Open for Business

MAY 19, 2023

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Bar seating with light bites continues to be a hospitality trend.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 183

2022 Hospitality Loyalty Program Point of Sale 183

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Lavu

FEBRUARY 21, 2020

With so many restaurants operating in the same space, competition is usually high. Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers. Importance of Restaurant Loyalty Programs. Implementing rewards programs is an effective way of achieving this.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. Loyalty programs benefit everybody. “I

Loyalty Program 195

Loyalty Program Customer Experience Technology Back of House 195

Modern Restaurant Management

APRIL 14, 2023

This type of evolution can impact small-to-medium businesses (SMBs) in those areas as well, but in the minds of these owners and operators, implementing these solutions is more synonymous with survival and longevity. The fact is, the right technology solutions can push your bottom line into the black significantly when applied strategically.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Future Food

SEPTEMBER 4, 2023

For shopping centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. " – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. trillion to $1.34

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. This approach gives diners a sense of control, reduces wait times, and allows staff to focus on delivering exceptional hospitality.

2024 181

2024 Customer Experience Compost Loyalty Program 181

7 Shifts

MARCH 10, 2022

Primarily a solution for reservation management, Eat App's capabilities touch so much more than reservations - payments, email marketing, and streamlined operations all come with this app. Point-of-sale, inventory, loyalty, online ordering, and marketing software rolled into one app - just to name a few. Apple | Android.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

Loyalty Program 186

Loyalty Program Customer Experience Customer Service Technology 186

Modern Restaurant Management

FEBRUARY 14, 2023

will create more job seekers in the restaurant/hospitality industry. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. that the hospitality industry should leverage. Now, massive layoffs in other sectors (including tech, real estate, etc.)

Food Safety 185

Food Safety Kitchen Safety Loyalty Program Employee Relations 185

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 229

Front of House Loyalty Program Back of House Training 229

Focus POS

DECEMBER 19, 2019

Your reporting software should give you detailed insight into your operations and give you actionable data to help you make better business decisions and increase your overall bottom line. Loyalty and Marketing Tools. The best way to do that is by investing in hospitality POS software that includes loyalty and marketing tools.

POS 107

POS Hospitality 2020 Loyalty Program 107

7 Shifts

FEBRUARY 15, 2024

Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully. Less human error Across your operations, bar management software improves accuracy. More data-driven decisions Bar management software also typically collects all sorts of data on your operations and your customers.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully. Less human error Across your operations, bar management software improves accuracy. More data-driven decisions Bar management software also typically collects all sorts of data on your operations and your customers.

Inventory 195

Inventory Bar Management Management 195

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

7 Shifts

OCTOBER 31, 2022

Section 5: Operations Plan. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Section 5: An overview of operations. What is a Restaurant Business Plan?

Point of Sale 397

Point of Sale Back of House Document Download 397

Apicbase

NOVEMBER 4, 2022

The hospitality industry, like any industry, benefits from digitisation and automation. Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. Loyalty programs and customer retention techniques.

Loyalty Program 52

Loyalty Program Hospitality Point of Sale Allergens 52

Culinary Cues

AUGUST 28, 2020

For the restaurant operator caught up in the current, somewhat bleak reality of the business environment we are living in – there is hope in knowing how resilient the business of food can be. Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. HOSPITALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Similarly, a customer who dines in on a regular basis can be offered a loyalty program or special deals for their next visit. Why is omnichannel more important than ever?

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. The restaurant labor shortage has had significant impacts on restaurant operations. million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

FEBRUARY 10, 2020

shipments of plant-based meat from major broadline foodservice distributors to restaurant chains and non-commercial foodservice operators and was commissioned from NPD, a leading foodservice analytics provider. Healthier Hospitals. broadline foodservice sales of plant-based meat have grown 37 percent in the past year.

Hospitality 149

Hospitality Food Consumer Goods Point of Sale 149

7 Shifts

JANUARY 10, 2024

And the backend software powering restaurant operations? A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. A good RMS gives restaurants a central hub for data collection, decision-making, and smoother business operations.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

And the backend software powering restaurant operations? A restaurant management system, or RMS, is software designed to streamline restaurant operations and simplify restaurant management. A good RMS gives restaurants a central hub for data collection, decision-making, and smoother business operations.

Management 195

Management Management Point of Sale POS 195

7 Shifts

SEPTEMBER 15, 2021

In hospitality, the goal should always be to “wow” the guest. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Most impactful of all the events has, of course, been COVID-19. In turn, businesses need to change theirs to suit.

2021 143

2021 Loyalty Program Social Media Webinar 143

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 198

Marketing Loyalty Program Fast Casual Coupons 198

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. Image via Frameweb. Charlie Carrington pivoted to delivery home meal box but tied in video master class.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML? And, restaurants need to adapt.

Front of House 201

Front of House Mobile Ordering Loyalty Program Back of House 201

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 174

Marketing Loyalty Program Fast Casual Coupons 174