Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

MAY 29, 2024

"Restaurants thinking about implementing surge pricing need to balance the revenue upside with the potential brand backlash," says Savneet Singh, CEO of PAR Technology. "While ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty?

Pricing 482

Pricing Airlines Loyalty Program Education 482

Modern Restaurant Management

MAY 22, 2025

Brand Expression Through Uniform Design Branded apparel offers a controlled visual communication channel that reinforces your establishment's aesthetic. Evaluating total cost of ownership—including expected garment lifespan and replacement cycles—provides more accurate budgetary guidance than initial purchase price alone.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. The more you understand your customers, the better you can fine-tune your marketing and pricing strategies. Restaurants collect a ton of customer data.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JUNE 16, 2025

Segments like the College and University sector are attempting to plan budget for FY 2026 and are not able to get reliable pricing from their partners across the supply-chain. ” Higher tariffs will certainly cause prices to rise for U.S. ” Higher tariffs will certainly cause prices to rise for U.S.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Loyalty innovation is not always true innovation," Lynch added. "It’s "Restaurants have a loyalty program but haven’t put in place many best practices (i.e.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Be sure to understand the pricing structure and how it fits into your budget.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

EATER

OCTOBER 21, 2024

PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” This puts restaurateurs in a precarious position of having to communicate choices and challenges without sullying the fun of eating out. Congratulations.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

ChowNow

FEBRUARY 13, 2025

If customer retention is a priority consider a digital loyalty program or automated marketing tools. A higher-priced system that saves time and reduces errors might be more valuable than a cheaper, less effective alternative. If expansion is in your future choose scalable, cloud-based technology that grows with your business.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JANUARY 8, 2024

This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

MARCH 27, 2025

Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Promotions & Discounts: Limited-time deals and loyalty programs can incentivize more online orders. Portion size. How well your menu is optimized for delivery.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. This builds their loyalty to the company, but also improves the service and efficiency in your organization and reduces costs by reducing turnover.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

MARCH 11, 2025

. – Sophia Goldberg, Founder and CEO, Ansa The big lesson I learned is that I've had to continue to adapt my pricing, because people are still watching their spending. That's why we instituted lower-priced lunch specials and made other adjustments. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 28, 2024

To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures. How important is continual training?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

ChowNow

FEBRUARY 28, 2025

Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. A well-designed rewards program does just that, turning one-time customers into loyal regulars. A well-designed rewards program does just that, turning one-time customers into loyal regulars.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Focus POS

OCTOBER 1, 2020

With a loyalty program that resonates with what your customers value, you open the doors to greater communication with your customer base that translates to much more than just increased revenue. How loyalty programs have evolved. Modern loyalty programs add a lot more than a free item after so many purchases.

Loyalty Program 187

Loyalty Program Email Marketing Coupons Customer Service 187

Modern Restaurant Management

NOVEMBER 28, 2022

However, when the pandemic hit, people were less sensitive to prices. Solutions like self-ordering technology have several benefits, like increasing revenue through algorithmically programmed upselling technology. In 2023, consumers will be more cost-conscious due to inflation and limited wallet share.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. This means budgeting, tracking expenses like food and labor, and adjusting pricing to balance profitability with customer appeal. Offer clear career growth opportunities to keep employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

ChowNow

MAY 16, 2025

Promote Your App or Rewards Program on Your Restaurant Website If your restaurant has a mobile app or a rewards program, your website should be actively driving signups. Share the value of your rewards program Loyalty programs only work if people know they exist. Loyalty isnt automatic.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Modern Restaurant Management

OCTOBER 1, 2022

Restaurants, in turn, have to deal with skyrocketing prices on products and fuel. Communicate with Customers on Social Media. Despite the significant number of communication channels, email marketing isn’t as outdated as it may seem. But is it so simple to stand out from the crowd in 2022? Meet your guests on social media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. In-app communication with customers or the admin panel.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 10, 2021

Next time you book a hotel, have a look at all the cues of the street fight that is going on for your business: loyalty points, complimentary amenities (such as speedy wi-fi and free breakfast), and priority upgrades all offered as “book direct” incentives. Real Estate.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

OCTOBER 13, 2023

The five tips below will help employers give gifts that receive the intended response, be it increased loyalty, retention or morale. In contrast, offering limited reward choices or generic gifts can inadvertently communicate a lack of consideration, leading to a sense of disconnection and dissatisfaction.

Loyalty Program 440

Loyalty Program Workshop Events Certification 440

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Tight menus, for set prices, at times offering previously unapproachable product at approachable prices.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

APRIL 2, 2020

MenuDrive allows restaurants to add their own delivery services, or utilize Lavu’s national partner for fixed-price, commission-free deliveries. ” The platform includes tools like email marketing, coupons, and a loyalty program that are built-in and ready to go. The hashtag for this program is #BetterTogetherCHART.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

SEPTEMBER 15, 2021

When guests order items that are priced slightly higher, check sizes go up, and tips in turn with them. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program. A great loyalty program itself acts as another channel for suggestive selling.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Lavu

NOVEMBER 29, 2024

With features like dual pricing to cut credit card fees, real-time inventory tracking, and integrations with QuickBooks and Uber Eats, Lavu simplifies operations for businesses of all sizes. Key Benefits: Efficiency Boost: Kitchen Display System improves communication; payroll tools simplify staff management.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Personalized communications aren’t creepy, they’re expected. 43 percent say it makes them more loyal to the eatery.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539