Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

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Front of House Loyalty Program Back of House Training 230

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. The restaurant labor shortage has had significant impacts on restaurant operations. million, while the number of hires was 1.3

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. They also value restaurants that support local communities through various programs, such as providing meals to the less fortunate or sponsoring local events.

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Social Media Loyalty Program Communication Sustainability 167

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

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Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Reaching out is simple enough, but of course, those communications also need to be relevant and timely. Display Empathy.

2021 145

2021 Loyalty Program Social Media Webinar 145

7 Shifts

SEPTEMBER 15, 2021

In hospitality, the goal should always be to “wow” the guest. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

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Hospitality Marketing Website Management Customer Experience 78

Apicbase

NOVEMBER 4, 2022

The hospitality industry, like any industry, benefits from digitisation and automation. Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. Loyalty programs and customer retention techniques.

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Loyalty Program Hospitality Point of Sale Allergens 52

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. Image via Frameweb. Charlie Carrington pivoted to delivery home meal box but tied in video master class.

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Hospitality Point of Sale Customer Service Customer Experience 88

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML? And, restaurants need to adapt.

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Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Reward Customer Loyalty. Communicate Health and Safety Measures.

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Loyalty Program Social Media Customer Service Customer Experience 201

7 Shifts

NOVEMBER 3, 2021

With the potential for serious financial impact, it's imperative that restaurateurs and operators pay attention to the impact cybersecurity can have on your business, and your bottom line. The most important ones for restaurateurs and operators to be aware of are: POS Data. Types of sensitive data in a restaurant.

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Audits POS Loyalty Program Information 370

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Now brands are trying to balance speed to market and operational readiness. Many brands went full speed ahead without taking operations and associate investments into consideration.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Focus POS

AUGUST 19, 2020

San Antonio, TX — August 19, 2020 — Focus POS, a leading provider of restaurant point of sale software, introduces Focus Loyalty + Gift. Focus Loyalty empowers restaurateurs to keep in touch with customers even in the most difficult of times. Focus Loyalty plans can be configured in a variety of ways.

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Loyalty Program Point of Sale Email Marketing Coupons 78

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Communicate with guests. It can sync with a loyalty program. Quick links. Run a smooth back of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

SEPTEMBER 15, 2021

In hospitality, the goal should always be to “wow” the guest. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Operators will need to consider new procedures and processes that will be critical to providing the right environment.

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Modern Restaurant Management

APRIL 11, 2022

According to the 2022 State of the Restaurant Industry report from the National Restaurant Association, more than half of restaurant operators believe it will be a year or more before business conditions return to normal, with one of the dominant factors being labor costs. Communicate Better. Getting creative helps, too.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Many hospitality businesses already operate over a variety of channels. This is because one of the downfalls of a multichannel approach is that the various communication tools are isolated.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Operators will need to consider new procedures and processes that will be critical to providing the right environment.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. We’ve also noticed the increased importance of loyalty programs at times like this.

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2020 Kitchen Safety Food Safety Loyalty Program 197

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Open for Business

MARCH 7, 2023

What is a restaurant training program? Many times these operational differences are picked up quickly by a newcomer. What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles. Communication training.

Training 78

Training 2023 Front of House Back of House 78

Kounta

NOVEMBER 11, 2019

Now with 40 staff between the six bars and clubs, Epic Hospitality is a thriving – and busy – company. A loyalty system that makes connections. On a mission to secure and strengthen their venues in the Wellington scene, Leon set out to unearth a loyalty system that would also deliver on some of their marketing strategies.

Hospitality 40

Hospitality Bar Loyalty Program Point of Sale 40

Restaurant365

SEPTEMBER 16, 2021

For instance, offering restaurant accounting and operations training to employees can help set them up for success in future restaurant management roles. Providing employees with the opportunities to become proficient in these operational areas has many benefits. The hospitality industry is in constant hiring mode.

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Hiring Loyalty Program Employee Relations Recruiting 78

The Restaurant Times

DECEMBER 3, 2020

Shakir Haq, CEO of Empire Group of Restaurants, holds a demonstrated history of working in the hospitality industry. In the pre-COVID times, the group had been operating 35 outlets with over 2700 employees. However, in the current scenario, they are operating 31 outlets with only 1600 employees. LOOKING AHEAD.

Hotels 98

Hotels Loyalty Program Food Safety Point of Sale 98

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind. ” Building Loyalty. Hotels with multiple properties in a variety of cities may have the biggest opportunity to build loyalty with guests.

Travel 118

Travel Food Hotels Loyalty Program 118

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Operator optimism and investment fuels future credit needs.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Lavu

APRIL 8, 2020

Choose the right system to help reduce your paperwork, provide better control of your operations, and increase the profitability of your restaurant. The right POS system provides a powerful platform to boost sales and streamline operations. Customer Engagement & Business Operations. In turn, they will make your life easier.

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POS Loyalty Program Mobile Ordering Point of Sale 78

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. How Is Casual Dining Doing?

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2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. In 2020 the restaurant industry learned that offering delivery and running an efficient operation is necessary to stay alive.

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2020 Online Ordering Point of Sale Fast Casual 180

Modern Restaurant Management

OCTOBER 22, 2020

“Our new formats are incredibly attractive to today’s multi-unit operators, who are looking for chef-driven food quality at a lower investment than a traditional QSR. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number. Holsom by Yogurtland.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant. Owners have had to adapt to new ways of business and staffing shortages.

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2024 Loyalty Program Online Ordering Customer Service 52

Focus POS

AUGUST 6, 2019

While the dictionary defines omnichannel as being specific to retail, restaurant owners are beginning to recognize its value in the hospitality sector as well. Loyalty and Rewards. Omnichannel loyalty and rewards programs are must-have features to retain customers and drive revenue. Consistent Branding.

Mobile Ordering 74

Mobile Ordering Loyalty Program Online Ordering POS 74

Sling

AUGUST 9, 2023

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