Gecko Hospitality

FEBRUARY 24, 2023

The same is true for excelling and being successful in a career in hospitality. Opening the Roadmap The hospitality industry encompasses a vast array of sectors, divisions and businesses. According to Zippia , the average age of an employed hospitality representative is 46 years old. But that is not a true picture.

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Hospitality Communication Technology Hotels 74

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

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Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

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Hospitality Technology Mobile Ordering Food Safety 209

Open for Business

JUNE 15, 2023

This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. This communication technique goes beyond hearing what another person has to say. It’s also important to understand what your own body language communicates to others.

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Hospitality Loyalty Program Communication Training 78

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. Develop Effective Communication Channels. Communication will be vital during a crisis.

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Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Following are a few simple steps hospitality operators should consider: Remember that Guests Come for the Experience.

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Hospitality Ordering Front of House Customer Experience 230

Gecko Hospitality

MARCH 10, 2023

Sticking to Traditional Work Hours: The hospitality industry is an ever-changing industry. People Leave Because of Leaders and Managers Becoming a successful leader in hospitality management is no small feat. Why would someone leave their hospitality position? The hospitality industry is full of great leaders.

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Hospitality Leadership Coaching Seminar 94

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One easy way to achieve this is for public communications from company executives, or that represent the brand as a whole, to display vulnerability, which fosters relatability and trust.

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Hospitality Social Media Customer Service Email Marketing 101

Bizimply

FEBRUARY 7, 2024

Workforce management experts Bizimply are launching a new tool to help hospitality operators improve team member engagement, while also ensuring that all communications between employers and employees are transparent, open, and kept separate from personal communication apps.

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Hospitality Communication Management Management 52

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

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Leadership Innovation Hospitality Management 96

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

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Leadership Customer Service Customer Experience Technology 197

Bizimply

OCTOBER 2, 2020

A comprehensive guide to effective communication for managers. Leaders in hospitality and retail have to juggle rota management, supplier relationships, training and time cards along with a mountain of other responsibilities which can result in their role getting a bit messy. We know the role of a leader is complicated.

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Communication Management Management Retail 89

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

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Communication Hospitality Email Marketing Social Media 49

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. Chances are pretty good the answer will be: “Communication.” Guess what?

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Cash Management Social Media Restaurant Law Communication 377

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

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Hospitality Tourism Innovation Hotels 88

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. Food, hospitality and the customer experience will continue to rely upon execution of excellence and the hot pursuit in the very definition of it. The Environment 22.

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Hospitality 2020 Food Point of Sale 145

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. With their original methods of scheduling, communication among staff and management was disconnected.

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Front of House Back of House Communication Employee Relations 369

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking. The Solution: Standardize team communication.

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Tip Distribution Email Marketing Communication Coaching 397

Crunchtime

JUNE 17, 2020

Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now. In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive.

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Communication Hospitality Operations Management 78

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality.

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Leadership Communication Entertainment Hospitality 52

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. It was a way to solve the scheduling and communication headaches that restaurateurs like you often deal with.

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Hospitality Hiring Communication Training 448

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. HOSPITALITY FIRST.

Social Media 441

Social Media Communication Loyalty Program Training 441

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

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Hospitality Marketing Website Management Customer Experience 78

Typsy

SEPTEMBER 3, 2020

Subscribers and newsletters might seem like they don't have anything to do with hospitality, but it's really just another form of online content that can help draw in new guests and return customers alike. There are so many upsides to communicating openly - and newsletters are another way to help you do that!

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Hospitality Communication Blog Management 88

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

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Communication Leadership Employee Relations Entertainment 320

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. What we all want is a return to some degree of “Normality”, whatever this may be.

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Hospitality Tourism Airlines Café 78

7 Shifts

DECEMBER 13, 2021

And what can operators do more (or less) of to make hospitality into a long-term and viable career? Has the pandemic affected how employees view hospitality careers? Across all roles, employees report that the areas that are most impactful when it comes to workplace satisfaction are: Their team—Coworkers, Managers, and Communication.

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Employee Relations Communication Hospitality 2022 370

7 Shifts

AUGUST 2, 2022

Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack , one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , which invests in hospitality-driven companies across a variety of industries. Core values communicate culture.

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Leadership Webinar Hiring Training 370

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

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Hospitality Point of Sale Customer Service Customer Experience 88

Ken Burgin

MARCH 21, 2020

I had a short interview on Sky News today about the state of the hospitality industry. You’ve been in the hospitality industry for more than 20 years. How can Australians support the hospitality industry right now, while we’re social distancing? I was given four questions to consider, and prepared some bullet point reminders.

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Hospitality 2020 Government Café 125

7 Shifts

MARCH 28, 2023

They want flexible scheduling, improved communication, ways to give feedback, and fast and transparent tip payments. There are fewer hospitality workers than there were in 2019. The trust you put in our team, your candid feedback, and insights are critical in building the best Team Management platform for the hospitality industry.

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Hiring Hospitality Management Management 370

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. The term has somewhat murky origins but has always been tied to the restaurant, bar, and hospitality industry. Table of Contents. What does 86 mean? Where did the term come from?

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Definition BOH FOH Front of House 360

Future Food

JUNE 4, 2020

Food & hospitality is open for business. The profound power of the anticipation and excitement these simple words hold is balanced by the weight of a new normal for food and hospitality operators. Whether we are food and hospitality operators or landlords, we have a vested interest in doing all we can to help each other succeed.

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Hospitality Food Food Safety Customer Service 78

Modern Restaurant Management

JULY 21, 2022

However, these two professions also contend with miscommunication, lack of quality pitches, and unprepared sources, which can break a story, especially in the hospitality industry where items like employment regulations, infection outbreaks, audits, and supply chain issues are dynamic and challenging. Provide Quality Data and Sources.

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Hospitality Audits Sourcing Waste 133

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover. The key results are shown below.

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Hospitality Food Food Safety Customer Service 120