marketing Influencer 222

Modern Restaurant Management

MARCH 23, 2021

Customer demand for delivery is 135 times higher than before COVID-19, according to Yelp. Contactless ordering has become an integral part of business rather than just a tool to navigate this crisis. Ultimately, they’ll have to start thinking of the pandemic’s lessons as long-term business solutions for the future.

Ordering 216

Ordering Online Ordering Food Order Customer Service 216

Modern Restaurant Management

MAY 6, 2021

Restaurant owners were forced to grapple with a question they may have never thought they would have asked themselves pre-pandemic: “Will my business survive?” As vaccination rollouts continue and business restrictions lessen, a resurgence in patronage will likely begin. For customers, it became a new experience.

Kitchen Safety 186

Kitchen Safety Guest Recovery Employee Relations Technology 186

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

APRIL 23, 2021

Small Business Administration (SBA) as the first round of technology partners participating in a new initiative for the Restaurant Revitalization Fund (RRF). billion grant program will provide free monetary awards to restaurants and other F&B businesses suffering financial losses due to the pandemic.

Point of Sale 125

Point of Sale Webinar Small Business Customer Service 125

Modern Restaurant Management

JULY 14, 2023

Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. According to a recent survey by Wakefield Research, 90 percent of business respondents said they lack confidence that their business is adequately insured.

Insurance 88

Insurance Food Safety Employee Relations Small Business 88

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. The international award is open to businesses around the world. SAN FRANCISCO, Calif.,

2024 98

2024 Innovation Email Marketing Point of Sale 98

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Your next step is to signal to your staff (and customers) what you stand for. Set and enforce sexual harassment policies.

Leadership 195

Leadership FOH BOH Website Management 195

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Modern Restaurant Management

DECEMBER 28, 2023

2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores.

2024 185

2024 2023 Food Order 2013 185

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?

License 212

License Point of Sale Employee Relations Restaurant Law 212

7 Shifts

OCTOBER 15, 2020

The restaurants who received the funding agreed to pay all employees non-tipped minimum wage, plus their tips as the restaurant returns to regular operations, and agreed to serve at least 500 free meals to New Yorkers affected by COVID-19. Rent is the only thing that’s a constant burden on the business.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285