Modern Restaurant Management

SEPTEMBER 29, 2022

If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Setting up and maintaining a good customer relationship is critical to your hospitality and restaurant industry. Remember, humility is an investment in customer management because they deserve extra personal attention.

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Cash Management Customer Service Food Safety Restaurant Law 193

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

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2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

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Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Culture training Employee turnover costs the hospitality industry more than $5,800 per employee. Be thorough in your communication. Be thorough in your communication.

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Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Managers are already busy.

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Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

JULY 7, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Why doesn’t that logic work in the hospitality sector – especially in the current labor environment? If the objectives for any benefit program are to build plans that are 1.

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Cash Management Healthcare Restaurant Law Hospitality 178

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Table of Contents What is a restaurant management system? How does a restaurant management system work? A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management.

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Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Table of Contents What is a restaurant management system? How does a restaurant management system work? A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management.

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Management Management Point of Sale POS 195

Future Food

OCTOBER 5, 2021

The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand.

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Modern Restaurant Management

AUGUST 19, 2020

For Rustic Table, a restaurant operating within the hospitality focused district of Times Square in New York City, the impact of Covid-19 seems insurmountable. It’s a delicate balance of cash flow and savings on overhead costs that has restaurant owners scrambling for solutions.

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Cash Management Point of Sale Consumer Goods Small Business 227

7 Shifts

JANUARY 26, 2021

Embrace Digital Hospitality ?? Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. Keep communication open and frequent. There are many ways to digital technology into your business.

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Open for Business

MARCH 1, 2023

It can turn your team into effective recruiters and trusted brand ambassadors that bring you talented hospitality pros whenever it’s time to hire. Even a very competent hospitality professional may not work out if the match isn’t good or the vibes just feel off. And make sure to communicate all opportunities to your whole team.

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Cash Management Recruiting Hiring Reference 78

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Encourage open communication and provide frequent feedback and recognition for outstanding performance. The system can also automatically send orders to the kitchen or bar, eliminating the need for manual communication.

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded. Cash is dirty.

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Kitchen Safety Food Safety Cash Management Food Supply 203

Open for Business

MARCH 1, 2023

A general manager might also wear a restaurant’s sommelier hat. Whether you dream of opening a restaurant and need to know all the possible jobs you’ll need to fill or you want to start a career in hospitality, here are all the roles and people it takes to make a restaurant run like clockwork.

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Fast Casual Cash Management Front of House Fine Dining 78

7 Shifts

DECEMBER 8, 2020

Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. This came from 7shifts’ Business Development Representative and hospitality alum, Matt Fairbanks: “We used to open a bottle of wine and sell it by the glass for a night. Maybe it’s a coffee and a pastry, or a grain bowl, juice, and dessert.

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Front of House Social Media Employee Relations Back of House 370

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant.

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Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Manager, Mercato Italiano. As a manager, work for your staff and your staff will work for your customer.

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2020 Hiring Cash Management Education 335

Hot Schedules

MARCH 20, 2020

The restaurant and hospitality industry is especially hard-hit by COVID-19. T his is an unprecedented situation, and while everyone is struggling to navigate these challenging waters, the restaurant and hospitality industry is especially hard-hit. Creative Ways to Weather This Storm. What can be done to help? Related Posts.

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Social Media Cash Management Employee Relations Delivery 141

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Q: What can I do to help my restaurants and community battle the effects of COVID-19? Communicate. Set up a clear line of communication for your customers to order grocery items.

Healthcare 184

Healthcare Front of House Social Media Website Management 184

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

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Bar Cash Management Loyalty Program Point of Sale 148

Modern Restaurant Management

SEPTEMBER 14, 2022

Competition : The pandemic significantly affected the restaurant and hospitality industries. AI can assist restaurants in optimizing how they manage and operate menus to increase margins. But they have tons of cash to burn on such gimmicks, right? How can a smaller restaurants compete with that? Role of AI in Front of House.

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Front of House Mobile Ordering Loyalty Program Back of House 207

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

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Front of House Back of House Restaurant Law Food Safety 196

Ken Burgin

AUGUST 6, 2022

Crisis and drama seem to be part of daily life in hospitality – something most of us learn to put up with and live through. Effective crisis planning and management is a must. Can we all be expert crisis managers or are some people better at it than others? We often have it for breakfast!

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Kitchen Safety Cash Management Equipment Front of House 88

Get Beyond

JANUARY 4, 2024

Hone in on Hospitality AI may be a part of your business growth strategy for 2024, but it won’t replace the magic of a great customer interaction. Hospitality isn’t limited to an in-store experience. Invest in Yourself Speaking of a surplus of cash from 2023 now is the perfect time to invest those funds back into the business.

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2024 Small Business Cash Management Email Marketing 52

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. ” The BOHA!

Healthcare 203

Healthcare Employee Relations Online Ordering Customer Service 203

Modern Restaurant Management

JULY 7, 2020

Our team is thrilled to partner with BurgerFi’s senior management to support the numerous growth initiatives underway and to drive operational excellence.” million newly issued shares of the Company and $30 million in cash. Adam Marcus, Managing Director at PSG.? ’s stock price performance.

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Mobile Ordering Restaurant Law Seating Customer Service 188

Modern Restaurant Management

MARCH 16, 2021

Two-Way Text Communication with Guests. On-the-Fly Menu Management. Guests still need to speak directly with a server to place an order, and payment still takes place via cash, card and printed receipts. Two-Way Text Communication with Guests. Menu Management On-the-Fly. Multi-channel, Responsive Customer Support.

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POS Mobile Ordering Online Ordering Cash Management 106

SpotOn

MAY 6, 2024

Tipped food service workers can be paid a cash wage of $10.65, with a tip credit of $5.35, bringing the total pay per hour to $16. In the rest of the state, minimum wage workers can get a $5 tip credit with a $10 cash wage. Hospitality industry employees are broken into three categories. Minimum wage $16.00 Service Employee $13.35

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2024 Cash Management Restaurant Law Small Business 52

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Here are their responses.

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2020 Online Ordering Point of Sale Fast Casual 175

The Restaurant Times

SEPTEMBER 5, 2020

The hospitality sector is facing some of the biggest challenges while reopening its doors to customers. The Covid-19 pandemic has clearly indicated that crisis management requires drastic changes in how the restaurant industry operates. How Can Restaurants Prepare For The Next Hospitality Crisis.

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Management Management Cash Management Employee Relations 90

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. This year’s Neighborhood to Nation Contest will double the number of winners to award 20 prizes of $5,000 in cash along with a robust marketing package.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 207

Modern Restaurant Management

APRIL 18, 2023

I’ve always been a writer, though not formally, and have written for school newspapers, general leisure/poems to friends, and even co-authored a technical book “The Complete Restaurant Management Guide” in 1994. I’ve always been able to communicate this way and just need the quiet time to accumulate my thoughts.

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Fast Casual Casual Food Book 167

Modern Restaurant Management

DECEMBER 14, 2020

New resources include Employee Wellness Check Questionnaire guidance, What To Do When an Employee Gets Sick with COVID-19 and COVID-19 Communications Templates to help operators communicate a COVID-19 positive employee or customer. The company has also added a Deep Cleaning Checklist and guiding principles for Managing Indoor Air.

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Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

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2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Best practices for calculating cash flow. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Tips for pivoting to retail.

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Webinar Loyalty Program Online Ordering Social Media 182

Hot Schedules

JUNE 3, 2020

Focus on what you do best and let us help you with the administrative headaches of managing HR and Payroll. . Here are just a few of the hard truths that make restaurant people management such a risky business. From record-high turnover to FLSA rules that change on the regular, it’s hard for managers to keep up.

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Cash Management Audits Restaurant Law Customer Service 78