Modern Restaurant Management

OCTOBER 17, 2024

Doing so can help restaurant owners and operators present their business in the best light to insurers, while protecting their business from insurance claims, business interruption or even costly litigation. Second, in the kitchen, training is a critical component of a safe workplace.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

APRIL 28, 2025

” One presents a clear case. Here’s how to get everyone on the same page: Train your managers to document early and often. Train your managers —especially on documentation and communication. The employee was terminated on [date] for violating this policy. See attached write-up from [manager name].”

Document 340

Document Coaching Audits Training 340

Culinary Cues

NOVEMBER 22, 2024

The rich umami smell of steaks, chops, and roasts as they caramelize on the grill or in the oven, releasing a richness that turns on the desire that surrounds eating, and of course, the always present smell of fresh coffee, the intoxicating elixir that keeps cooks’ energy levels up and provides that comfortable boost when needed.

Food 414

Food Front of House Back of House Point of Sale 414

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

MAY 30, 2025

This can present serious issues for a business. Putting empathy first in your communications can make a real difference. One key way to do this is to train your customer service team to really listen. Sure, people are busy and always on the go. But they still want to feel a real connection with the businesses they interact with.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. This automated approach ensures customers are presented with premium options at the right moment, without relying on staff to remember to offer them.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JUNE 25, 2020

Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees. Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Promote Employee Reconditioning. Foster Good Hygiene.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. If competitors are easier to find and communicate with, your business could lose customers quickly. Should you consider entering the food truck business?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

JULY 18, 2024

It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.

Management 474

Management Management FOH BOH 474

Culinary Cues

FEBRUARY 27, 2025

.” Jack Welch Welch, the visionary past CEO of General Electric points to the most important role of a leader (chef, manager, restaurant owner) which is to develop their staff, to mentor them, to teach and train, and feed their passion until they match or even surpass your own abilities. This is the sign of true leadership.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. Each property is unique – thus the job of chef is also unique.

Beverage 520

Beverage Events Food Order Website Management 520

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? PLAN BETTER –TRAIN HARDER. How will they measure their success as aligned with these standards or objectives?

Education 587

Education Food Supply Training Communication 587

Modern Restaurant Management

MARCH 31, 2022

With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present! Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’ Why is communication a key to restaurant efficiency?

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Culinary Cues

APRIL 10, 2025

One such awakening is my passion for telling stories, writing, and communicating thoughts with the pen and keyboard. On this day in 2025 I humbly present my third novel a work of fiction that allows me to tell a story through the eyes of a chef. As a 15-year-old I had no business thinking about becoming a chef, but I did.

Travel 350

Travel 2025 Blog Food Order 350

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. During COVID staff had to keep their distance from one another while still communicating properly to serve the clientele. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JUNE 7, 2021

Although not as great, the risk of surface transmissions is still present. Restaurants should take the time to review and update all disinfection procedures as well as re-train employees on proper disinfection protocols. Restaurants can start by placing hand sanitizer stations at the entrance and in all high traffic areas. In the U.S.,

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. Let your compassion and preparedness shine.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Management 490

Management Management Loyalty Program Social Media 490

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

AUGUST 4, 2021

If each of these is clear, communicated, and lived into, it helps everyone make better decisions more quickly. Standardized Operating Procedures (SOPs) : Are your SOPs documented for training and replication, including recipes, steps of services, BOH processes, etc.?

BOH 539

BOH Document Training Operations 539

7 Shifts

NOVEMBER 15, 2024

As such, knowledge of the law and how to train staff to comply is crucial. Effective managers prioritize regular training sessions that cover responsible serving practices. They may train staff to double-check bills before presenting them to customers or implement digital billing systems that reduce human error.

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm. It is done through the packaging, food presentation and overall customer service.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET. You get the picture. [] FAILURE TO COMMUNICATION USING TODAY’S MEDIUMS.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Culinary Cues

MAY 6, 2025

I have long touted the importance of breaking bread and using our skill as cooks to communicate at a different level with people who may agree or disagree with us, but who can find common ground over a well-prepared plate of food. Food knowledge equals better consumers. How will you do that?

Consumer Goods 249

Consumer Goods Education Sourcing Training 249

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry. Personalized engagement is another area where advanced networks shine.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

OCTOBER 19, 2020

Remember: when employees feel engaged and valued, they’re more likely to “buy in” to the ideas presented. The software solutions that include built-in analytics can also indicate potential hot spots, so you’re aware of where your attention is needed most, from trainings to compliance to supply issues.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

JULY 21, 2023

Besides financial and operational responsibilities in my day to day, I’m in constant contact with our team, communicating with them several times a day and am present at all of our restaurants. I believe in a daily training and mentorship to our managers and everything can be achieved by our team if they are committed to it.

Hotels 418

Hotels Restaurant Law Hospitality Hiring 418

Culinary Cues

APRIL 8, 2020

As a professional cook you have learned how important your role is in the process of preparing and presenting food. THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. You have developed a habit of truthful, important communication with all stakeholders and know how important it is to accept the same from others.

Communication 474

Communication Food Supply Customer Service Small Business 474

Modern Restaurant Management

JUNE 30, 2023

Thoroughly Test Ideas and Train Employees Before Implementation A well-known QSR brand recently failed to fully vet its app prior to releasing it for customer use. ” This was both a technology and operational fail due to lack of proper testing/QA and employee training.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Culinary Cues

OCTOBER 19, 2020

All of the aspects of understanding oneself and those around you are at play at every moment in the kitchen. [] COMMUNICATION. Communication in all of its forms is essential in a well-run kitchen. Verbal, body language, written communication, and eye contact are used by cooks – all the time. PLAN BETTER – TRAIN HARDER.

Restaurant Law 450

Restaurant Law Communication Café Take-out 450

Culinary Cues

SEPTEMBER 14, 2023

They fear the look of disappointment or an abrasive comment; they fear the plate of untouched food, the half-eaten entrée they wrestled through heat and intensity of the kitchen to prepare and present, and they fear the role they may play in the success or failure of the restaurant. TRAINING: You can never train too much.

Employee Relations 449

Employee Relations Training Take-out Fine Dining 449

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH Food Safety BOH Customer Service 307