Modern Restaurant Management

JUNE 2, 2025

Winning new customers is harder in this market so operators should lean into customer databases to leverage loyalty. The data shows that having options to cater to different budgets is vital. How can operators cater to price sensitivity and communicate the value they offer, without sacrificing brand identity or quality?

Menu 428

Menu Innovation Loyalty Program Fast Casual 428

Modern Restaurant Management

JANUARY 16, 2020

Wellness is a still a top trend in catered events for 2020. Caterers are going after green certifications and highlighting sustainable practices and products on their websites. This is also touted on websites, social media and proposals to clients as it can be a determining factor when choosing a caterer.

Events 558

Events Catering 2020 Outdoor 558

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Basant Baruah, Senior Content Marketer, Beaconstac. Below are a few examples of small and big F&B chains applying unique marketing techniques. Here are their insights.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 20, 2025

Growing a restaurant or catering business is no small feat. If your catering business isn’t growing as fast as you’d like, you might be facing some common roadblocks. Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

APRIL 3, 2025

I have a varied background in sales, marketing, and HR. I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. and how she creates a team culture where everyone contributes. After making my decision, I also signed up to be a food delivery driver.

Presentation 450

Presentation Franchise Franchising Online Ordering 450

Modern Restaurant Management

JANUARY 31, 2025

Two-thirds of restaurant leaders believe AI or automation will improve their business in each of the 15 areas we asked about, the most popular of which are marketing and promotions (77 percent), inventory management (77 percent), payments (76 percent), menu optimization (76 percent), and staff management (75 percent).

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 10, 2020

Many hoteliers and restaruanteurs have wondered what to do about their marketing, do they pause it, carry on, spend less, spend more? But the question remains, what should they do about marketing during a pandemic like coronavirus? What You Can Do with Your Marketing Budget. Focus on Digital Marketing.

Hospitality 518

Hospitality Marketing Social Media SEO 518

Modern Restaurant Management

OCTOBER 11, 2021

By focusing on niche marketing , your restaurant will flourish. What is Niche Marketing? Before you move forward with a communications strategy, it’s important to know what niche marketing is and why it’s important. A niche market is a smaller segment of people that make up a fraction of a larger market.

Marketing 492

Marketing Food Truck Fine Dining Fast Casual 492

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

DECEMBER 19, 2024

These trends reflect a broader shift towards faster, more efficient, and integrated payment solutions that cater to growing consumer demands for convenience, security, and personalization. According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

DECEMBER 17, 2024

While built on cutting-edge technology, this is a simple solution for ensuring that every sales rep is equipped to effectively market to restaurant operators, with digital prospecting and proposal tools to help distributors expand their book of business.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

NOVEMBER 27, 2024

While holiday-themed items are a hit this time of year, restaurants must be sure their menus also cater to different dietary needs, from vegan and vegetarian to gluten-free." "Party planners are aligned with employee preferences as 66 percent plan to serve a buffet-style meal at their company party this year."

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Seasonal Menu Magazine Food Order Events 493

ChowNow

FEBRUARY 12, 2025

This guide will teach you everything you need to know about getting started with restaurant marketing. By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 9, 2024

With the post-pandemic return-to-office, business catering is in full swing. But business catering is a different beast requiring different menus, operations, and technology. What are the primary differences in business catering vs. party catering? Business catering is complex and high stakes.

Catering 221

Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

Modern Restaurant Management

DECEMBER 18, 2024

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. For restaurants, sourcing from these local markets offers a way to support regional producers while differentiating their menus with unique, high-quality ingredients.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 19, 2024

In addition to standing out in a crowded market, restaurants must cater to guests with dietary restrictions — vegetarian, gluten-free or vegan — in a way that is both delicious and unique.

Dietary Restrictions 417

Dietary Restrictions Influencer Customer Experience Menu 417

Modern Restaurant Management

JANUARY 12, 2024

As a proud, second-generation Bojangles franchisees at Georgia Foods, my family and I have tapped into a distinctive strategy that has boosted our profitability across our 41 Bojangles locations – catering. With industry data projecting the catering and food service sector to reach $477.3B

Catering 275

Catering Coaching Communication Customer Service 275

Modern Restaurant Management

NOVEMBER 4, 2021

In the past, brands had to cater to different customer types with little knowledge about their ordering preferences. On the surface, this may not mean much, but when you consider the impact that personalization can have, catering to different personas could be a make or break when it comes to customer loyalty.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

NOVEMBER 19, 2024

As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key. Catering to solo diners is more just than seating them as restaurants would any other customer.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

NOVEMBER 14, 2024

We believe that having those additional insights allowed operators to be more accurate and specific in their marketing, and that was the deciding factor in successful campaigns." For example, closing poor-performing locations and opening new ones with convenience features such as drive-up windows that cater to e-commerce orders.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

MAY 16, 2020

Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. Rethink your catering menu. Catering and group orders are powerful marketing tools: One person orders but dozens, and sometimes hundreds, of people enjoy it.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

NOVEMBER 11, 2022

As per the report by Global Market Insights Inc. Worldwide food service packaging market was valued at over USD 118 billion in 2021 and will surpass a revenue collection of USD 186 billion by 2028 with an annual growth rate of five percent from 2022 to 2030. European Customers To Increase their Preference for Green Packaging.

Marketing 416

Marketing Food 2030 Transportation 416

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Labor Challenges: Finding and Keeping Good People The labor market remains a major concern for pizzeria owners going into 2025.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

FEBRUARY 14, 2022

They want to see that you have researched your market , and your competition is part of that market landscape. First you need to identify a niche in your local restaurant market: something that is lacking in the local food scene that you could provide. Marketing Techniques. Menu and Price Points.

Transportation 575

Transportation Social Media Menu Pricing 575

Goliath Consulting

JANUARY 25, 2025

Options like chickpea, almond, and coconut flours not only cater to dietary restrictions but also deliver powerful nutritional benefits. Below are some of the most compelling trends and concepts driving the industry forward. Flour Alternatives : Gluten-free flour alternatives are reshaping the culinary landscape.

Dietary Restrictions 221

Dietary Restrictions Food Email Marketing Customer Experience 221

Modern Restaurant Management

AUGUST 25, 2020

One key to making this a success is marketing. This can be similar to catering; however, the customer picks up the food rather than have it delivered. This can be similar to catering; however, the customer picks up the food rather than have it delivered. If you have a drive thru-operation, consider doing the same.

Seasonal Menu 493

Seasonal Menu Outdoor Catering Customer Service 493

Modern Restaurant Management

DECEMBER 31, 2024

” The food and beverage industry is faced with this demand, yet there are very few pickle-flavored sauces actually available in today’s market. Luscious Lychee – Lychee is gaining popularity across markets, bringing a soft, subtle sweetness and floral aroma to cocktails that complements the renewed martini craze.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Notably, establishments that embraced change reported stronger performance metrics.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

JANUARY 19, 2021

First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. Here’s our predication for 2021–by the end of the year, every restaurant, big or small, will have a virtual banner under which they sell food catering to a different cuisine or market.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

MAY 26, 2020

Restaurants will need to adjust their marketing strategies based on the evolving impact of COVID-19 on consumer behaviors and industry restrictions and regulations. Restaurants will need to adjust their marketing strategies based on the evolving impact of COVID-19 on consumer behaviors and industry restrictions and regulations.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. Everything happens to promote change and we are seeing changes reflected in the market now to actually make brands better. 2: Practice Adaptability.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

JUNE 28, 2022

ESOMAR-certified market intelligence and research firm, Future Market Insights , states that technological advancements in robotics has led the food manufacturers to reconsider their orthodox human-based manufacturing operations and switch to robotics.

Delivery 575

Delivery Food Customer Service Front of House 575

Goliath Consulting

MARCH 14, 2025

Emphasizing portion flexibility, balanced menu options, and a welcoming dining environment for all guests can help restaurants cater to this evolving market while maintaining strong customer satisfaction. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia.

Email Marketing 195

Email Marketing 2025 Customer Experience Customer Service 195

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. – Corin Camenisch, Product Marketing Lead at SumUp 1 + 0 = 3: The New Math of Marketing! Digital nomads place a premium on seamless experiences and prioritise convenience.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Marketing efficiency and effectiveness.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

FEBRUARY 14, 2025

Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market. By digitalizing processes and fostering innovation, this will help businesses unlock their ESG (Environmental, Social and Governance) potential while achieving their own sustainability goals 4.

2025 275

2025 Sustainability Transportation Travel 275