Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Hammel admits that there were rougher moments at the beginning, and transparency was difficult, especially layered on top of other pandemic-era factors like limited seating and vaccination policies. Servers love it.

FOH 195

FOH Front of House Customer Service Back of House 195

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online. Smaller dining areas have given way to bigger lobbies, and signage is crucial to direct customer foot traffic.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 199

Mobile Ordering Marketing Menu Fast Casual 199

Sling

JANUARY 4, 2023

Casual dining. Fast casual. After they have their food, customers can take it to go or seat themselves and eat in-house. At a bistro, patrons will usually be seated by a host or hostess, and the food they order will be prepared more or less from scratch like in a more formal, fine-dining restaurant.

Fast Casual 78

Fast Casual Fine Dining Seating Food Order 78

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. To both keep businesses as clean and safe as possible and align with customer expectations.” By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX).

Customer Experience 193

Customer Experience Fast Casual Customer Service Point of Sale 193

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Lessons Learned.

Online Ordering 184

Online Ordering Point of Sale Management Management 184

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. For McDonald’s, Sweetgreen, and others, reducing seating means chains can open smaller stores, saving on expensive real estate, especially in urban areas.

Fast Casual 104

Fast Casual Food Food Order Mobile Ordering 104

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

Online Ordering 199

Online Ordering Customer Service Fast Casual Recycling 199

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

Fast Casual 150

Fast Casual Customer Experience Point of Sale Fine Dining 150

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. Roughly half of U.S.

2022 202

2022 2030 Food Supply Recruiting 202

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Ticket time is the time it takes to deliver an order to a customer from when it was placed.

Back of House 52

Back of House FOH BOH Front of House 52

Goliath Consulting

AUGUST 1, 2023

For any successful restaurant, understanding what the customer desires is crucial. These establishments are known for their casual atmosphere and pair well with the Western trend of social dining. Dining Experience Innovations In addition to the food, the ambiance and design of a restaurant play a significant role in drawing customers.

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Innovation Fine Dining Email Marketing 2021 78

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurant owners have learned that such data is a priceless resource for improving customer relationships and, ultimately, increasing profits.

Allergens 204

Allergens Fast Casual Online Ordering Food Safety 204

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

FEBRUARY 16, 2022

From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. While the lines between fine and casual dining become more blurred, one trend that continues to define both styles is the attention to detail.

Design 221

Design Fine Dining Online Ordering Dine-in 221

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. providing and requiring PPE; taking reservations only for seating). providing and requiring PPE; taking reservations only for seating).

Retail 150

Retail Casual Back of House Consumer Goods 150

Future Food

OCTOBER 19, 2022

My wife and I were exceptionally lucky with our first born, as we could essentially take him anywhere - breakfast, lunch or dinner - from a busy café to a smart casual restaurant, and enjoy a meal out without a gripe. Determining who your target customers are and what they want? Bam Bam Italian. Rezz Hotel Adelaide. So how can it work?

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Open for Business

JULY 7, 2023

Check out these eight examples of creative loyalty rewards programs that can attract new guests and encourage customers to keep coming back. Many chain restaurants offer their own customer loyalty programs— here’s a rundown of some of the most popular. Loyal customers can join the Tin Shop Social Club for a monthly fee of $39.99.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Mobile Ordering 78

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Include a headshot, quick bio, and list of relevant experience. This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes.

Point of Sale 397

Point of Sale Back of House Document Download 397

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual A fast-casual restaurant concept is the perfect blend of fast food and casual dining.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Restaurant Clicks

JUNE 3, 2021

Attached to a squash club, Upper West Side is unique because the atmosphere is casual and inviting, yet the decor is chic and modern. They encourage you to partake in their Happy Hour and bring your drink up to events to fully enjoy the experience. Laos in Town serves unbelievably delicious Lao Food in an upscale casual setting.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

7 Shifts

AUGUST 6, 2021

No customer wants to hear that you're out of their favorite dish. It's a disruptive experience for guests who need to take time to review the menu all over again and decide on a dish they might not enjoy as much. Proper forecasting can alleviate the chances of this happening and ensure a quality dining experience.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Restaurant Clicks

APRIL 9, 2021

Known as the Neighborhood Neapolitan Pizza restaurant, Pupatella is a casual pizza place that currently offers outdoor dining. A casual dining experience, Colony Grill offers delicious pizza in a spacious restaurant with large screen televisions. A great choice for your first experience at Timber? Order Online.

Online Ordering 158

Online Ordering Casual Food Order Dine-in 158

Modern Restaurant Management

OCTOBER 22, 2020

Many have been able to successfully reopen and keep their doors open by quickly innovating and adapting new operating models to serve their customers,” said Justin Norman, Yelp’s vice president of data science. They can also focus on creating a unique brand that customers will come back to both physically and with delivery.

Food Supply 187

Food Supply Food Truck 2019 Back of House 187

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Restaurant Clicks

DECEMBER 21, 2021

When I think of private dining, I think of personally customized menu choices that complement one another flawlessly and accommodate everyone in my group or party. The options below go above and beyond to create unique dining experiences for all. Any private dining experience needs to be unforgettable.

Dine-in 110

Dine-in Book Fine Dining Website Management 110

EATER

DECEMBER 13, 2021

At some fast-casual places you could order from a tablet at your table, never speaking to a server, and apps let you order your Starbucks on the go and have it waiting when you arrive. Restaurants can quickly see who is ordering what kinds of dishes, and save customers’ preferences for the next time they dine in.

Fast Casual 101

Fast Casual Customer Service Reservations Fine Dining 101

Restaurant Clicks

DECEMBER 4, 2021

If not, then you’re missing out on one of the best ways to experience everything that makes Charlotte so unique. Their semi-private and private rooms will accommodate up to 20 guests and come with exceptional Private Dining Managers to curate the experience to your specifications. Have you hosted a private event yet?

Dine-in 117

Dine-in Fine Dining Website Management Book 117

Restaurant Clicks

NOVEMBER 24, 2021

The Gold Room can seat a fourteen-person dinner for up to 14 or a lounge-style party for thirty guests for private dining. With a customizable menu and dedicated server, the experience is quality. Groups smaller than six will be seated on a first-come, first-served basis. The restaurant now celebrates serving all who may enter.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Restaurant Engine

DECEMBER 23, 2020

Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. This keeps your customers and your employees safer. In addition, for customers calling in or ordering on your website, considering offering options for your customers to pay in a no contact manner.

2021 111

2021 Online Ordering Fine Dining Mobile Ordering 111

The Restaurant Times

DECEMBER 28, 2020

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. How to Increase the Customer Retention Rate in Your Restaurant in the UAE.

Loyalty Program 98

Loyalty Program Email Marketing Social Media Customer Service 98

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. Fast Casual Restaurants. Fast Casual Vs. Fast Food Restaurants. A) Fast Casual Customers Expect Higher Quality Ingredients than Fast-food.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Some may even build express-style locations with no indoor seating at all. We started to see a lot of this in the fast casual segment even before the pandemic, and it is catching on throughout the industry.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98