Sante

APRIL 2, 2020

We have already heard of examples where restaurants can deliver wine to customers, thus somewhat offsetting for being closed. If you are changing business models, then you will need to get different resources. Its goal is to research, develop, and deploy innovative funding models to aid small businesses in raising funds.

Small Business 130

Small Business Email Marketing Innovation Technology 130

Indoor Media

JUNE 10, 2021

No matter what your business does, excellent customer service is essential. The same goes for restaurants, salons, dry cleaners, grocery stores, and every other kind of business out there. Even across different industries and sectors, basic best service practices apply to every particular business.

Small Business 88

Small Business Advertising Customer Service Customer Experience 88

Bingage

MAY 9, 2021

Are You facing less customer interaction? Customer engagement is all about converting a new customer into repeat customers, but… It’s not that much easy in such a competitive era where everyone is trying to capture more and more customers, so what is the measure you should adopt to stand ahead of the competition?

Small Business 98

Small Business Loyalty Program Social Media Customer Service 98

Indoor Media

MAY 17, 2021

It’s important to plan around this factor instead of hoping for it to change because many small businesses and national brands are already designing virtual events. There are many ways in which restaurants and salons can get involved and start hosting their own experiences online, so read on for everything you’ll need to know.

Small Business 78

Small Business Events Advertising Social Media 78

Culinary Cues

DECEMBER 1, 2019

Every year, this weekend is the official time to celebrate small businesses. In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

Sling

JANUARY 24, 2020

Starting a small business is an exciting prospect. 7 Steps For Starting A Small Business. 1) Gain Hands-On Experience First. 7 Steps For Starting A Small Business. 1) Gain Hands-On Experience First. Customer Service. Business development. 3) Get To Know Your Customer Base.

Small Business 78

Small Business Restaurant Law Customer Service Customer Experience 78

Indoor Media

APRIL 20, 2020

Like thousands of small businesses, IndoorMedia received a notification that the Payment Protection Program ran out of money. With 31 years’ experience recommending businesses to shoppers in the local grocery store, IndoorMedia’s register tape division, RTUI, has been through multiple downturns. About IndoorMedia, Inc.

Small Business 148

Small Business Advertising Customer Service Customer Experience 148

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. The model makes sense from a clear business perspective.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Future Food

OCTOBER 29, 2019

Realities: An insider’s view of running a small “hospo” business. We, at Future Food, are employed to deliver best practice food and beverage service standards and to ensure that all businesses we work with are striving to push the bar higher. Small business is fantastic, nothing like being your own boss… they say.

Small Business 83

Small Business Food Supply Hospitality Customer Service 83

Indoor Media

SEPTEMBER 6, 2018

If you’re a small business owner, chances are you’ve been traumatized by online customer reviews. Experiences like these uphold the unspoken truth that review websites are designed solely for their own benefit rather than to help consumers or business owners. Authentic Recommendations. Useful Marketing Data.

Small Business 78

Small Business Customer Experience Social Media Customer Service 78

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Leadership 188

Leadership Small Business Customer Experience Hospitality 188

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. A promising 71.6 How are restaurants using AI now?

Customer Experience 153

Customer Experience Customer Service Technology Inventory 153

Cheetah

OCTOBER 26, 2020

Now that food security has been restored, it’s time for us to refocus our resources on our core mission – helping businesses thrive. We will continue to supply high-quality, restaurant-grade products and groceries, just as we will continue to support our customers and our communities in any way we can. A short recap.

Small Business 78

Small Business Food Supply Mobile Ordering Supplies 78

Bingage

FEBRUARY 20, 2023

One of the easiest techniques to do this is through Restaurant Upselling, or making your existing customers repeat customers. Upselling is much more than sales; it requires knowledge,experience ans smart work. Upselling is something that allows customers to purchase a more expensive dish or drink than they originally intended.

Customer Experience 52

Customer Experience Customer Service Technology Small Business 52

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Customer Experience 87

Customer Experience Online Ordering Customer Service Reservations 87

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

Equipment 174

Equipment Small Business Customer Service Pricing 174

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 152

Management Management Loyalty Program Social Media 152

Modern Restaurant Management

JANUARY 9, 2024

Restaurant owners should work to forecast their busy and slow seasons and use these projections to determine whether they are likely to need capital as they transition into their busy season. Small business owners should consider exploring options with their bank as well as these non-bank lenders.

Employee Relations 157

Employee Relations Small Business Advertising Customer Experience 157

Culinary Cues

MAY 3, 2023

Great bread IS ESSENTIAL in any level of restaurant experience. Your customers will rave, and you can raise your prices to cover the difference. Bakers know it, many chefs know it, and the customer craves it. Sweat the small stuff – it’s bigger than you think. Why is it overlooked so often? THE QUALITY OF THE ROLL.

Food Truck 467

Food Truck Customer Experience Food Supply Take-out 467

EATER

OCTOBER 16, 2020

People didn’t believe COVID would affect our remote community in South Dakota, but my cafe can’t take that chance This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience.

Small Business 145

Small Business Online Ordering Leadership Merchandise 145

Modern Restaurant Management

APRIL 11, 2024

The comeback of the food court and the impact of small treats were among the trends uncovered in Yelp’s first-ever Fastest Growing Brands report , which ranks brands that are growing the fastest on and off of Yelp. Businesses serving little treats like Crumbl Cookies and Dutch Bros are booming.

Social Media 152

Social Media Small Business Customer Service Customer Experience 152

Modern Restaurant Management

APRIL 3, 2024

With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust. Typically comprised of small business owners, this group may not have dedicated IT resources or the latest security tools.

Email Marketing 163

Email Marketing Point of Sale Franchise Franchising 163

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

RGU

JANUARY 1, 2020

Debra Murphy As I was working on my content audit , I came across a couple of posts on small business marketing trends for the years 2013 and 2014. Each trend became a marketing must-have for small businesses. 8 small business marketing trends essentials1. 8 small business marketing trends essentials1.

Small Business 52

Small Business Marketing Email Marketing Mobile Ordering 52

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 174

Specials Operations Hiring Front of House 174

Modern Restaurant Management

MARCH 25, 2021

Throughout her career, Ellen Linardi has been driven by the passion to build products that help small businesses hold their own against big companies.That desire fueled the Global Head of Product for Clover and her team to help restaurant owners struggling during the pandemic pivot operations and compete in the now digital-first world.

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Embrace the Suck

MAY 24, 2023

If your restaurant mirrors many others in your local scene, finding reliable staff is no small feat. We're curators of memorable experiences for others. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

Management 142

Management Management Back of House Customer Service 142

7 Shifts

NOVEMBER 22, 2021

In this article, you'll learn how to get a business loan for your restaurant so you can make your dream of starting or growing your restaurant a reality. Create a Restaurant Business Plan. Getting Your Restaurant Business Loan. Before you Begin: Create a Restaurant Business Plan. Getting Your Restaurant Business Loan.

Document 393

Document Cash Management Small Business Take-out 393

7 Shifts

MARCH 10, 2021

These may be traits that come naturally to the best restaurateurs, but they can also learn some valuable habits to help them efficiently and effectively run a business and meet their goals. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 206

2024 Loyalty Program Cash Management Customer Experience 206

Ordyx

AUGUST 2, 2019

For many small businesses, figuring out the best approach to finding new customers and keeping the current ones can be a stressful task that must be repeated again each day. Keep reading for tips on how to make sure your business has the right tech to suit your needs.

Small Business 52

Small Business Email Marketing Customer Service Website Management 52

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 63

Loyalty Program 2024 Email Marketing Coupons 63

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 58

Loyalty Program 2024 Email Marketing Customer Experience 58

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Two-way radios help workers respond quickly to these customer’s needs.

Customer Service 106

Customer Service Front of House Communication Kitchen Safety 106

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive.

Sourcing 171

Sourcing Social Media Front of House Customer Experience 171