7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

APRIL 18, 2023

Plan, equip, train, evaluate, educate, and celebrate each and every employee. Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula. Value goes way beyond price, it must include memories, excitement, personal attention, hospitality, education, and a generous dose of WOW!

Food Truck 319

Food Truck Back of House Education Training 319

Modern Restaurant Management

NOVEMBER 30, 2022

Not only are restaurants using this touchless service to eliminate menu sharing, but QR codes have opened up a world for better understanding customer insights through data analytics, moving the hospitality sector further into the digital age. Communicate What Data Is Being Collected.

Hospitality 180

Hospitality Download Website Management Customer Service 180

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. Encourage Managers to Lead by Example Safety starts at the top.

Training 167

Training Food Safety Employee Relations Insurance 167

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining. To them, technology just is.

Technology 335

Technology Social Media Back of House Front of House 335

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. The need for more personalized and technology-driven experiences drives the constant evolution of loyalty programs.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 19, 2024

Chefs and restaurateurs are constantly seeking innovative methods to elevate dining experiences. This meticulous process guarantees that each bite offers a consistent experience, crucial for the enjoyment and safety of diners. Chefs are experimenting with Delta 8 to create novel flavor profiles and sensory experiences.

Fine Dining 117

Fine Dining Food Safety Uniforms Innovation 117

7 Shifts

AUGUST 2, 2023

Customer support: Evaluate the level of customer support offered by the platform. Do they have customer support on the evenings and weekends? This can provide valuable insights into the platform's reliability, user experience, and shortcomings. But with new tech comes questions, opinions, opposition, and confusion.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Encourage open communication and provide frequent feedback and recognition for outstanding performance. This can free up your employees to focus on providing excellent customer service.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Gourmet Marketing

JULY 7, 2020

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. From customer service to accommodations, there is a multitude of ways to make their stay memorable. You read that right.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55

Modern Restaurant Management

APRIL 11, 2022

In addition to cost considerations, efforts to structure these types of benefits are complicated by compliance requirements and the challenge of communicating and promoting a positive employee experience. On the job pressure could be coming from COVID, being under-staffed or rude customers. Employee Experience.

Communication 191

Communication Restaurant Law Uniforms Customer Experience 191

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience.

Social Media 285

Social Media Entertainment Email Marketing Customer Experience 285

Modern Restaurant Management

NOVEMBER 15, 2022

If a restaurant is underpricing the market and is busy relative to its peers, it may have room to increase pricing without damaging its customer base. One way to maximize pricing efficiency is to raise standard menu prices but keep specials priced low, offering something of value to the bargain hunters in the customer base.

Pricing 196

Pricing Food Supply Seasonal Menu Menu 196

Modern Restaurant Management

MAY 21, 2020

To ensure a reopening is successful, a restauranteur first needs to look at everything through the lens of whether it is safe for their staff and customers. Once that is settled, it’s time for communication plans. ” And, finally, be patient… With yourself, your staff, and your customers.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

Hot Schedules

AUGUST 10, 2021

Protecting Your Customers: How to Scale Your Food Safety Culture Across Multiple Locations. Mitigating the risk of foodborne illness in a growing and franchised business requires a solid and evolving training program, transparent communications, and verified electronic documentation of your food safety procedures. Communication.

Food Safety 148

Food Safety Certification Food Employee Relations 148

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. Four examples of customer loyalty programs When it comes to customer loyalty programs, what works for one restaurant might not work for the next. Use each channel to drive awareness and educate people on your program and its benefits.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 10, 2020

As restaurants work to navigate through the seismic economic impact of the coronavirus, connecting with and engaging customers is more important than ever for driving revenue and weathering the crisis. Digital marketing is a key ingredient that can help restauranteurs connect with customers to achieve both. Focusing on local SEO.

Marketing 225

Marketing Social Media SEO Website Management 225

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. In contrast, offering limited reward choices or generic gifts can inadvertently communicate a lack of consideration, leading to a sense of disconnection and dissatisfaction.

Loyalty Program 176

Loyalty Program Workshop Events Certification 176

Perfect Daily Grind

JUNE 2, 2023

Tasos Delichristos is the chapter’s new Community Coordinator, while Ioannis Papadopoulos is the new Marketing & Communications Coordinator. Specialty Coffee Association Educator Summit takes place in Busan, South Korea. The event featured various lectures, workshops, and sensory experiences.

2023 127

2023 Education Workshop 2024 127

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Technology also helps bridge communication between restaurant management and staff. Erroneous data can lead to either shortage or excess.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. On-the-Go Education With a Mobile Training App. E-learning systems deliver training, tests and ongoing education on-demand. Employee Communication. Finding skilled talent isn’t easy. Mobile Devices.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Perfect Daily Grind

MARCH 21, 2023

However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers. Communication and partnerships “Communication is a key part of any relationship,” Martin tells me. “In

Pricing 176

Pricing Supplies Sustainability Communication 176

Indoor Media

SEPTEMBER 16, 2020

Once established and done consistently, it gives you credibility among your competitors and builds trust with your customers. Branding is the most powerful marketing tool you have and tells customers what they can expect from your services. It drives new customers in and keeps the old ones coming back.

Email Marketing 131

Email Marketing Advertising Customer Service Social Media 131

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Perfect Daily Grind

MARCH 31, 2023

The project will work with 1,300 Peruvian women in coffee farming communities to develop leadership, communications, and decision-making skills. However, the study found that people who smoke are unlikely to experience these effects. Wed, 29 Mar SEB Professional opens Experience Centre in Geislingen an der Steige, Germany.

2023 136

2023 Sustainability Education Agriculture 136