Restaurant Business

JUNE 23, 2025

One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. They are getting into restaurant reservations. technology News Tech Check Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Hiring 177

Hiring Mobile Ordering Advertising Leadership 177

ChowNow

JUNE 27, 2025

What diners first see: After clicking on your GBP in the sidebar, customers will see your restaurant listing, including photos, hours, reviews, contact information, your location, menu, and links to your restaurant website and online ordering system. Add high-quality photos. family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

MARCH 3, 2025

The restaurant needs cohesion, from signage to menu design to uniforms. We were entering the saturated fast-casual burger space and knew we needed to make an impact. We created a simple menu focused on a brand experience that merged nostalgia with modern efficiency. Data can also help optimize your menu and pricing model.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership 188

Leadership Advertising 2025 Reservations 188

Restaurant Business

JUNE 11, 2025

In addition to delivery, it now offers software such as online ordering and mobile apps, and will soon add reservations and marketing tools with the pending acquisition of SevenRooms. “At News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Advertising 231

Advertising Fast Casual Social Media Leadership 231

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. QR Code Menus Are More Sanitary. They’re More Cost-Efficient.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

ChowNow

JANUARY 23, 2025

The rewards themselves are flexible toodiscounts, free menu items, or other perks that align with your restaurants offer. Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect. Servers or managers can casually inquire, How was everything today?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Also, menus largely went digital, and more restaurants have since adopted digital menu managers as a way of life.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Six in 10 fullservice operators say their menu contains fewer offerings now than it did before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Menu and food choices Your restaurant’s menu and food choices can entice or put off customers. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. " To learn more and register, click here.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

7 Shifts

DECEMBER 18, 2023

Kiosk ordering also makes it easy for customers to browse the entire menu at a glance and request order modifications as needed. You can then use this information to adjust your menu, make purchasing decisions, or change your pricing. Reservation-tracking tools allow customers to make and edit reservations online.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

JULY 31, 2020

No doubt, while several restaurant chains in the quick service space (QSRs) have seen double-digit, same-store sales growth, COVID-19 has provided an additional untimely blow to the casual dining space that cannot transition as nimbly to a takeout-only model. providing and requiring PPE; taking reservations only for seating).

Retail 443

Retail Back of House Casual Consumer Goods 443

Modern Restaurant Management

MAY 30, 2025

Growing menu innovation and healthy fast food further drive the growth of the market. The demand for fast food is still strong because it is affordable, convenient, and offers a wide variety of menu items, which is why it is the go-to option for millions of Americans every day. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

ChowNow

APRIL 25, 2025

Theyve either dined with you, placed online orders, or want to hear about upcoming events and menu items. You can also train staff to mention sign-ups casually during checkout. But heres what really matters: people who join your list are already interested in your restaurant.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. In the short term, it’s QSR that will experience labor improvement, then fast-casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2025

Nearly two-thirds (65 percent) say they plan to increase their number of locations in 2025, and 74 percent plan to expand their menu offerings, leaning into new experiences and experimentation to power their growth. Fast-casual visits overall were down 3.8 ” A Year of Challenges U.S. percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Or to eat out at all?

Outdoor 301

Outdoor Reservations Front of House Dine-in 301

7 Shifts

JUNE 4, 2021

Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item. As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. It continues: “And with many fast-casual restaurants upping their convenience games with drive-thrus and other innovations , the distinction between the two segments has become increasingly muddied.”

Food Truck 251

Food Truck Fast Casual Food 2024 251

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

The Eat Restaurant

FEBRUARY 3, 2025

Serving around 220 covers at capacity, the restaurant serves traditional Indian classics as well as more progressive menu items in a casual, vintage interior. Learn how to make the most out of your management system" src="[link]

Reservations 109

Reservations Casual Take-out Serving 109

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. If multiple guests point out slow service, confusing menu formatting, or long wait times, its worth digging into it. Its not just about good food anymoreits about trust, reputation, and visibility.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 19, 2019

Competitors have 30 minutes to create a menu, 4 hours for allotted cooking/service time, and 30 minutes for clean-up. The winning team of chefs will successfully prepare and present a four-course menu, utilizing a mystery basket of 16 fresh, seasonal ingredients, as well as demonstrate a mastery of cooking technique.

Delivery 322

Delivery Reservations Customer Experience Retail 322

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. Share New Menus or Events Announce new menu items or special events via visually appealing emails.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. Bunny’s in Baltimore offers it as an appetizer to fried chicken.

Fast Casual 317

Fast Casual Fine Dining 2008 Pricing 317

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. 10 Differences Between Casual and Fine Dining 1.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Modern Restaurant Management

MAY 1, 2020

Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. Restaurant Industry Consumer Perspectives. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

EATER

SEPTEMBER 11, 2024

Margins are tighter than ever as restaurants try to balance higher costs of rent and ingredients, reservation site fees and insurance premiums , and paying fair wages, all while trying to keep prices at a level customers will actually pay. So we have to be creative on our menu. It becomes exponentially more expensive.

Pricing 363

Pricing Back of House Food Order Front of House 363

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. At some of the places that we go, we might end up spending $200 or $300 on dinner, or reservations might not be available for months. If Im deciding, I try to play it more casual. I tend to reserve special date night for someone I genuinely really, really like.

Back of House 163

Back of House Take-out Specials Reservations 163

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Sample Menu. You don't, by any means, have to have a menu ready to go. A sample menu can go a long way in helping a potential investor imagine themselves eating at your restaurant.

Point of Sale 397

Point of Sale Back of House Document Download 397