7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. Money Turnover costs the hospitality industry an average of $5,864 per employee.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment.

Social Media 117

Social Media Customer Service Customer Experience Recruiting 117

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. To master the process, consider these tips to recruit and retain long-term employees.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Less admin makes for freer staff to focus on delivering a quick and friendly service. Reduce Wait Times.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

Mobile Ordering 203

Mobile Ordering Customer Experience Customer Service Food Order 203

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. What is the typical service like on a busy shift? By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 197

Management Management Food Safety Communication 197

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average. So why is this issue worsening?

Café 188

Café Hospitality Training Customer Service 188

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. But today, restaurant tech plays a major role in improving the guest experience. And 60% of guests who have a positive guest experience at a restaurant say they’re likely to visit frequently. What is the guest experience? Quick links. Here’s how.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. It’s no secret that hospitality employees left the industry at high rates in the last two years.

2022 212

2022 FOH BOH Recruiting 212

Modern Restaurant Management

APRIL 22, 2021

It isn’t all doom-and-gloom, however, for the hospitality industry. ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future? ” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future?

Hiring 141

Hiring Food Safety Online Ordering 2021 141

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Modern Restaurant Management

MAY 14, 2021

It featured recruitment content and live sessions with Chipotle employees highlighting its benefits, career paths, cooking demos, and more. Vivili Hospitality Group in Prescott Arizona is partnering with Yavapai College to offer employees free college tuition in an effort to incentivize new and existing employees.

Hiring 169

Hiring Employee Relations Recruiting Education 169

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. ELEVATE – A Menu for Change One of the most significant resources for DEI training in the restaurant industry is ELEVATE – A Menu for Change , a program developed by the Multicultural Foodservice & Hospitality Alliance (MFHA).

Recruiting 78

Recruiting Training Workshop Back of House 78

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Future Food

APRIL 21, 2021

In organisations where food, hospitality and catering form an integral part in supporting the business goals – the culture of a traditional commercial catering company engaged to deliver and execute the food vision – must adapt to reflect and fit in with the same values. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

Future Food

APRIL 20, 2021

In organisations where food, hospitality and catering form an integral part in supporting the business goals – the culture of larger traditional commercial catering company engaged to deliver and execute the food vision – and must reflect and fit in with the same values. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Hospitality Experience.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Modern Restaurant Management

FEBRUARY 4, 2020

. “The fun has returned in multiple ways, from investments in our workforce to our fresh new marketing and messaging, to more contemporary recipes, to delivering an entirely new, more compelling experience for guests that has dramatically improved satisfaction levels. PPX Hospitality Launches.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR codes–or using them in your recruitment process–can be the catalyst that amplifies your applicant volume. What are QR codes you might ask?

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Open for Business

NOVEMBER 21, 2022

Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. A successful service starts before the restaurant opens its doors. Restaurant customer relationship management (CRM) software.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. We’re better at training than we are at recruiting. Consider the factors that are most important to your business and team: Who makes customers the happiest?

Hiring 283

Hiring Training Customer Experience 2010 283

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. ” The current situation is even tougher for full-service restaurants. The New York Times cites National Restaurant Association numbers that “staffing levels at full-service restaurants in February were still 20 percent — or 1.1

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

The Restaurant Times

JANUARY 28, 2022

Restaurant, resort, and hotel consulting services can help new entrepreneurs and established companies in the process of building up and maintaining their establishments. . Fast service and a growth-oriented business strategy are the two most important priorities for a QSR. Recruitment and Retention . Finances .

Recruiting 52

Recruiting Customer Service Hiring Seating 52

Future Food

OCTOBER 29, 2019

We, at Future Food, are employed to deliver best practice food and beverage service standards and to ensure that all businesses we work with are striving to push the bar higher. Our aim with this blog post is to provide an insider’s view of the realities of ‘living the hospitality dream’. Sounds like an exciting lifestyle. Let’s do it.

Small Business 83

Small Business Food Supply Hospitality Customer Service 83

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

Fast Casual 161

Fast Casual Hiring Front of House Casual 161

Lavu

DECEMBER 20, 2019

These may be payments to vendors or suppliers for services or goods received by. Customer service skills. Educational and Experience Requirements. While these traits are important, experience and education also play an important role. Experience with creating and maintaining spreadsheets. your company.

2020 78

2020 Insurance Education Employee Relations 78

Aaron Allen & Associates

AUGUST 15, 2023

These macroeconomic trends are expected to foster activity in the foodservice industry, especially emphasizing the demand side: consumption, tourism, and B2B services. The Red Sea hospitality and tourism project includes 16 hotels offering three thousand rooms — 12 of these hotels are opening in 2023.

Hotels 52

Hotels Catering Tourism 2023 52

Black Box Intelligence

SEPTEMBER 24, 2021

Prior to using consumer intelligence, it was difficult for the team to fully determine the consumer habits of our customers and who we were really competing with for share of occasions/wallet. We use it on a month-to-month basis to help us measure share growth relative to the competition, movement in customer demo and changes in frequency.

Social Media 79

Social Media Consumer Goods Download Point of Sale 79

The Restaurant Times

OCTOBER 29, 2021

Nicolas graduated with a Bachelor’s Degree in Hospitality Management from the Institute Paul Bocuse in Lyon, France. We are not here to provide the most amazing dining experience that one will remember the entire life. Peggy Lee- What is the USP that keeps the customers returning to LPM Restaurant & Bar?

Fine Dining 89

Fine Dining 2007 Customer Experience 2010 89