Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report. Consumers have pent-up demand for restaurant meals.

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Definition Loyalty Program 2025 Fine Dining 282

Culinary Cues

MAY 12, 2025

Make the tomato an experience. Youre a chef, dont take the easy route of buying pre-cooked cold cuts for your meat roast, smoke or braise your own; make it your signature and let the customer see the product being sliced in front of them. Leave your customers speechless and your employees beaming with pride.

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Fine Dining Seasonal Menu Front of House White Paper 348

Modern Restaurant Management

APRIL 18, 2025

Great restaurants provide great experiences, and great restauranteurs unfortunately spend many of the hours in each week doing activities that could (and should) be automated, rather than being able to use those hours focusing on what makes their concept or business exceptional. Think about your morning routine.

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Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 18, 2025

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. Music and dining are all about expectations. It made our experience intolerable, but no manager/owner stepped in to make the correction.

Loyalty Program 251

Loyalty Program License Customer Experience Restaurant Law 251

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners. Tock's origin story is all about problem solving.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Unlike larger, formal dining establishments with starched linens and sprawling menus, bistros offer a relaxed intimacy that swaps stiff elegance for a warm, lived-in feel.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

JANUARY 22, 2025

That’s why this approach will help you avoid costly mistakes, save time making important decisions, and make for a less stressful renovation experience. How Design Technology Improves Space and Guest Experience Every square foot counts when redesigning a fast-casual eatery or a fine dining venue.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Embracing a multi-sensory, brand-fit guest experience to woo your full house transforms Mother’s Day from a routine meal into a celebrated tradition that resonates and builds loyalty.

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License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

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Technology Mobile Ordering Front of House Back of House 251

Restaurant Business

JUNE 20, 2025

at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring.

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Delivery Fast Casual Leadership Point of Sale 232

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Key customer factors that influence dining preferences, from demographics to behavior. A restaurant target market is the specific group of customers your restaurant is designed to attract.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Wara can be found in the north and north-central areas of Nigeria, the latter of which is the region veteran chef Ayo Balogun hails from. It’s important.”

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Fine Dining Fast Casual Dine-in Presentation 335

Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Theres plenty of fear and loathing going on in the restaurant business.

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Fine Dining Food Supply Customer Service Recruiting 242

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

DECEMBER 20, 2024

Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. A made-for-business streaming service ensures restaurants are playing legal music, enables operators to enhance the customer experience and eliminates the danger of hefty fines.

License 221

License Operations Fine Dining Customer Service 221

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.”

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

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2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

MAY 22, 2025

The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. In the food service industry, branded apparel is a critical extension of your business's identity.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Culinary Cues

FEBRUARY 18, 2025

At times the choices may seem insignificant but where customers are concerned nothing is insignificant. At what point, under what circumstances will you choose to sacrifice your standards for time, cost, efficiency, or type of customer? I guarantee customers will be lined up around the block because you chose to be exceptional.

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Fine Dining Small Business Customer Experience Equipment 238

Modern Restaurant Management

FEBRUARY 11, 2020

The premiumization of tea is a natural extension to what has been taking place in fine wine, specialty coffee, craft spirits and beer over the past several decades. Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages.

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Fine Dining Hotels Consumer Goods Beverage 576

7 Shifts

OCTOBER 28, 2024

However, it’s best to understand how cost-effective your current customer acquisition efforts are before dedicating resources to it. Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Architectural Considerations in HVAC.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

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Fine Dining Customer Experience Events Seasonal Menu 474

Modern Restaurant Management

OCTOBER 11, 2021

Whether you’re serving gourmet food in a fine dining establishment or flipping burgers next to the local university, there’s going to be an audience that works best for your business. When you take these factors into consideration, you can find the customers most likely to be interested in your restaurant.

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Marketing Food Truck Fine Dining Fast Casual 492

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 495

Fine Dining Customer Service Kitchen Safety Employee Relations 495

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

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Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

NOVEMBER 1, 2022

When dining out, more than half of consumers are watching their pennies and selecting cheaper items on the menu or cutting out desserts and/or appetizers to save on the bill. “As Americans are cutting back on their dining experiences, restaurants must be more proactive in getting customers in the door,” added Fink.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473