Culinary Cues

AUGUST 28, 2020

For the restaurant operator caught up in the current, somewhat bleak reality of the business environment we are living in – there is hope in knowing how resilient the business of food can be. COMMUNICATION. Become obsessed with communication! HOSPITALITY FIRST. How do you make it come alive with hospitality?

Social Media 438

Social Media Communication Loyalty Program Training 438

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Number of Locations: 16.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 197

Leadership Customer Service Customer Experience Technology 197

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Most restaurants train new employees, but oftentimes it stops there.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. It was a way to solve the scheduling and communication headaches that restaurateurs like you often deal with.

Hospitality 448

Hospitality Hiring Communication Training 448

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 197

Hospitality Food Safety Customer Experience Online Ordering 197

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? Why acing the employee lifecycle matters The employee lifecycle holds one of the keys to restaurant success for owners and operators.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. Take the initiative, communicate, and show genuine interest in their capabilities. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning. Discard the age-old adage, "Treat people as you want to be treated."

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Foodable

NOVEMBER 3, 2020

Bar Virtual is a collaboration featuring hospitality, beverage and bar experts from around the world to share their innovations and ideas that will help your bar business survive in the new era. Episode Takeaways: Operators with multiple locations across state lines are struggling to follow the ever-changing coronavirus guidelines.

Training 105

Training Beverage Hospitality Events 105

Culinary Cues

MAY 21, 2023

Equipment in the kitchen like combi-ovens, sous vide circulators, and cook/chill for large scale operations have made us more efficient and consistent. Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Technology, in this case, is socially isolating.

Technology 339

Technology Social Media Back of House Front of House 339

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who are successful in the restaurant business live and breathe service and hospitality. PLAN BETTER – TRAIN HARDER.

Customer Experience 371

Customer Experience Café Training Hospitality 371

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Metrics and sheets you'll need to track include cost of goods sold, labor costs, new operating income, profit, and (see below) inventory costs. Operations This is the catch-all of all restaurant manager responsibilities.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 230

Front of House Loyalty Program Back of House Training 230

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. Food, hospitality and the customer experience will continue to rely upon execution of excellence and the hot pursuit in the very definition of it. The Environment 22.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 197

Management Management Food Safety Communication 197

Culinary Cues

MARCH 19, 2020

I have communicated with many who are crushed with fear, a sense of loss, and helplessness after telling employees that they can’t keep them on and there is no indication of when things might return to normalcy. This is a perfect time to focus on training.

Insurance 427

Insurance Government Training Small Business 427

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality.

Leadership 52

Leadership Communication Entertainment Hospitality 52

Modern Restaurant Management

JULY 21, 2022

However, these two professions also contend with miscommunication, lack of quality pitches, and unprepared sources, which can break a story, especially in the hospitality industry where items like employment regulations, infection outbreaks, audits, and supply chain issues are dynamic and challenging. Engage in Media Training.

Hospitality 132

Hospitality Audits Sourcing Waste 132

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Establish Clear Lines of Communication. High turnover has long been a core tenet of the hospitality industry. And what can operators do more (or less) of to make hospitality a long-term and viable career?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. Staff are also welcome to receive education in areas outside of their main roles, like bakers who want sommelier training. How can you encourage them to care about the business and invest time and energy into their role?

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

DECEMBER 13, 2021

As we look to hire new team members and keep existing ones, restaurant operators have to ask them what they're looking for—because what we thought it was clearly hasn't been enough to keep restaurant employees around. And what can operators do more (or less) of to make hospitality into a long-term and viable career? Appendices.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Culinary Cues

APRIL 18, 2023

Restaurants need to zero in on finding out what they are really good at, buy the best quality raw materials, train their cooks to execute consistently great delivery of attractive and tasty food, and deliver it hot or cold as required. Plan, equip, train, evaluate, educate, and celebrate each and every employee. A great story.

Food Truck 322

Food Truck Back of House Education Training 322

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. What we all want is a return to some degree of “Normality”, whatever this may be.

Hospitality 78

Hospitality Tourism Airlines Café 78

Culinary Cues

MAY 5, 2020

but it will be your commitment to the safety of all involved that is the key to rebuilding a level of trust that will carry your operation through this tenuous time and on to an eventual renewal of prosperity. It’s the most essential ingredient in effective communication. Trust is the glue of life. What would your level of trust be?

Kitchen Safety 286

Kitchen Safety Food Safety Food Truck Communication 286

The Restaurant Times

DECEMBER 28, 2021

The hospitality sector has had to undergo some significant changes in a very short span of time to survive amidst the new normal. Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . 4 Ways To Train Your New Bar Staff For COVID-Appropriate Etiquette.

Training 52

Training Bar Online Ordering Customer Service 52

Future Food

JUNE 26, 2022

The ups and down of the past 24 months has; and is continuing to batter the food and hospitality industry from every angle. Change can be good and for Future Food, we are seeing a new approach to how food and beverage operators and hospitality groups wish to partner with Landlords across all industry sectors.

Operations 78

Operations Food Hospitality Document 78

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. The question is: How can I determine what is important to my team and what will make them more dedicated to my operation? This really opened the lines of communication for both the employee and management.

Communication 227

Communication Training Management Management 227

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. The restaurant labor shortage has had significant impacts on restaurant operations. million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

MAY 25, 2021

I'm excited to share that 7shifts has raised $21.5MM led by Danny Meyer's Enlightened Hospitality Investments , which is the investment arm of Union Square Hospitality Group (USHG). We witnessed several of our long-time restaurant operator partners tragically go out of business. Accelerate integrations that improve efficiencies.

Customer Experience 370

Customer Experience POS Hiring 2020 370

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215