Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected.

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Operations Point of Sale POS Small Business 240

Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

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Hospitality Technology Mobile Ordering Food Safety 208

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

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Hospitality Ordering Front of House Customer Experience 230

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. Indeed, many businesses that were caught flat-footed are on the brink of closure due to disruptions in their daily operations. What Risks Does The Hospitality Sector Face? Operating system failure.

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Hospitality Insurance Food Supply Social Media 182

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

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Hospitality Food Safety Customer Experience Online Ordering 197

Bizimply

FEBRUARY 7, 2024

Workforce management experts Bizimply are launching a new tool to help hospitality operators improve team member engagement, while also ensuring that all communications between employers and employees are transparent, open, and kept separate from personal communication apps.

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Hospitality Communication Management Management 52

Future Food

OCTOBER 30, 2023

As a Food and Hospitality Consultant working with shopping centres, mixed use development and stand-alone businesses in Australia, I share with you the many operational challenges I see across many different sectors. Future Food and the Sydney Fish Market are working together to ensure an exceptional level of operating standards.

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Operations Uniforms Merchandise Small Business 78

Gecko Hospitality

FEBRUARY 24, 2023

The same is true for excelling and being successful in a career in hospitality. Opening the Roadmap The hospitality industry encompasses a vast array of sectors, divisions and businesses. According to Zippia , the average age of an employed hospitality representative is 46 years old. But that is not a true picture.

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Hospitality Communication Technology Hotels 74

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Number of Locations: 16.

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Front of House Back of House Communication Employee Relations 369

7 Shifts

MARCH 28, 2023

in Atlanta It's our job to understand the challenges that restaurant operators face, and provide the tools they need to simplify their operations and improve performance for their restaurant. They want flexible scheduling, improved communication, ways to give feedback, and fast and transparent tip payments.

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Hiring Hospitality POS Management 370

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

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Leadership Innovation Hospitality Management 96

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Among them, ConnectSmart® Kitchen remains a g ame-changer , revolutionizing how restaurants o p timize l abor and streamline their operations.

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2024 Operations Front of House Social Media 52

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One easy way to achieve this is for public communications from company executives, or that represent the brand as a whole, to display vulnerability, which fosters relatability and trust.

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Hospitality Social Media Customer Service Email Marketing 100

Culinary Cues

AUGUST 28, 2020

For the restaurant operator caught up in the current, somewhat bleak reality of the business environment we are living in – there is hope in knowing how resilient the business of food can be. COMMUNICATION. Become obsessed with communication! HOSPITALITY FIRST. How do you make it come alive with hospitality?

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Social Media Communication Loyalty Program Training 436

Hot Schedules

NOVEMBER 3, 2020

Top 3 Fundamentals of Running Vital Restaurant Operations. S ome may look back on 2020 as the year that fundamentally changed the hospitality industry – and they wouldn’t be wrong. Here’s where the hospitality comes in – providing service that is felt or seen, not spoken. A lot, actually.

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Operations Document Point of Sale Social Media 148

7 Shifts

SEPTEMBER 21, 2023

The shrunken labor pool inflation, turnover, and technology, all make up the stew that operating a restaurant is in 2023. So we surveyed more than 1,000 restaurant operators across North America to find out what their challenges are—and what they're doing to adapt. The greatest challenge is staff retention.

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2023 Leadership Hiring Fast Casual 397

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. It was a way to solve the scheduling and communication headaches that restaurateurs like you often deal with.

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Hospitality Hiring Communication Training 448

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. FACs are also a great way for franchisees to meet and learn from the best operators in their cohort. Communicate Expectations or an Agenda.

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Franchise Franchising Communication Front of House 370

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

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Leadership Customer Service Customer Experience Technology 197

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. Chances are pretty good the answer will be: “Communication.” Guess what?

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Cash Management Social Media Restaurant Law Communication 366

Crunchtime

JUNE 17, 2020

Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now. Reductions in operating capacity, changing operating hours, limited menus, and an emphasis on different sales channels are driving fluctuations in labor forecasts and employee schedules.

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Communication Hospitality Operations Management 78

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. Food, hospitality and the customer experience will continue to rely upon execution of excellence and the hot pursuit in the very definition of it. The Environment 22.

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Hospitality 2020 Food Point of Sale 145

Culinary Cues

MAY 21, 2023

Equipment in the kitchen like combi-ovens, sous vide circulators, and cook/chill for large scale operations have made us more efficient and consistent. Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Technology, in this case, is socially isolating.

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Technology Social Media Back of House Front of House 335

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

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Hospitality Tourism Innovation Hotels 88

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking. The Solution: Standardize team communication.

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Tip Distribution Email Marketing Communication Coaching 397

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality.

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Leadership Communication Entertainment Hospitality 52

7 Shifts

DECEMBER 13, 2021

As we look to hire new team members and keep existing ones, restaurant operators have to ask them what they're looking for—because what we thought it was clearly hasn't been enough to keep restaurant employees around. And what can operators do more (or less) of to make hospitality into a long-term and viable career? Appendices.

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Employee Relations Communication Hospitality 2022 370

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. What we all want is a return to some degree of “Normality”, whatever this may be.

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Hospitality Tourism Airlines Café 78

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. Image via Frameweb. Charlie Carrington pivoted to delivery home meal box but tied in video master class.

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Hospitality Point of Sale Customer Service Customer Experience 88

Ken Burgin

MARCH 21, 2020

I had a short interview on Sky News today about the state of the hospitality industry. You’ve been in the hospitality industry for more than 20 years. Overcommunicate how you are operating responsibility – remove tables to stick to the 4 sq m. I was given four questions to consider, and prepared some bullet point reminders.

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Hospitality 2020 Government Café 125

Future Food

JUNE 26, 2022

The ups and down of the past 24 months has; and is continuing to batter the food and hospitality industry from every angle. Change can be good and for Future Food, we are seeing a new approach to how food and beverage operators and hospitality groups wish to partner with Landlords across all industry sectors.

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Operations Food Hospitality Document 78

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. Take the initiative, communicate, and show genuine interest in their capabilities. Keep your recruitment and marketing initiatives energized and operative all year round. Discard the age-old adage, "Treat people as you want to be treated."

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Recruiting Coaching Hiring Customer Experience 327

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover.

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Hospitality Food Food Safety Customer Service 120

7 Shifts

JANUARY 19, 2022

Discover how a few are using 7shifts to manage scheduling and communication. You get to serve more people your brand of hospitality, and provide more people with jobs and careers. Before she was Pita Way's director of operations, Holly Megges was a store manager at one of Pita Way's 13 locations.

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Point of Sale Franchise Franchising Communication 370

Future Food

JUNE 4, 2020

Food & hospitality is open for business. The profound power of the anticipation and excitement these simple words hold is balanced by the weight of a new normal for food and hospitality operators. It’s been a connection with food operators that isn’t likely to just disappear, now that the doors are open.

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Hospitality Food Food Safety Customer Service 78

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Establish Clear Lines of Communication. High turnover has long been a core tenet of the hospitality industry. And what can operators do more (or less) of to make hospitality a long-term and viable career?

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Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

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Back of House Communication Hiring Magazine 207