Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. The answer is emphatically – no.

Beverage 490

Beverage Events Food Order Website Management 490

7 Shifts

JULY 27, 2023

On Lula Cafe's website, they list their mission and values , which include creating joyful moments for the community, and promoting care, respect, integrity, safety, and transparency. Well, we have a meeting scheduled tomorrow with the management team to continue to talk about the mission and vision of the restaurant.

Communication 195

Communication Front of House Education Back of House 195

7 Shifts

JANUARY 20, 2023

Train your staff: Your staff should be well-trained and prepared to handle the increase in customer volume. It's hard enough to manage a higher workload without delivery. And best of all, they're easy to set up and manage. Your customers should know that you're open for business and ready to take their orders.

Specials 195

Specials 2023 Social Media Email Marketing 195

Lavu

SEPTEMBER 29, 2023

Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry. Encourage open communication and provide frequent feedback and recognition for outstanding performance. Cross train your new restaurant staff to keep up with the restaurant worker shortage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Culinary Cues

MAY 5, 2020

It’s the most essential ingredient in effective communication. It doesn’t make sense to reopen without a well thought out plan on how to keep all stakeholders safe, how to communicate your commitment to everyone, how to live that commitment, and how to rebuild a level of trust that alleviates fear and anxiety.

Kitchen Safety 286

Kitchen Safety Food Safety Food Truck Communication 286

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

JUNE 29, 2020

While waiting for our table (which was on an outside patio setting fully following social distance rules), I noticed there was a distinct difference in how the two establishments were managing COVID-19. Restaurant owners and managers should be asking themselves: How do we use this challenge to enhance the customer experience?

Kitchen Safety 219

Kitchen Safety Customer Experience Website Management Mobile Ordering 219

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Communicate with guests. Table management software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

APRIL 8, 2020

In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times. " What are the most effective ways to reach customers and engage with them and the community? and how they can best reach you.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

7 Shifts

MARCH 27, 2020

How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers. Then share general updates with staff through your team communication tool. Manage expectations by creating a timeline for updates.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Food, Menus and Kitchen Management. Coffee and Beverage Management. Design and Facility Management.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management.

2023 78

2023 Management Management Tip Distribution 78

7 Shifts

FEBRUARY 26, 2021

These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. Send customers special offers, communicate directly, and keep them up to date. Without existing apps, this lives on your restaurant’s website. Does it integrate with my restaurant’s website?

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Ken Burgin

AUGUST 6, 2022

Effective crisis planning and management is a must. Can we all be expert crisis managers or are some people better at it than others? Thinking ahead, backup, clear policies and documentation are the key to good management and efficient operations. If and when –it hits the fan, what is your communication plan ?

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Modern Restaurant Management

SEPTEMBER 14, 2020

Restaurant owners and managers will continue to face challenges until a safe and effective vaccine for COVID-19 is developed and widely distributed. A playbook built around the customer experience can help you update policies and procedures to fit the new circumstances and train employees on new safety measures.

Online Ordering 187

Online Ordering Kitchen Safety Food Safety Customer Experience 187

Sling

MAY 14, 2022

Employee value proposition defined Elements of an effective employee value proposition Tips for creating a compelling employee value proposition Build value with strong team management. With clear career development pathways, employees get the training and enrichment they need and employers get a more-engaged, better-trained workforce.

Management 78

Management Management Employee Relations Insurance 78

Tableo

JULY 26, 2023

Regulations may cover topics such as allergen management, food handling, storage, temperature control, hygienic practices and pest control. Train your staff on these protocols and regularly reinforce the importance of following them. Education and training Invest in educating and training your staff about food safety procedures.

Food Safety 75

Food Safety Allergens Kitchen Safety Food 75

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Restaurant365

SEPTEMBER 27, 2021

A hiring solution allows managers to organize and manage applications all in one place, automatically tracking applicants in the hiring pipeline. The restaurant industry has historically had a high turnover rate, but owners, operators, and managers are currently facing an unprecedented labor shortage.

Hiring 78

Hiring Technology Recruiting Website Management 78

ChowNow

JUNE 29, 2020

ChowNow’s restaurant partners can take orders directly from some of the world’s most popular websites, including: Google Search, Maps, and Assistant. In fact, many restaurants are slimming down their menus in order to reduce waste, simplify training and prep, and save money. TripAdvisor.

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

7 Shifts

AUGUST 18, 2021

Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Restaurant Audience Management Software. Avoid overbooking reservations. Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Tableo

JUNE 30, 2023

The correct tools can completely change how you manage your organisation, from streamlining operations to improving client experiences. POS (Point of Sale) system Streamlined order management With the aid of a POS system, your workers can accept orders easily and communicate them to the kitchen without any delays.

Mobile Ordering 40

Mobile Ordering Online Ordering Website Management Restaurant Law 40

Ken Burgin

JULY 9, 2022

Approachable management: someone in authority who staff can talk to if they notice things aren’t right. Good internal communication systems – allowing staff and management to communicate freely. Up-to-date information about costs and percentages – sharing the results of stocktake and purchasing with managers.

Point of Sale 60

Point of Sale Cash Management Website Management Audits 60

Modern Restaurant Management

MARCH 16, 2021

Two-Way Text Communication with Guests. On-the-Fly Menu Management. Two-Way Text Communication with Guests. Many turned to their social media channels and restaurant websites to welcome guests to new pandemic-friendly products and ordering methods. Menu Management On-the-Fly. Do I have the time to take this on?

POS 106

POS Mobile Ordering Online Ordering Cash Management 106

Modern Restaurant Management

FEBRUARY 2, 2022

So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. If a customer searches for a restaurant and finds their website, all the better is that they can place their order once something delicious catches their eye. Go Digital.

Loyalty Program 183

Loyalty Program Online Ordering Social Media Mobile Ordering 183

Get Beyond

JANUARY 4, 2024

If your business is digital-first, take the time to review customer chat transcripts, email copy, and the website experience to improve the online shopping experience. Upskilling essentially means adding a new skill to your resume through training or online certification. Stay Secure The best time to update your security was yesterday.

2024 52

2024 Small Business Cash Management Email Marketing 52

Sling

OCTOBER 31, 2022

Doing so will give you valuable insight into what it takes to run this type of business on a daily basis, including fundamentals like: Marketing Payroll Retail management Scheduling Employee development Customer service. Start by visiting the website for your secretary of state. 9) Investigate workforce-management technology.

Insurance 78

Insurance Website Management Equipment Advertising 78

Bingage

JANUARY 25, 2023

The tool seems pretty knowledgeable in the areas where there is good training for it to learn from. Engines like Chat-GPT are “trained” (programmed and reinforced) to mimic writing styles, avoid certain types of conversations, and learn from your questions. It’s like having a personal robot, always ready to offer a helping hand.

Email Marketing 105

Email Marketing Reference Website Management Social Media 105

Open for Business

MARCH 21, 2023

Online reviews: Customer reviews on websites like OpenTable, Google, Facebook, and Yelp are powerful forms of word-of-mouth marketing. Incorporate that wow factor as you workshop new dishes, plan updates to the space, and train staff. Train staff to inquire during and after service. That includes actively seeking guest feedback.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Open for Business

MARCH 1, 2023

In the simplest terms, an employee referral is when one of your current employees tells a friend about an opportunity to work at your restaurant and connects you or a hiring manager with the potential new hire. You’ll save money Setting up a referral program is a bargain compared to hiring recruiters and hiring managers.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

ChefMod

OCTOBER 6, 2021

But, how have they managed to stay up and running so far? Furthermore, the pandemic has eliminated the need for salespeople, forcing many operators to heavily rely on website/app focused shopping. New products in the market and relevant nutritional data can easily and effectively be communicated online, with the help of photos.

2021 52

2021 Email Marketing Front of House Cash Management 52

Sling

OCTOBER 13, 2022

After that, you’ll meet with Maggie, the HR manager who will get you started on the necessary paperwork. System orientation and training with IT Director, John 3:30 p.m. Training with team manager. Once the new employee arrives, do your best to maintain strong communication with them — and everyone on your team.

Dietary Restrictions 78

Dietary Restrictions Hiring Website Management Information 78