Restaurant Engine

MARCH 12, 2025

Its time to consider adding some AI into your marketing strategy to enhance customer engagement, streamline operations, and boost profitability. AI Helps Personalize the Customer Experience Consider your promotional emails to customers. If not, it can revolutionize your customer interaction.

2025

Modern Restaurant Management

DECEMBER 17, 2024

Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience. While features like ordering and paying via QR codes have become the norm, Back-of-House systems have lagged in sophistication.

2025

EATER

JUNE 2, 2025

The concept is a wine bar that serves ice cream, an experience she says London offers and New York doesnt, a low-commitment space where you can hang out with a friend without getting a full meal, where you dont wear pajamas but dont have to get fully dressed up and can socialize without spending a fortune. no, members clubs dont count).

Bar

Modern Restaurant Management

NOVEMBER 27, 2024

Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent).

2025

Paper Chase Accountancy

JUNE 25, 2025

It’s a strategic discipline focused on maximizing financial gain by selling the right product to the right customer at the right time for the right price. In simpler terms, it’s about getting the most money out of every available room, seat, or experience you offer. This guide is designed for beginners.

Tourism

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Following are some of the major restaurant trends to watch out for in 2022.

2022

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

Front of House

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. In fact, before COVID in 2016, both single people and couples spent a total of 35 million dollars on Valentine’s day experiences. Create a Prix Fixe Menu.

Social Media

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens

Modern Restaurant Management

NOVEMBER 25, 2019

Social media is one of the fastest and most efficient ways to communicate with your target market of potential customers and to engage with existing customers to encourage repeat business. With the right kind of social media marketing, your restaurant can start to build a customer base through word of mouth.

Social Media

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. and BOH (including cooks, chefs, etc.). Set seating times.

Outdoor

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. I think that’s definitely part of it. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher.

Online Ordering

Modern Restaurant Management

OCTOBER 31, 2019

Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. Promotions help get first time customers in the door. More content at a person’s fingertips can definitely drive sales and drive interest.

SEO

7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! Did you know that over 35% of restaurant customers in the U.S. Many of these diners even use these social platforms to pick and choose their next dining experience. Write a Marketing Plan.

Social Media

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience.

Social Media

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Make reservations. For restaurants that accept reservations, reserve. How far in advance you’ll want to reserve depends on the restaurant. To phone in the reservation yourself, always begin with “bonjour.” and keep them.

Fine Dining

Modern Restaurant Management

JUNE 17, 2021

"We are grateful for continued customer support which has helped us expand to new locations in the past year and we are looking forward to bringing the brand to new locations and connecting with new customers." The Mexican quick serve segment is definitely the place to be,” said Dejbakhsh. ” CPK in Hong Kong.

Franchising

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Online and Mobile Ordering Systems.

Technology

7 Shifts

NOVEMBER 5, 2019

Google My Business is a free tool you can use to manage your Google Search and Google Maps presence without taking potential customers to a website or a listing account. It helps to cut the customer’s path to your contact information, offers, reservations, and more. Here are a few examples.

Website Management

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? When diners are spending that kind of money, they want an amazing experience.

Pricing

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety

EATER

JANUARY 28, 2021

With a maximum of six guests per room and a 90-minute time limit, the experience seemed to Tamez to be a way to enjoy all the perks of indoor dining (like warmth, for one) with the safety of eating at home. Uni is far from the only hotel restaurant experimenting with in-room dining, though each operation has its idiosyncrasies.

Hotels

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. ” Building Loyalty. ” Building Loyalty. The Local Influence.

Travel

7 Shifts

FEBRUARY 15, 2022

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. It's, it's definitely more true now than it ever has been. This newfound attention can bring people to your website or reservation pages, and into your seats.

Social Media

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Consider the following factors while filling out these forms: Personal experience managing the employee in question: Are they pleasant to work with?

Point of Sale

Modern Restaurant Management

SEPTEMBER 18, 2020

But one thing is for sure: the COVID-19 pandemic has forever changed the restaurant dining experience. Yes, we will still have desserts, and fried foods, but restaurant customers are starting to demand fresh and nutritious immune boosting superfoods and fresh vegetables to keep healthy. What will we remember most about 2020?

Food Truck

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

Back of House

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

Online Ordering

EATER

MAY 20, 2022

As she waited for those folks to accelerate the recovery process, she worried: Pretty much all of her cake sales come from customers who see her new menu drops on Instagram. He created a text message explaining what had happened to send to his customers, but he could only send 50 messages a day, otherwise his number would be marked as spam.

Email Marketing

Future Food

DECEMBER 5, 2019

The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. The welcoming of the Meat-Free terminology will be used to entice customers; rather than words like Vegetarian and / or Vegan. The New Starbucks Reserve in Milan - Italy.

Hospitality

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. In 2019, diners spent $81.30 on average during Sunday's game. But how do you stand out?

Specials

Perfect Daily Grind

SEPTEMBER 1, 2022

“I have worked in coffee for around 17 years, so sometimes I need new inspiration and new opportunities to grow my skills and improve the experience for my customers,” he says. What’s more, coffee farmers can ask competitors questions about how they experience their coffee and if there is anything they can do differently on the farm.

Supplies

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” What is common to both is a commitment to customer service.

Technology

Gecko Hospitality

JANUARY 13, 2023

The hospitality leaders of this era were experts in customer service and hospitality business operations. Through around 1980 and 2000, the hospitality market began to focus on targeting very specific customers. To segment his properties and laser-focus on a specific customer group, Sternlicht creates W Hotel.

Hospitality

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. First, let’s look at the definition of restaurant operations management. Solid restaurant operations management ensures smooth day-to-day functioning and lays the foundation for growth and customer satisfaction.

Definition

7 Shifts

MAY 15, 2023

He drew on his experience in fine dining, an all too common one of overwork and chasing perfection, and knew that he wanted to create a healthier work environment at Pecking House. Recommended Reading: 4 Restaurants Fighting Wage Inequity for their Employees I was very informed by an experience I had in California.

Fine Dining